At a Glance
- Tasks: Lead CRM strategies and optimise data-driven marketing journeys using Klaviyo.
- Company: Top-tier Shopify agency known for its empathetic and growth-focused culture.
- Benefits: Flexible salary based on experience, supportive team environment, and opportunities for professional development.
- Other info: Collaborative atmosphere with a focus on innovation and continuous learning.
- Why this job: Join a dynamic team and turn one-time buyers into lifelong brand advocates.
- Qualifications: 2+ years in CRM or lifecycle marketing with advanced Klaviyo skills.
The predicted salary is between 35000 - 45000 € per year.
We are looking for a technically-minded CRM Specialist to join our retention team. Focused on building sophisticated, data-driven engines that turn one-time buyers into lifelong brand advocates. As a Shopify Platinum Partner, we work with high-growth merchants who require advanced lifecycle strategies. You will be one of the architects behind these journeys, leveraging Klaviyo to its full potential. You’ll thrive here if you enjoy the marriage of technical logic (flows, triggers, and data feeds) and high-level strategy.
What You’ll Do
- Own the Stack: Acting as the lead strategist and technical operator for client Klaviyo accounts, ensuring deep integration with their Shopify stores.
- Architect Journeys: Build, test, and optimise complex flows, from back-in-stock and price-drop triggers to sophisticated post-purchase loyalty loops.
- Data-Driven Segmentation: Moving beyond basic demographics to build predictive segments based on CLV, churn risk, and purchasing behaviour.
- Multi-Channel Strategy: Lead clients on expansion into SMS, ensuring a seamless cross-channel experience.
- Experimentation: Run A/B testing on aspects like send-time optimisation and subject lines, dynamic content blocks and incentive structures.
- Collaborate & Consult: Work alongside our creative team to brief designs and present performance deep-dives to clients, translating open rates into business impact.
About You
- Platform Expert: You don't just know where the buttons are in Klaviyo; you understand how the data flows from Shopify to trigger the right message at the right time.
- Analytical & Creative: You can analyse a spreadsheet of campaign data to find a trend, then turn that insight into a creative brief for our design team.
- Detail Obsessed: You understand that in CRM, a broken link or a wrong trigger logic can impact thousands of customers.
- Proactive Educator: You enjoy staying ahead of the curve and sharing that knowledge with your colleagues and clients.
Skills / Qualities
- 2+ years of hands‑on experience in CRM or lifecycle marketing (Agency experience is a significant advantage).
- Advanced Klaviyo Proficiency: Deep experience with flow logic, conditional splits, and custom profile properties.
- Shopify Savvy: A strong understanding of the Shopify admin and how it interacts with marketing tech stacks.
- Strategic Execution: Proven track record of managing both always-on flows and high-pressure seasonal campaigns (BFCM, etc.).
- Testing Rigour: Experience using data to drive decisions through A/B and multivariate testing.
Plus Points
- Attentive Mastery: Experience managing high-scale SMS programs.
- App Ecosystem Knowledge: Familiarity with loyalty (Gorgias, LoyaltyLion), reviews (Okendo, Yotpo), or subscription platforms (Recharge).
- Deliverability Expertise: Knowledge of warming IPs and managing sender reputation.
Salary Expectations
We appreciate that showing a salary indication is helpful for you to know whether it works with your personal circumstances, and it can be extremely frustrating to keep something so important so vague. But honestly? We’re in a position to consider a wide variety of experiences and salary levels for this role, so we’d rather discuss your experience and skills than try to set a salary bracket. If you’re the best person for the role, then we’ll offer a salary that works.
Why Kubix
We’re one of the top-tier Shopify agencies in the UK, but our culture is what truly sets us apart. Guided by empathy and clarity of purpose, we elevate the work and the people around us. Our standards are high, our intentions are genuine, and everything we do is anchored in creating lasting value. We’re dependable and forward-thinking, constantly striving for the best results for our clients and for ourselves. And most importantly, we never stop growing – together.
CRM Specialist (Klaviyo) employer: Kubix Media Ltd
At Kubix, we pride ourselves on being a top-tier Shopify agency in the UK, where our culture of empathy and clarity fosters an environment of growth and collaboration. As a CRM Specialist, you'll not only have the opportunity to work with high-growth merchants but also benefit from a supportive team that values your technical expertise and creative insights. With a commitment to professional development and a focus on delivering exceptional results, Kubix is an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Specialist (Klaviyo)
✨Tip Number 1
Get to know the company inside out before your interview. Research their values, recent projects, and how they use Klaviyo with Shopify. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role is all about data-driven strategies and Klaviyo flows, brush up on your knowledge of CRM tools and be ready to discuss specific examples of your past work. We want to see your expertise shine!
✨Tip Number 3
Don’t just focus on your individual achievements; think about how you can contribute to the team. Be prepared to discuss how you can collaborate with others, especially the creative team, to drive results for clients. Teamwork makes the dream work!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace CRM Specialist (Klaviyo)
Some tips for your application 🫡
Show Your Klaviyo Skills:Make sure to highlight your experience with Klaviyo in your application. We want to see how you've used it to create effective campaigns and drive results, so don’t hold back on the details!
Be Data-Driven:Since we’re all about data at StudySmarter, include examples of how you’ve used analytics to inform your strategies. Whether it’s A/B testing or segmentation, show us how you turn numbers into actionable insights.
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences that match the CRM Specialist role. We love seeing candidates who take the time to connect their background to what we do.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensures you get all the latest updates from our team. Plus, it shows you’re keen to join us!
How to prepare for a job interview at Kubix Media Ltd
✨Know Your Klaviyo Inside Out
Make sure you’re well-versed in Klaviyo’s features and functionalities. Be prepared to discuss how you’ve used flow logic, conditional splits, and custom profile properties in past roles. This will show that you’re not just familiar with the platform but can leverage it effectively.
✨Showcase Your Analytical Skills
Be ready to share examples of how you've analysed campaign data to derive insights. Discuss specific instances where your analysis led to successful A/B testing or improved campaign performance. This will demonstrate your ability to marry data with creativity.
✨Understand the Shopify Ecosystem
Familiarise yourself with how Klaviyo integrates with Shopify. Be prepared to explain how you’ve managed client accounts and ensured seamless integration. Highlight any experience you have with high-growth merchants and how you’ve contributed to their success.
✨Emphasise Collaboration and Communication
Since you’ll be working closely with creative teams and clients, be ready to discuss your collaborative experiences. Share how you’ve translated complex data into actionable insights for clients and how you’ve briefed design teams effectively.
