At a Glance
- Tasks: Lead daily operations of Orb locations, ensuring compliance and high-quality user experiences.
- Company: Join a cutting-edge tech company transforming the internet with human verification.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Be part of a global movement with a focus on AI and human connection.
- Why this job: Make a real impact in a fast-paced, innovative team focused on operational excellence.
- Qualifications: 3-6 years in operations or field environments, strong communication skills, and problem-solving abilities.
The predicted salary is between 40000 - 50000 £ per year.
Location: Birmingham
Employment Type: Full time
Department: Operations
Tools for Humanity (TFH) designs and builds technology behind World. World is building a real human network designed to accelerate people in the age of AI. As bots and autonomous agents reshape the internet, people, institutions, and applications need a trusted way to confirm who is a real human while preserving privacy. The TFH and World tech stacks make this possible: the Orb verifies real, unique people, World ID proves it privately, and World App puts these capabilities, and more, in people’s hands. Together, they add a human layer to an AI-driven internet.
World is already running at a global scale. More than 17 million people across 160 countries have verified with World ID, and more new Orb verifications take place each week. World App is already among the most used wallets globally. Developers are integrating World ID to build safer online experiences and create spaces where real people can participate, earn, and be recognized in ways AI simply can’t replicate.
Founded in 2019, TFH has more than 400 people across hardware, software, AI, cryptography, mobile engineering, and global operations. Our teams come from OpenAI, Tesla, SpaceX, Apple, Google, Stripe, Meta, Coinbase, Palantir and MIT Media Lab. We’re backed by leading investors, including a16z, Khosla Ventures, Bain Capital Crypto, Blockchain Capital, Variant, Tiger Global, and Coinbase Ventures, as well as prominent operators and founders across fintech and AI.
TFH and World have been featured on the cover of TIME Magazine, highlighted in Fast Company’s Next 5 in Fintech, and explored in a Bloomberg deep dive. The New York Times, Bankless and TechCrunch have all recognized our collective progress in identity, cryptography, AI, and global-scale hardware deployment. Our leadership is also named to the Time AI 100.
About the Team:
The Market Operations team is responsible for driving the successful launch, growth, and ongoing performance of World’s operations in markets around the world. Our work sits at the intersection of strategy and execution, ensuring that World’s unique model of verifying humanness through a global network of Orb Operators is implemented effectively, sustainably, and at scale. We collaborate closely with cross-functional teams to design and optimize operational processes, manage local partnerships, and deliver exceptional user and Operator experiences. Because every market has its own cultural, regulatory, and logistical nuances, the Market Operations team must combine analytical rigor with adaptability and deep local insight. We are known for our operational excellence, on-the-ground problem solving, and relentless focus on execution and impact.
About the Opportunity:
As our Operations Lead in Birmingham, you’ll play a key role in ensuring World’s operations run reliably and efficiently on the ground in one of our important UK markets. You’ll be responsible for the day-to-day performance of Orb locations, supporting Operators, and ensuring every site is fully operational, compliant, and delivering a high-quality user experience. This is a hands-on, execution-focused role. You will work closely with Market Operations, Logistics, and Central Operations to ensure smooth installations, fast issue resolution, and consistent operational standards across all locations. You’ll act as the bridge between on-the-ground execution and central teams — ensuring sites are launch-ready, Operators are well-supported, and operational issues are quickly identified and resolved. Your work will directly impact uptime, reliability, and the overall quality of World’s presence in the market.
Key Responsibilities:
- Lead the day-to-day operational performance of Orb locations in Birmingham, ensuring strong execution, compliance, and a high-quality user experience.
- Support site launches and expansion by coordinating installations, ensuring launch readiness, and ramping locations to stable operation.
- Onboard, train, and support a network of Operators and site staff, driving accountability and consistent operational standards.
- Collaborate with Logistics and Central Operations to ensure timely delivery, installation, maintenance, and issue resolution.
- Drive performance across all locations, improving key metrics such as uptime, site readiness, and Operator effectiveness.
- Establish and continuously improve installation, maintenance, and operational processes to increase reliability and scalability.
- Use data and field insights to monitor performance, identify issues, and prioritise improvements.
- Identify operational risks (e.g. downtime, setup issues, compliance gaps) and proactively implement solutions.
- Deliver in-person and remote Operator training to ensure consistent execution and reduce dependency on reactive support.
- Act as the on-the-ground point of coordination between central teams and local execution, ensuring priorities are delivered reliably.
About You:
- 3–6 years of experience in operations, field operations, installations, or site-based environments, ideally in technology, logistics, micro-mobility, or other fast-paced industries.
- Proven experience working across multiple locations or sites, ensuring consistent execution and performance.
- Strong communication and relationship-building skills, with the ability to work effectively with Operators, store staff, and external partners.
- Comfortable in hands-on, on-the-ground environments, solving problems and troubleshooting issues in real time.
- Detail-oriented and reliable, with a strong focus on operational quality, safety, and compliance.
- Resourceful and adaptable, able to operate independently in fast-moving and ambiguous environments.
- Based in or near Birmingham with willingness to travel frequently across the region.
Operations Lead, Birmingham employer: Kubelt
At Tools for Humanity, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As an Operations Lead in Birmingham, you'll be part of a forward-thinking team dedicated to enhancing user experiences while enjoying opportunities for professional growth and development. Our commitment to operational excellence, combined with the chance to work at the forefront of AI technology, makes this an exciting and rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Lead, Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local meetups, workshops, or even casual coffee chats. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up prepared! When you land an interview, research the company and its culture. Be ready to discuss how your experience aligns with their mission. This shows you're genuinely interested and not just another candidate.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you a leg up in the hiring process. So, what are you waiting for? Get that application in!
We think you need these skills to ace Operations Lead, Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Lead role. Highlight your relevant experience in operations, especially in fast-paced environments, and show us how you can bring value to our team in Birmingham.
Showcase Your Problem-Solving Skills:We love candidates who can think on their feet! In your application, share examples of how you've tackled challenges in previous roles. This will help us see your hands-on approach and ability to adapt in dynamic situations.
Communicate Clearly:Strong communication is key for this role. Make sure your application is clear and concise. Use straightforward language to convey your ideas and experiences, so we can easily understand how you fit into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our mission!
How to prepare for a job interview at Kubelt
✨Know the Company Inside Out
Before your interview, dive deep into the company’s mission and values. Understand how World is revolutionising identity verification and the role of the Operations Lead in that journey. This will not only show your enthusiasm but also help you align your answers with their goals.
✨Showcase Your Operational Expertise
Be ready to discuss your previous experience in operations, especially in fast-paced environments. Prepare specific examples where you improved performance metrics or solved complex problems. Highlight your adaptability and how you've successfully managed multiple locations or teams.
✨Demonstrate Strong Communication Skills
As an Operations Lead, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and concisely. Consider preparing a few scenarios where you successfully built relationships or resolved conflicts with team members or partners.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare insightful questions about the company's operational challenges, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
