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- Tasks: Drive dealer performance and customer satisfaction across aftersales services.
- Company: Leading brand in the agricultural and construction sectors.
- Benefits: Competitive salary, career development, and opportunities for travel.
- Why this job: Make a real impact on dealer success and customer experiences.
- Qualifications: Experience in aftersales management and strong relationship-building skills.
- Other info: Join a dynamic team with a focus on innovation and excellence.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced Aftersales Dealer Manager to drive the performance, profitability, and customer satisfaction across the dealer aftersales network. This role ensures excellence across service, parts, and customer experience while aligning dealer operations with brand standards, commercial targets, and operational best practices, while building long-term relationships with our dealer partners.
Responsibilities
- Manage assigned dealers across all Tractor, Groundcare and Construction divisions, to achieve aftersales KPIs.
- Support and develop dealer service managers, parts managers, and field service teams to drive and promote growth in parts, labour sales and profitability.
- Support dealers in improving workshop efficiency, field service response, first time fix and technician productivity.
- Work with the dealer network parts teams to effectively manage the parts processes including backorders, order analysis, price comparisons, stock turn and aged inventory, with an end goal to drive profitability and to maximise uptime.
- Feedback pricing strategies to ensure that the product market share’s, sales and profit contribution plans are not threatened.
- Promote preventive maintenance programs, service agreements, and fleet solutions.
- Support dealers in parts sales campaigns and seasonal demand planning.
- Work with the dealers to identify training needs to ensure that all relevant staff are fully trained on the Kubota product line, in order to deliver an exceptional customer experience to the end user whilst also meeting the standards expected by Kubota.
Customer Relationship Management
- Support the dealers’ relationships with key accounts, fleet owners, contractors, and customers.
- Support where required with the escalation of technical and commercial issues.
- Support the dealers to retain customers through up-time-focused service solutions, proactive communication and visits, to include reviewing customer feedback and satisfaction survey results.
- Attend manufacturer trade shows and local dealer shows and events to actively promote the brand, and engage with the existing/potential customer base.
Compliance, Reporting & Audits
- Conduct dealer aftersales audits to maintain brand reputation, customer experience by promoting consistent standards throughout the network.
- Plan, implement and lead regular reviews and meetings to dealer principles and key business department managers, including aftersales target settings, business action plans and quarterly reviews, to drive overall performance.
- Ensure compliance with safety, environmental, and manufacturer standards.
Aftersales Dealer Manager (to cover the Central and North of England) in Thame employer: Kubota Holdings Europe
Contact Detail:
Kubota Holdings Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Dealer Manager (to cover the Central and North of England) in Thame
✨Tip Number 1
Network like a pro! Attend industry events, trade shows, and local dealer gatherings. It's all about making connections and showing your face – you never know who might be looking for an Aftersales Dealer Manager just like you!
✨Tip Number 2
Get social! Use platforms like LinkedIn to engage with industry professionals and join relevant groups. Share your insights on aftersales management and connect with potential employers who value your expertise.
✨Tip Number 3
Prepare for interviews by researching the company and its dealer network. Be ready to discuss how you can drive performance and customer satisfaction based on their specific needs. Show them you’re the perfect fit for their team!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a leg up in the process. Let’s get you that Aftersales Dealer Manager role!
We think you need these skills to ace Aftersales Dealer Manager (to cover the Central and North of England) in Thame
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Dealer Manager role. Highlight your experience in managing dealer networks and driving aftersales performance. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about aftersales and how you can contribute to our team. Be sure to mention any relevant achievements that demonstrate your ability to drive customer satisfaction.
Showcase Your Relationship-Building Skills: In this role, building long-term relationships is key. Use your application to showcase examples of how you've successfully managed dealer relationships or improved customer experiences in the past. We love to see those success stories!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Kubota Holdings Europe
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to aftersales management. Be ready to discuss how you've driven performance and profitability in previous roles, and have specific examples at hand to showcase your achievements.
✨Understand the Brand
Research the company’s brand standards and values thoroughly. This will help you align your answers with what they stand for, especially when discussing customer satisfaction and service excellence. Show them that you’re not just a fit for the role, but also for their culture.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like improving workshop efficiency or managing dealer relationships. Think of past experiences where you successfully navigated similar challenges and be ready to share those stories.
✨Engage with Questions
Prepare thoughtful questions to ask at the end of your interview. This shows your interest in the role and the company. You might want to ask about their current challenges in aftersales or how they measure success in dealer partnerships.
