Customer Onboarding Specialist in London

How do you feel about joining a collaborative and award-winning business which is transforming governance through cutting-edge technology? Kube is Kuberno's unique entity governance platform. It provides a definitive source of truth for entity data and streamlines multi-team enterprise-wide management of entities. As an established disruptor to the market, our global customer base continues to expand at pace, and we are looking to grow our Customer Onboarding team.

At Kuberno, we foster a culture of trust with our customers, helping them to achieve their strategic aims, and so our Onboarding Team plays a pivotal role in setting up customers for success. This role will ensure that our delivery in onboarding continues to be market-leading and recognised as one of our unique selling points (USPs).

During onboarding, the role will work closely with the customer, whilst collaborating across the business, to deliver an exceptional onboarding experience for the customer. We are looking for teamwork, aptitude, and attitude. You will be expected to hit the ground running in a fast-paced environment, and will be a self-starter, who is highly motivated and wants to be part of the team culture.

We are looking for people who:

• Enjoy creative problem solving, have strong attention for detail and enjoy working with data together with comprehensive analytical skills and the ability to formulate client-specific solutions;
• Have experience in working in B2B customer facing roles and therefore are empathetic and seek to understand the customers' perspective through an engaging, professional and informative communication style. Can clearly articulate challenges and solutions and are just as comfortable engaging with the C-level employees of the customer as to their trainees;
• Thrive in a dynamic and collaborative environment and are comfortable with ambiguity. We are a fast-moving scaling business – this brings huge opportunities to progress, but limited handholding;
• Have strong tech skills including the Microsoft suite of products, maturing levels of use of AI tools and agents, with a solid understanding of database structures, strong understanding of data conversion work processes and deliverables and intermediate knowledge of Microsoft SQL Server;
• Knowledge of setting up instances on Azure;
• Able to work under tight schedules and on multiple tasks, and is energetic, enthusiastic with strong self-organisation and accountability;
• Have a burning curiosity and passion for learning. We don’t plan on standing still and neither should you.

So what would you be doing in the role?

• Developing a deep knowledge of Kube to the level of being able to train new users, including to deliver engaging training sessions to customers;
• Obtaining, collating and managing customer needs and data to build the onboarding plan so as to ensure a seamless onboarding experience;
• Collaborating with sales, customer success, product and data teams to develop and implement tailored onboarding plans that meet the specific needs of the customer;
• Working closely with customers as the first point of contact to navigate them through their onboarding journey ensuring that data is migrated accurately and on a timely basis;
• Executing plans for customer data migration including drafting Data Analysis Reports and analysing clients' data to ensure agreed mapping from target data sources to Kube;
• Identifying and addressing any challenges arising during the onboarding project, including to complete validation of complex entity data to ensure quality;
• Conducting and documenting data discovery, mapping and conversion sessions, attending project meetings to provide SME input;
• Gathering and analysing customer feedback to continually improve the onboarding process and contribute to product enhancements.

"Nice to haves" Prior experience of working within a B2B SaaS onboarding environment would be advantageous. We work with Company Secretaries and other governance professionals from organisations of all shapes and sizes who want to deliver future fit governance. An interest in governance and how technology can help transform the role of the Company Secretary would be a head start in building empathy for our customers but is not a pre-requisite.

Location: The role will primarily be home-based, but you should be willing and able to travel to London for in-person team meetings – these are periodic, usually no more frequently than monthly. You may also be required to travel to customer sites for face-to-face meetings. These would typically be ad-hoc and set up at the request of the customer.

Salary: We believe in aligning salary with the skills and experience of the individual, and in accordance with market rates for the particular role. The role holder can therefore expect a competitive salary.

Still holding back? Confidence can sometimes hold us back from applying for a job. But we will let you into a secret: There's no such thing as a "perfect" candidate. Kuberno is a place where everyone can grow. So however you identify and whatever your background, please apply if this is a role that would make you excited to be at work every day.