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- Tasks: Drive dealer performance and customer satisfaction across aftersales services.
- Company: Join a leading brand in the agricultural and construction sectors.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Make a real impact on dealer success and customer experiences.
- Qualifications: Experience in aftersales management and strong relationship-building skills.
- Other info: Opportunity to attend trade shows and engage with customers directly.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced Aftersales Dealer Manager to drive the performance, profitability, and customer satisfaction across the dealer aftersales network. This role ensures excellence across service, parts, and customer experience while aligning dealer operations with brand standards, commercial targets, and operational best practices, while building on long term relationships with our dealer partners.
Responsibilities
- Manage assigned dealers across all Tractor, Groundcare and Construction divisions, to achieve aftersales KPIs.
- Support and develop dealer service managers, parts managers, and field service teams to drive and promote growth in parts, labour sales and profitability.
- Support dealers in improving workshop efficiency, field service response, first time fix and technician productivity.
- Work with the dealer network parts teams to effectively manage the parts processes including backorders, order analysis, price comparisons, stock turn and aged inventory, with an end goal to drive profitability and to maximise uptime.
- Feedback pricing strategies to ensure that the product market share’s, sales and profit contribution plans are not threatened.
- Promote preventive maintenance programs, service agreements, and fleet solutions.
- Support dealers in parts sales campaigns and seasonal demand planning.
- Work with the dealers to identify training needs to ensure that all relevant staff are fully trained on the Kubota product line, in order to deliver an exceptional customer experience to the end user whilst also meeting the standards expected by Kubota.
- Support the dealers’ relationships with key accounts, fleet owners, contractors, and customers.
- Support where required with the escalation of technical and commercial issues.
- Support the dealers to retain customers through up-time-focused service solutions, proactive communication and visits, to include reviewing customer feedback and satisfaction survey results.
- Attend both manufacturer trade shows and local dealer shows and events to actively promote the brand, and engage with the existing/potential customer base.
- Conduct dealer aftersales audits to maintain brand reputation, customer experience by promoting consistent standards throughout the network.
- Plan, implement and lead regular reviews and meetings to dealer principles and key business department managers, including aftersales target settings, business action plans and quarterly reviews, to drive overall performance.
- Ensure compliance with safety, environmental, and manufacturer standards.
Aftersales Dealer Manager (to cover the Central and North of England) employer: Kubota UK Ltd
Contact Detail:
Kubota UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Dealer Manager (to cover the Central and North of England)
✨Tip Number 1
Network like a pro! Attend industry events, trade shows, and local dealer gatherings. It's all about making connections and showing your face – you never know who might be looking for someone just like you!
✨Tip Number 2
Don’t just sit back and wait for opportunities to come to you. Reach out directly to dealers and companies you’re interested in. A friendly email or a quick call can go a long way in getting your foot in the door.
✨Tip Number 3
Show off your expertise! Prepare to discuss how you can drive performance and profitability in aftersales. Bring examples of how you've improved customer satisfaction or dealer relationships in the past.
✨Tip Number 4
Remember, we’re here to help! Check out our website for job openings and apply directly through us. It’s a great way to get noticed and show your enthusiasm for the role!
We think you need these skills to ace Aftersales Dealer Manager (to cover the Central and North of England)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Dealer Manager role. Highlight your experience in managing dealer networks and driving performance, as well as any specific achievements in customer satisfaction and profitability.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share your passion for aftersales management and how your skills align with our goals at StudySmarter. Don’t forget to mention your experience with dealer relationships!
Showcase Relevant Experience: When filling out your application, be sure to showcase your relevant experience in aftersales, parts management, and customer relationship management. Use specific examples to demonstrate how you've driven growth and efficiency in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and for you to stay updated on your progress. We can’t wait to hear from you!
How to prepare for a job interview at Kubota UK Ltd
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to aftersales management. Be ready to discuss how you've driven performance and profitability in previous roles, and have specific examples at hand to showcase your achievements.
✨Understand the Brand
Research the company’s brand standards and values thoroughly. This will help you align your answers with what they stand for, especially when discussing customer satisfaction and service excellence. Show them you’re not just a fit for the role, but also for their culture.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like improving workshop efficiency or managing dealer relationships. Think of past experiences where you successfully navigated similar challenges and be ready to share those stories.
✨Engage with Questions
Prepare thoughtful questions to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Ask about their current challenges in aftersales or how they measure success in dealer partnerships.
