At a Glance
- Tasks: Support internal IT systems and provide excellent customer service to staff.
- Company: Join Kubus, a dynamic tech company simplifying complex IT solutions.
- Benefits: Competitive salary, private healthcare, generous holiday, and bonus scheme.
- Other info: Exciting growth opportunities and a supportive community environment.
- Why this job: Be part of a growing team and make a real impact in IT support.
- Qualifications: Experience with ERP, CRM systems, and a passion for learning.
The predicted salary is between 30000 - 40000 £ per year.
With over 20 years of making the complex simple, Kubus enhances customers' experiences by simplifying complex IT solutions, delivered through our managed expertise, leading vendor partnerships and global logistics capability.
Our people are at the centre of our community, building strong relationships and supporting one another, creating an environment where everyone can thrive. At Kubus, we recognise a collaborative working environment encourages greater outcomes and a positive experience for our customers, partners and wider community.
Our Values:
- Passion - putting customers, partners and vendors first, delivering solutions at pace, and being passionate about driving change.
- Agile - Embracing flexibility, remaining open to change, and adapting quickly to meet customer and market needs.
- Community - Building strong relationships, supporting one another, and creating an environment where everyone can thrive.
- Expert - Commitment to curiosity and excellence, constantly pushing boundaries, sharing knowledge and delivering value.
The Role:
We are looking for a System & Support Engineer to join our internal IT team in this brand new position. Based at our Kemble office, the successful candidate will attend to internal IT related queries, providing excellent customer service to our internal staff. The System & Support Engineer will work with our IT Apprentice to assist employees, and lead application administration & maintenance. The ideal candidate will have experience administrating ERP, CRM and ITSM systems (ideally Netsuite, Salesforce & HaloPSA).
What You’ll Be Doing:
- SYSTEMS & APPLICATIONS
- Administration of core applications and systems such as SalesForce, Netsuite, HaloPSA and M365
- Own the resolution of application support requests
- Own maintenance and management, including upgrades.
- SYSTEMS & SECURITY
- Maintain security, network, infrastructure & operating system patching across the estate
- Ensure all infrastructure devices are operational, patched and secure
- Assist with upgrades and configurational changes
- PROJECTS
- Own IT projects across the departments full scope of operation, and their delivery
- Change, transformation, continuous improvement
- HELPDESK
- Respond to IT Helpdesk queries
- Second line escalation for support
- Manage the Helpdesk queue and respond to tickets in a timely manner
- Troubleshoot hardware and software issues
- Resolve issues with company owned IT
- Build new devices based on company standards and best practices
- Reset passwords and provide system admin for users and systems
- Software patching and updates
- Administration of ERP and CRM Systems
- Professionally representing the Company whilst at external meetings, visits and when meeting customers/suppliers as per the Kubus Code of Conduct
- Meet objectives and work to specified timeframes
- GENERAL DUTIES
- Provision new starters and leavers
- Provision and upgrade IT equipment
- Manage, record and maintain software updates and patches for internal systems and users
- Perform IT Inductions for new starters
- Daily Checks of systems to ensure operational status
- Management of backups and associated hardware and software
- Assist the Head of IT in project related work
- Maintain asset register
- Ensure documentation is maintained and kept up to date
- PERSONAL STRATEGY
- Increase knowledge of internal systems
- Achieve industry recognised certifications as directed by the Head of IT
- Identify issues with processes and propose solutions based on best practices
- Feedback to the Head of IT on issues
- CONDUCT
- Professional and polite.
- Always adhere to Company policy and work in line with the Company Quality Management Systems
- Adhere to the Company's ISO 9001 & 27001 standards
What We’re Looking For:
This is a Level 2 IT System & Support Engineer position. The successful candidate will be expected to learn on the job and be office based 5 days a week from our Kemble office. As Kubus is a growing organization some travel to other sites may be required from time to time.
A keen interest in IT and willingness to learn
- Exhibit good problem-solving skills
- Someone who is happy to learn on the job
- Basic understanding of networking
- Experience administrating ERP, CRM and ITSM systems (ideally Netsuite, Salesforce & HaloPSA)
- Experience with M365 and Microsoft Azure (essential)
- Experience of Intune and automated device provisioning
- Understanding/prior experience administrating a Windows domain
- Experience working in a helpdesk or customer service environment
- Must be able to demonstrate Kubus company values.
What you’ll get:
- Competitive salary & bonus scheme
- Private healthcare & healthcare cash plan
- Pension contributions above minimum requirement (matched up to 7%)
- 25 days holiday + bank holidays upon starting, increasing by a day each year to a maximum of 30 days
- Salary sacrifice electric vehicle scheme
- Enhanced parental leave
- Technology scheme
- Cycle to work scheme
- Reward & recognition portal including discounts/cashback at hundreds of retailers
This is an excellent opportunity to join our IT Team during an exciting period of growth at Kubus!
Based at: Wellington House, Cotswold Business Park, Cirencester, GL7 6BQ
IT Systems Engineer/Support Engineer in Cirencester employer: Kubus Group Limited
Kubus Group Limited is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the IT and public sector. Employees benefit from a competitive salary, private healthcare, and enhanced parental leave, alongside ample opportunities for professional growth and development. Working at Kubus Group means being part of a forward-thinking team dedicated to delivering high-quality solutions while enjoying a supportive environment that values each individual's contributions.
StudySmarter Expert Advice🤫
We think this is how you could land IT Systems Engineer/Support Engineer in Cirencester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Kubus Group Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Kubus Group Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Kubus Group Limited!
✨Direct Apply to Kubus Group Limited
Let's not forget to apply directly through the Kubus Group Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Systems Engineer/Support Engineer in Cirencester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Kubus Group Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Kubus Group Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Kubus Group Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
