At a Glance
- Tasks: Manage eCommerce accounts, ensuring continuous improvement and client satisfaction.
- Company: Join a top-tier Shopify agency with a supportive and innovative culture.
- Benefits: Flexible salary based on experience, plus opportunities for growth and development.
- Other info: Collaborative environment with a focus on empathy and personal growth.
- Why this job: Be the driving force behind exciting online stores and help brands thrive.
- Qualifications: 2+ years in eCommerce, strong communication skills, and a proactive mindset.
The predicted salary is between 30150 - 36850 £ per year.
We're looking for an eCommerce obsessed Account Manager to join our team. Full-time · Birmingham, UK
You press that launch button, and a new website goes live. But what happens next? At Kubix, we're a Shopify Platinum Partner building online stores for brands across fashion, fitness, food, furniture and more. But launch day is only the start. Just like a physical store, a Shopify store needs regular updates, new ideas, and a lick of paint every now and again - and that's where you come in. We're looking for a mid-level Account Manager who is obsessed with the "what's next" behind every website. Unlike a marketing AM juggling emails or ad campaigns, you'll be website-focused, owning the ongoing relationship between our clients and their Shopify stores, spotting the improvements they haven't thought of yet, and turning them into a roadmap for growth.
What You'll Do
- Roadmap Ownership: Build and maintain an eCommerce roadmap for each client, aligned to their business objectives and where their store needs to go next.
- Continuous Improvement: Identify areas for improvement across existing stores - from a simple UX tweak to the implementation of new technology like a loyalty scheme.
- Data-Led Recommendations: Dig into store performance data to spot where a small operational change could have a big impact on the bottom line.
- Development Briefing: Brief our development team with clear, relevant tasks based on client goals, and keep work moving in the right direction.
- Cross-Team Collaboration: Work alongside designers, developers and solutions engineers to pull together everything a client needs.
- Client Partnership: Be the bridge between the client and the Kubix team. The person who sees what they can't, and finds solutions they'd never have found alone.
About You
- The Problem Solver: You spot opportunities and solutions before anyone asks, that's just how your brain works.
- eCommerce Native: You have a genuine passion for eCommerce and a solid understanding of Shopify and the ecosystem of apps and tech around it.
- A Confident Communicator: Meetings and calls are second nature. You're just as comfortable gathering requirements from a client as you are briefing an internal team.
- Organised & Proactive: You plan your own workload well, and you don't let the important stuff get sidetracked by the urgent stuff.
Skills / Qualities
- 2+ years of eCommerce experience (Shopify preferred)
- 3+ years of experience working in an agency environment
- Sound knowledge of eCommerce principles and strategy
- Experience managing clients or internal stakeholders
- Ability to project manage and prioritise a dynamic workload
- Proven ability to take initiative and find unique ways to add value for clients
- Experience in a customer-facing or communications role would be advantageous
Plus Points
- Familiarity with the wider Shopify app ecosystem (loyalty, subscriptions, personalisation, etc.)
- Comfortable reading store or campaign data to inform recommendations
- Shopify Partner training or equivalent platform certification
Salary Expectations: We appreciate that showing a salary indication is helpful for you to know whether it works with your personal circumstances, and it can be extremely frustrating to keep something so important so vague. But honestly? We’re in a position to consider a wide variety of experiences and salary levels for this role, so we’d rather discuss your experience and skills than try to set a salary bracket. If you’re the best person for the role, then we’ll offer a salary that works.
Do you want to be our next Account Manager? Now it's over to you. Submit your application and one of our team will be in touch.
Why Kubix
We’re one of the top-tier Shopify agencies in the UK, but our culture is what truly sets us apart. Guided by empathy and clarity of purpose, we elevate the work and the people around us. Our standards are high, our intentions are genuine, and everything we do is anchored in creating lasting value. We’re dependable and forward-thinking, constantly striving for the best results for our clients and for ourselves. And most importantly, we never stop growing - together.
Digital Account Manager (Shopify) in Birmingham employer: Kubix Media
At Kubix, we pride ourselves on being a top-tier Shopify agency in Birmingham, where our vibrant work culture fosters collaboration and innovation. We offer our employees ample growth opportunities, mentorship, and the chance to work with high-profile clients across various industries, all while being part of a team that values empathy and clarity of purpose. Join us to not only advance your career but also contribute to creating lasting value for our clients and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Account Manager (Shopify) in Birmingham
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Kubix Media are looking for when hiring for a Digital Account Manager (Shopify).
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Kubix Media for the Digital Account Manager (Shopify), a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Kubix Media as a Digital Account Manager (Shopify), rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Kubix Media’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Digital Account Manager (Shopify).
We think you need these skills to ace Digital Account Manager (Shopify) in Birmingham
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Kubix Media, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Kubix Media's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Kubix Media. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Kubix Media
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Kubix Media uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Kubix Media. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
