Voice Engineer

As a Voice/Telecoms Engineer you will be responsible for providing clients with exceptional service, installing and commissioning cloud telephone systems, including Microsoft Teams Calling. Must be resident in the UK as this role is based in Glasgow, Scotland. We operate a hybrid model of 3 days per week.

The Opportunity

We’re looking for a Voice Engineer to join our growing Voice team in Glasgow. This role is ideal for someone who is customer-focused, technically curious, and keen to develop their skills across modern voice and cloud telephony platforms. You’ll play a key role in delivering high-quality voice solutions to our customers, working across installations, support, and troubleshooting, while gaining exposure to technologies such as VoIP and Microsoft Teams Calling. Full training will be provided across the platforms we install and support, making this a great opportunity for someone looking to build a long‑term career in voice and communications within a fast‑paced MSP environment.

What You’ll Be Doing

• Designing and deploying VoIP, cloud telephony, and Microsoft Teams calling platforms;
• Handling inbound calls from customers requiring technical support;
• Troubleshooting and resolving VoIP, SIP, and network‑related issues both remotely and on client sites;
• Triaging and escalating incidents to partners where required;
• Investigating and monitoring telecoms, Wi‑Fi, and network issues to ensure resolution within SLAs;
• Communicating clearly with end‑users, colleagues, and management while keeping all cases updated with relevant information;
• Visiting customer sites to diagnose and repair voice services when needed;
• Supporting internal KubeNet teams;
• Delivering first‑class customer service at all times;
• Documenting processes, configurations, and fixes to enhance the shared knowledge base.

What We’re Looking For

We’re looking for someone with at least 2 years’ experience in a voice, telecoms, or IT support/engineering role, ideally within a managed services or service‑led environment. Most importantly, you’ll have a keen eye for detail, a positive attitude, and a strong willingness to learn and develop your skills. You should be proactive, motivated, and take pride in delivering high‑quality, accurate work. Excellent communication skills are essential, with the ability to engage confidently with customers, colleagues, and stakeholders at all levels. You’ll be customer‑focused, hardworking, and able to troubleshoot issues logically while managing tasks in a fast‑paced environment.

Nice to Have (But Not Essential)

Experience or exposure to Gamma products, Microsoft Teams Voice (including Operator Connect or Direct Routing), CallSwitch, Splicecom, or Evolve platforms would be beneficial but not essential.

Why Join KubeNet

This is an opportunity to work with modern voice and cloud technologies while developing your skills within a supportive and collaborative team. You’ll gain hands‑on experience across a range of platforms, with clear opportunities for training, certification, and career progression. KubeNet offers a culture that values teamwork, development, and innovation, alongside a strong focus on employee wellbeing, recognition, and work‑life balance within a growing and ambitious organisation.

Location and our Benefits

This role is primarily based at our Glasgow HQ, with travel to customer sites across the UK as required. Participation in an on‑call rota will be required after an initial qualifying period. A full UK driving licence is beneficial but not essential.

• Competitive salary
• Quarterly performance bonus
• 22 days holiday per annum plus 9 statutory days
• Following successful probationary period of 6 months, access to private healthcare, death in service and increased pension company contribution of 5%
• Free KubeNet Broadband or a £25.00 per month contribution
• Paid days supporting a charity of your choice or one of KubeNet charity partners
• Financial contribution to your agreed training path with 2 days exam leave
• Training will be provided on the systems we use and any future requirements

About KubeNet

KubeNet is a fast‑growing Managed Service Provider (MSP) and Internet Service Provider (ISP) helping businesses modernise, secure, and scale their IT environments. We work across on‑premise, hybrid, and cloud platforms, supporting organisations to stay connected, resilient, and future‑ready. Our Technical Services team sits at the heart of what we do, delivering for our customers every day by solving complex challenges, leading projects, and providing trusted, high‑quality support across multiple industries. At KubeNet, we’re committed to investing in our people, celebrating success, giving back to our community, and supporting a healthy work‑life balance because we believe great outcomes come from empowered, supported teams.