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For Companies At a Glance
- Tasks: Manage customer orders and deliver exceptional service in a dynamic telecom environment.
- Company: Join KubeNet, a leading Managed Service Provider with a focus on innovation.
- Benefits: Enjoy competitive salary, bonuses, healthcare, and flexible working options.
- Why this job: Be part of a motivated team delivering cutting-edge technology solutions.
- Qualifications: Customer service experience in telecoms/IT and strong communication skills required.
- Other info: Great training opportunities and a supportive work culture for personal growth.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Overview
The focus of this exciting and challenging opportunity is to manage the provisioning and delivery of customer orders and confidently provide excellent customer service.
Understand the setup requirements, plan and action the configuration of Managed IT Deployments, UC, SIP WLR, number porting, Data circuits and Broadband, including Number Management and Porting which is essential for the continued success of our rapidly growing Telecoms & Technology Solutions.
Responsibilities
- Understand and confidently interact with our suppliers and their respective escalation teams to ensure that services are delivered to agreed or published timescales.
- Chase, update and follow through to completion all orders, including escalations in a timely manner.
- Carry out “like for like” transfers, geographical and non-geographical number ports from one carrier to another.
- Co-ordinate jobs and liaise with internal & external engineers.
- Ongoing maintenance and response for any Provisioning related tasks and maintaining customer accounts.
- Project coordination with key stakeholders internally, with clients and suppliers and being a key contact point.
- Liaise with sales & service desk teams regarding any provisioning orders being escalated or potential issues.
- Provide up to date weekly & monthly progress reports on current opportunities, orders and workflows using company systems.
- Processing and liaising with customers, resellers, partners and suppliers regarding orders, queries, amendments and updates.
- Adhere to and actively contribute to the company’s quality system and processes, and their maintenance.
- Ensure best practice and up to date knowledge of supplier systems, processes and industry trends / changes.
- Actively contribute to and promote the use of best practice and continual service improvement within the team.
Person / Qualifications
If you are a customer service focused candidate within a telecoms / IT-based company who is diligent and tenacious, a team player with an excellent telephone manner, this is the role for you.
KubeNet will provide training and a great environment for development and progression. Ideally you will have experience working in a company that supports Telecoms or IT services.
Ideally you will have experience and an understanding and in some (if not all) of the following:
- Data Circuits & Order Management
- Hosted voice & SIP provisioning
- WLR (ISDN2/30, Analogue) provisioning
- Number provisioning and management
- Number porting
- Project Delivery
Also proficient in:
- Excellent communication skills both oral and written.
- Excellent interpersonal skills, the ability to work cross functionally and interact confidently with multiple stakeholders (both internal and external).
- Natural flair for delivering high levels of Customer Service.
- Attention to detail with excellent planning and organisational skills with the ability to prioritise, manage time effectively and work to tight deadlines.
- Team player – understand the importance of collaborative working.
- Excellent IT skills and confident using business management systems.
- Proficient in Excel & MS Office packages.
- Salesforce or another CRM package.
Benefits
- Competitive salary
- Quarterly Bonus based on personal & team KPIs
- 22 days holiday per annum plus 9 statuary days following Scottish Bank Holiday calendar
- Operating working hours between 8:00 and 18:00, Monday-Friday.
- KubeNet operate a blended working policy with a minimum 3 day in the office, however, you can choose to be based in the office.
- Following successful probationary period of 6 months, access to private healthcare, death in service and increased pension company contribution of 5%
- Free KubeNet Broadband or a ÂŁ25.00 per month contribution.
- Paid days supporting a charity of your choice or one of KubeNet charity partners
- Financial Contribution to your agreed training path with 2 days exam leave pa.
- Training will be provided on the systems we use and any future requirements.
About us
KubeNet is a leading Managed Service Provider who provides best-in-class, future-proof communications and technology solutions to some of the world’s leading companies.
Our broad portfolio of IT, Ethernet, Cloud and Voice solutions ensures our clients have access to their applications and Data across the Globe and as a Cisco & Microsoft Partner we are right at the forefront of technology.
Because we own and operate our own Next Generation Network, we can guarantee that our infrastructure is flexible, secure and resilient enough to meet business requirements all fully supported through our ISO9001 & 27001, ITiL and Cyber Essentials accreditations.
But we’re more than just a successful business, we’re a successful and motivated team. A team of great people delivering great products and exceptional service to our customers.
As we continue to grow, our aim is to bring together the best talent & minds in the marketplace, we welcome individuality and value and encourage the things that makes you different. From diversity to creativity, we nurture every form with inclusion front and centre.
If you think you have the skills that are required, please Send your CV and a cover letter to careers@kubenet.net and make sure to let us know your notice period and current salary.
STRICTLY NO AGENCIES
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Provisioning and Sales Administrator employer: KubeNet
Contact Detail:
KubeNet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Provisioning and Sales Administrator
✨Tip Number 1
Get to know the company inside out! Research KubeNet's services, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to provisioning and customer service. Think about how your past experiences align with the role and be ready to share specific examples.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a positive impression. Plus, it shows that you’re proactive and keen on the opportunity!
We think you need these skills to ace Provisioning and Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Provisioning and Sales Administrator role. Highlight your experience in telecoms or IT, especially any relevant skills like order management or customer service. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Be sure to mention any specific experiences that relate to managing customer orders or working with suppliers.
Show Off Your Communication Skills: Since this role involves liaising with various stakeholders, make sure your written application showcases your excellent communication skills. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at KubeNet!
How to prepare for a job interview at KubeNet
✨Know Your Stuff
Make sure you understand the key aspects of provisioning and sales administration. Brush up on topics like data circuits, number porting, and order management. Being able to discuss these confidently will show that you're serious about the role.
✨Show Off Your Customer Service Skills
Since this role is all about excellent customer service, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your communication skills and how you handle escalations or tricky situations.
✨Be Ready to Collaborate
This position requires working with various teams and stakeholders. Think of times when you’ve successfully collaborated with others, whether it’s internal engineers or external suppliers. Be ready to share these stories during your interview.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s processes, team dynamics, and future projects. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
