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- Tasks: Manage customer orders and ensure smooth delivery while providing excellent service.
- Company: Join KubeNet, a dynamic team in Glasgow with a hybrid working model.
- Benefits: Enjoy competitive salary, bonuses, holidays, and private healthcare after probation.
- Other info: Gain exposure to provisioning processes and enjoy a collaborative team culture.
- Why this job: Be a key player in customer success and develop your skills in a growing environment.
- Qualifications: Strong organisational skills and a willingness to learn are essential.
The predicted salary is between 30000 - 40000 ÂŁ per year.
The focus of this exciting and challenging opportunity is to manage the provisioning and delivery of customer orders and confidently provide excellent customer service.
Location and Working Model: Must be resident in the UK as this role is based in Glasgow, Scotland. We operate a hybrid model of 3 days per week.
The Opportunity: We’re looking for a Provisioning Project Coordinator to join our KubeNet Business Support and Finance team. This role is ideal for someone who enjoys coordination, problem‑solving, and working across multiple stakeholders to ensure services are delivered smoothly and on time. You’ll play a key role in supporting customer outcomes, gaining exposure to provisioning processes, and developing your skills within a growing MSP environment.
What You’ll Be Doing:
- Oversee the end‑to‑end provisioning process, ensuring orders are processed accurately and within agreed timelines.
- Manage and place orders via Halo CRM using standard processes and systems.
- Liaise with suppliers, raise tickets with internal technical teams where required.
- Monitor emails and internal systems to manage order workflows effectively.
- Act as a key point of contact between business support teams, project managers, customers, suppliers, resellers, and technical teams.
- Handle incoming calls and written correspondence from customers and partners.
- Prioritise tasks and work to deadlines in a fast‑paced environment.
- Troubleshoot and resolve provisioning‑related issues.
- Ensure all relevant customer documentation is received and stored correctly within internal systems.
- Produce weekly reports on order status for account managers and reseller partners.
What We’re Looking For:
- Strong organisational and administrative skills, ideally from a coordination, provisioning, or service‑delivery role within a technical or service‑led environment.
- Attitude, willingness to learn, and attention to detail are key.
- Excellent communication skills are essential – confident engaging with stakeholders at all levels, including customers, suppliers, and both technical and non‑technical teams.
- Ability to work at pace while managing competing priorities, maintain a structured and logical approach to tasks, and be a collaborative team player who enjoys problem‑solving and takes a methodical, project‑oriented approach.
Nice to Have (But Not Essential):
- Background in a Managed Service Provider (MSP), ISP, or telecoms environment.
- Experience using CRM or ticketing systems such as Halo.
- Exposure to provisioning, order management, or service delivery processes.
Benefits:
- Competitive salary.
- Quarterly performance bonus.
- 22 days holiday per annum plus 9 statutory days.
- Following a successful 6‑month probationary period, access to private healthcare, death in service and increased pension company contribution of 5%.
- Free KubeNet Broadband or a ÂŁ25.00 per month contribution.
- Paid days supporting a charity of your choice or one of KubeNet charity partners.
- Financial contribution to your agreed training path with 2 days exam leave.
- Training provided on the systems we use and any future requirements.
Provisioning Project Coordinator in Glasgow employer: KubeNet
Contact Detail:
KubeNet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Provisioning Project Coordinator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Provisioning Project Coordinator role.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. We want you to show how your skills align with their needs. Think about examples from your past experiences that demonstrate your organisational and problem-solving skills.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. We suggest focusing on common questions related to coordination and customer service, so you can confidently showcase your communication skills when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Provisioning Project Coordinator in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational and administrative skills, especially if you've got experience in coordination or service delivery. We want to see how your background aligns with the provisioning processes we use!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your problem-solving abilities and your enthusiasm for working with multiple stakeholders. Let us know why you're excited about joining our team at KubeNet.
Show Off Your Communication Skills: Since this role involves engaging with various teams and customers, make sure to demonstrate your excellent communication skills in your application. We love seeing candidates who can convey their thoughts clearly and confidently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at KubeNet
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Provisioning Project Coordinator. Familiarise yourself with the provisioning process, order management, and how to liaise with various stakeholders. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be prepared to discuss specific examples from your past experiences where you've successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Communicate Like a Pro
Excellent communication is key for this position. Practice articulating your thoughts clearly and concisely. During the interview, engage with your interviewer by asking insightful questions about the team dynamics and how they collaborate with other departments. This shows your willingness to connect with others.
✨Be Ready to Troubleshoot
Expect questions that assess your ability to handle challenges and troubleshoot issues. Think of scenarios where you've resolved problems in a fast-paced environment. Demonstrating your methodical approach to problem-solving will reassure the interviewers that you can handle the demands of the role.