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For Companies At a Glance
- Tasks: Lead daily operations for Orb locations, ensuring top-notch user experiences and compliance.
- Company: Join a dynamic team at the forefront of innovative operational strategies.
- Benefits: Full-time role with opportunities for growth and travel across vibrant UK cities.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: 3-6 years in operations or field environments; strong communication and problem-solving skills.
- Other info: Ideal for those who thrive in hands-on roles and enjoy working with diverse teams.
The predicted salary is between 40000 - 50000 £ per year.
Location: Manchester; Liverpool
Employment Type: Full time
Department: Operations
About the Team
The Market Operations team is responsible for driving the successful launch, growth, and ongoing performance of World’s operations in markets around the world. Our work sits at the intersection of strategy and execution, ensuring that World’s unique model of verifying humanness through a global network of Orb Operators is implemented effectively, sustainably, and at scale. We collaborate closely with cross-functional teams to design and optimize operational processes, manage local partnerships, and deliver exceptional user and Operator experiences. Because every market has its own cultural, regulatory, and logistical nuances, the Market Operations team must combine analytical rigor with adaptability and deep local insight. We are known for our operational excellence, on-the-ground problem solving, and relentless focus on execution and impact.
About the Opportunity
As our Operations Lead in Manchester/Liverpool, you’ll play a key role in ensuring World’s operations run reliably and efficiently on the ground in one of our important UK markets. You’ll be responsible for the day-to-day performance of Orb locations, supporting Operators, and ensuring every site is fully operational, compliant, and delivering a high-quality user experience. This is a hands-on, execution-focused role. You will work closely with Market Operations, Logistics, and Central Operations to ensure smooth installations, fast issue resolution, and consistent operational standards across all locations. You’ll act as the bridge between on-the-ground execution and central teams — ensuring sites are launch-ready, Operators are well-supported, and operational issues are quickly identified and resolved. Your work will directly impact uptime, reliability, and the overall quality of World’s presence in the market.
Key Responsibilities
- Lead the day-to-day operational performance of Orb locations in Manchester/Liverpool, ensuring strong execution, compliance, and a high-quality user experience.
- Support site launches and expansion by coordinating installations, ensuring launch readiness, and ramping locations to stable operation.
- Onboard, train, and support a network of Operators and site staff, driving accountability and consistent operational standards.
- Collaborate with Logistics and Central Operations to ensure timely delivery, installation, maintenance, and issue resolution.
- Drive performance across all locations, improving key metrics such as uptime, site readiness, and Operator effectiveness.
- Establish and continuously improve installation, maintenance, and operational processes to increase reliability and scalability.
- Use data and field insights to monitor performance, identify issues, and prioritise improvements.
- Identify operational risks (e.g. downtime, setup issues, compliance gaps) and proactively implement solutions.
- Deliver in-person and remote Operator training to ensure consistent execution and reduce dependency on reactive support.
- Act as the on-the-ground point of coordination between central teams and local execution, ensuring priorities are delivered reliably.
About You
- 3–6 years of experience in operations, field operations, installations, or site-based environments, ideally in technology, logistics, micromobility, or other fast-paced industries.
- Proven experience working across multiple locations or sites, ensuring consistent execution and performance.
- Strong communication and relationship-building skills, with the ability to work effectively with Operators, store staff, and external partners.
- Comfortable in hands-on, on-the-ground environments, solving problems and troubleshooting issues in real time.
- Detail-oriented and reliable, with a strong focus on operational quality, safety, and compliance.
- Resourceful and adaptable, able to operate independently in fast-moving and ambiguous environments.
- Based in or near Manchester OR Liverpool, with willingness to travel frequently across the region.
Operations Lead, Liverpool/Manchester employer: Kubelt
Contact Detail:
Kubelt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead, Liverpool/Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, meetups, or even casual coffee chats. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up prepared! When you land that interview, make sure you know the company inside out. Research their operations, values, and recent news. This will not only impress your interviewers but also help you tailor your answers to what they really care about.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Operations Lead position.
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings listed there, and it’s the best way to ensure your application gets seen by the right people. Don’t miss out on the chance to join our awesome team!
We think you need these skills to ace Operations Lead, Liverpool/Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Lead role. Highlight your experience in operations, especially in fast-paced environments, and don’t forget to mention any relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit for our team. Keep it engaging and personal – we want to get to know you!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with effective solutions, so don’t hold back on sharing those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Kubelt
✨Know the Operations Inside Out
Before your interview, dive deep into the operations of the company. Understand their unique model and how they verify humanness through Orb Operators. This knowledge will help you demonstrate your analytical skills and adaptability, which are crucial for the Operations Lead role.
✨Showcase Your Hands-On Experience
Be ready to discuss your previous experience in field operations or site-based environments. Highlight specific examples where you've successfully managed multiple locations or resolved operational issues in real-time. This will show that you're comfortable in hands-on situations and can drive performance effectively.
✨Emphasise Communication Skills
Since the role involves collaborating with various teams and building relationships with Operators and local partners, be prepared to share examples of how you've effectively communicated and built rapport in past roles. Strong communication is key to ensuring smooth operations.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving abilities. Think about potential operational risks and how you would proactively implement solutions. This will showcase your resourcefulness and ability to operate independently in fast-paced environments.