At a Glance
- Tasks: Shape player experiences and drive live operations for EVE Vanguard, a thrilling multiplayer FPS.
- Company: Join Fenris Creations, a pioneering game developer with a rich history in immersive online worlds.
- Benefits: Enjoy flexible hours, free meals, health insurance, and generous holiday leave.
- Other info: Collaborative, multicultural environment with excellent growth opportunities.
- Why this job: Be at the forefront of gaming innovation and engage with a passionate player community.
- Qualifications: Experience in Live Operations and a strong understanding of multiplayer game ecosystems.
The predicted salary is between 50000 - 65000 £ per year.
Fenris Creations London is looking for a Live Operations Manager to join our London team and help shape the ongoing player experience of EVE Vanguard; a new multiplayer First Person Shooter connected to the rich universe of EVE Online. The successful candidate will be a highly collaborative, player-focused operator with a strong understanding of live games, player behaviour, and cross-functional development. You will help drive seasonal content, live events, monetisation opportunities, engagement strategies, and operational planning while working closely with Design, Production, Community, Analytics, Marketing, and the wider development team to ensure EVE Vanguard remains reactive, engaging, and alive.
This role requires someone who thrives at the intersection of players, data, creativity, and execution - someone excited by the challenge of operating a living multiplayer game within the vast and player-driven EVE universe. We believe diversity is a strength and we are looking for talent across the board.
Your Tasks
- Work closely with Game Design, Production, Analytics, Community, Marketing, QA, and the wider development team to define and execute the live operations strategy for EVE Vanguard.
- Plan and coordinate seasonal beats, events, updates, rewards, engagement initiatives, and player-facing activities designed to support long-term retention, excitement, and community health.
- Monitor player behaviour, sentiment, and game health, using both quantitative and qualitative insights to help inform live operations and monetisation decisions as well as future content planning.
- Support the development of scalable operational pipelines, communication rhythms, and release processes that allow the team to react quickly and confidently to player needs.
- Act as a liaison balancing player expectations with production realities, coordinating across multiple disciplines to deliver high-quality live experiences that feel meaningful to players.
Your Profile
- Proven experience in Live Operations, Product Management, Monetisation, or equivalent role within the games industry.
- Experience working on a live service multiplayer title.
- Strong understanding of player engagement, retention, progression systems, and seasonal content strategies.
- Ability to coordinate and execute live events, updates, operational calendars, and player-facing initiatives.
- Experience working with analytics, KPIs, player behaviour data, and sentiment reporting to inform decisions.
- Strong understanding of multiplayer game ecosystems and economies.
- Experience collaborating cross-functionally with Design, Production, Community, Marketing, QA, Engineering, and Analytics teams.
- Strong communication skills in English, both written and verbal.
- Excellent organizational skills with the ability to manage multiple initiatives simultaneously.
- Ability to balance player needs, business goals, and development realities.
- Strong player empathy and passion for multiplayer games and live communities.
- Comfortable working in a fast-paced and evolving development environment.
What We Can Offer You
- The inspiring challenge of working on a pioneering ambitious project with great co-workers.
- An opportunity to learn and grow within an international company.
- A multicultural work environment that encourages growth, creativity, and innovation.
- Free breakfasts, lunches, drinks, and snacks (in the studio).
- A family-friendly work environment with flexible work hours.
- Enhanced family leave policies.
- Enhanced employer contributory pension plan.
- Life Insurance.
- Private medical and dental (fully paid for you and your family).
- Annual Commuting Allowance.
- Monthly Home Working Allowance.
- Annual Fitness Allowance.
- Quarterly and Annual bonus scheme.
- 25 days holiday.
About Fenris Creations
Fenris Creations is an independent video game developer headquartered in Reykjavík, Iceland, with studios in London and Shanghai. Founded in 1997, the studio is renowned for creating deep, player-driven virtual worlds that connect communities across the globe. Fenris Creations rose to international acclaim with the launch of EVE Online in 2003, a groundbreaking MMORPG that redefined emergent gameplay and player-driven storytelling. Since then, the company has continued to push boundaries through ambitious game development, technological innovation and immersive online experiences. At Fenris Creations, we believe great virtual worlds are built through collaboration, curiosity, and courage. We create an environment where respect, open dialogue, and creativity thrive, empowering both our teams and our players to shape meaningful experiences together. Now independently owned once again as of May 2026, Fenris Creations continues its mission to pioneer the future of virtual worlds and online games. Our name draws inspiration from Norse mythology and honors the studio’s very first published game concept Hættuspilið (“Danger Game”), created in 1997. Join us in building worlds more meaningful than real life.
Live Ops Manager employer: Kubelt
Fenris Creations is an exceptional employer, offering a vibrant and multicultural work environment in London that fosters creativity and innovation. Employees benefit from flexible working hours, comprehensive health coverage, and generous leave policies, all while contributing to the exciting development of EVE Vanguard, a pioneering multiplayer game. With a strong emphasis on collaboration and personal growth, Fenris Creations empowers its team members to thrive in their roles and shape meaningful player experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Live Ops Manager
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Kubelt!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Kubelt would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Kubelt through your school's career services!
We think you need these skills to ace Live Ops Manager
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Live Ops Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Live Ops Manager position at Kubelt. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Kubelt
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
