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- Tasks: Lead daily operations for Orb locations, ensuring top-notch user experiences and compliance.
- Company: Join a dynamic tech company focused on innovative operational excellence.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Exciting opportunity to work across Manchester and Liverpool with a focus on collaboration.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: 3-6 years in operations or related fields, strong communication, and problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: Manchester; Liverpool
Employment Type: Full time
Department: Operations
About the Team
The Market Operations team is responsible for driving the successful launch, growth, and ongoing performance of World’s operations in markets around the world. Our work sits at the intersection of strategy and execution, ensuring that World’s unique model of verifying humanness through a global network of Orb Operators is implemented effectively, sustainably, and at scale. We collaborate closely with cross-functional teams to design and optimize operational processes, manage local partnerships, and deliver exceptional user and Operator experiences. Because every market has its own cultural, regulatory, and logistical nuances, the Market Operations team must combine analytical rigor with adaptability and deep local insight. We are known for our operational excellence, on-the-ground problem solving, and relentless focus on execution and impact.
About the Opportunity
As our Operations Lead in Manchester/Liverpool, you’ll play a key role in ensuring World’s operations run reliably and efficiently on the ground in one of our important UK markets. You’ll be responsible for the day-to-day performance of Orb locations, supporting Operators, and ensuring every site is fully operational, compliant, and delivering a high-quality user experience. This is a hands-on, execution-focused role. You will work closely with Market Operations, Logistics, and Central Operations to ensure smooth installations, fast issue resolution, and consistent operational standards across all locations. You’ll act as the bridge between on-the-ground execution and central teams — ensuring sites are launch-ready, Operators are well-supported, and operational issues are quickly identified and resolved. Your work will directly impact uptime, reliability, and the overall quality of World’s presence in the market.
Key Responsibilities
- Lead the day-to-day operational performance of Orb locations in Manchester/Liverpool, ensuring strong execution, compliance, and a high-quality user experience.
- Support site launches and expansion by coordinating installations, ensuring launch readiness, and ramping locations to stable operation.
- Onboard, train, and support a network of Operators and site staff, driving accountability and consistent operational standards.
- Collaborate with Logistics and Central Operations to ensure timely delivery, installation, maintenance, and issue resolution.
- Drive performance across all locations, improving key metrics such as uptime, site readiness, and Operator effectiveness.
- Establish and continuously improve installation, maintenance, and operational processes to increase reliability and scalability.
- Use data and field insights to monitor performance, identify issues, and prioritise improvements.
- Identify operational risks (e.g. downtime, setup issues, compliance gaps) and proactively implement solutions.
- Deliver in-person and remote Operator training to ensure consistent execution and reduce dependency on reactive support.
- Act as the on-the-ground point of coordination between central teams and local execution, ensuring priorities are delivered reliably.
About You
- 3–6 years of experience in operations, field operations, installations, or site-based environments, ideally in technology, logistics, micromobility, or other fast-paced industries.
- Proven experience working across multiple locations or sites, ensuring consistent execution and performance.
- Strong communication and relationship-building skills, with the ability to work effectively with Operators, store staff, and external partners.
- Comfortable in hands-on, on-the-ground environments, solving problems and troubleshooting issues in real time.
- Detail-oriented and reliable, with a strong focus on operational quality, safety, and compliance.
- Resourceful and adaptable, able to operate independently in fast-moving and ambiguous environments.
- Based in or near Manchester OR Liverpool, with willingness to travel frequently across the region.
Operations Lead, Liverpool/Manchester employer: Kubelt
Contact Detail:
Kubelt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead, Liverpool/Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how your skills can help solve them. This shows you're not just interested in any job, but specifically in making an impact at World.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Operations Lead. Highlight your hands-on problem-solving skills and your ability to work across multiple locations—this is key for the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at World.
We think you need these skills to ace Operations Lead, Liverpool/Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Operations Lead role. Highlight your experience in operations, especially in fast-paced environments like technology or logistics. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your adaptability and problem-solving skills!
Showcase Relevant Experience: When detailing your work history, focus on your achievements in operational performance and team collaboration. We love seeing examples of how you've improved processes or supported teams in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Kubelt
✨Know the Company Inside Out
Before your interview, make sure you research World thoroughly. Understand their operations model, values, and recent developments in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Operational Experience
Be ready to discuss your previous experience in operations or field environments. Prepare specific examples of how you've improved operational processes or solved problems on the ground. Highlight your adaptability and how you've worked across multiple locations.
✨Demonstrate Strong Communication Skills
Since this role involves collaborating with various teams and stakeholders, practice articulating your thoughts clearly. Think of examples where you've successfully built relationships or communicated effectively with Operators and partners.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time situations. Think about potential operational challenges you might face in the role and how you would address them. This will demonstrate your readiness for the hands-on nature of the job.