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- Tasks: Lead flagship operations, engage communities, and create premium visitor experiences.
- Company: Join a fast-growing tech company revolutionising human verification in the age of AI.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be at the forefront of technology while making a real impact in your community.
- Qualifications: Experience in operations or hospitality, strong communication skills, and a data-driven mindset.
- Other info: Work with a diverse team from top tech companies and enjoy excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Location: London
Employment Type: Full time
Department: Operations
About the Company:
World is building a real human network designed to accelerate people in the age of AI. Our products make this possible: the Orb verifies real people, World ID proves it privately, and World App enables and distributes the new applications made possible by this technology. Together, they form a new layer for AI internet.
We’re one of the fastest-growing networks in tech. More than 17 million people across 160 countries have verified with World ID, and we complete over 350,000 verifications each week. World App is already among the most used wallets globally. Developers are integrating World ID to build safer online experiences and create spaces where real people can participate, earn, and be recognized in ways AI simply can’t replicate.
World was founded in 2019 and launched globally in 2023. We are more than 400 people across hardware, software, AI, cryptography, mobile engineering, and global operations. Our teams come from leading companies in the tech industry. We’re backed by leading investors and have been featured in various prominent publications.
World flagships are places where individuals can learn about the World project, experience our technology, and verify their humanity. The flagship team ensures that these locations operate seamlessly, blending efficiency with a premium experience.
About the role:
We are looking for a Flagship Manager to bring our flagship locations to life — combining operational excellence with community engagement. You’ll own the full performance of your flagship: from daily operations, staffing, and vendor management to running events and driving foot traffic.
Responsibilities:
- Lead the end-to-end operations of one or more flagships, ensuring smooth daily execution and adherence to our flagship standards.
- Recruit, train, and motivate staff to deliver world-class visitor experiences aligned with NPS and CSAT targets.
- Develop and maintain a recurring events calendar, hosting monthly events that engage local communities and attract new visitors.
- Execute local demand generation initiatives — partnerships, activations, and outreach campaigns — to increase foot traffic and awareness.
- Manage local vendors and budgets, maintaining cost efficiency while meeting KPIs for CAC, Cost per Visit, and Cost per Verification.
- Collaborate closely with Market Operations, Marketing, and the World Spaces team to share insights, test new ideas, and continuously improve playbooks and SOPs.
Qualifications:
- Strong background in operations, hospitality, retail, or experiential marketing, with proven ability to manage teams and deliver outstanding customer experiences.
- A data-driven mindset. You enjoy tracking performance, identifying opportunities, and turning insights into action.
- Exceptional communication and collaboration skills to work across local and global teams.
- A bias for action: you thrive in fast-paced, hands-on environments and take ownership from concept to delivery.
- Comfort navigating evolving priorities with agility and initiative.
- Experience organizing events or activations is a plus.
Flagship Manager, UK employer: Kubelt
Contact Detail:
Kubelt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flagship Manager, UK
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to operations and community engagement. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at World.
We think you need these skills to ace Flagship Manager, UK
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about being a Flagship Manager and how you connect with our mission at World.
Tailor Your Experience: Make sure to highlight your relevant experience in operations, hospitality, or experiential marketing. We love seeing how your background aligns with what we do, so don’t hold back on those details!
Be Data-Driven: Since we value a data-driven mindset, include examples of how you've used data to improve performance or drive decisions in your previous roles. This will show us you can think critically and act strategically.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Kubelt
✨Know the Company Inside Out
Before your interview, dive deep into World’s mission and products. Understand how their technology works and the impact it has on users. This will not only show your genuine interest but also help you connect your experience to their goals.
✨Showcase Your Operational Expertise
Be ready to discuss your previous experiences in operations, hospitality, or retail. Prepare specific examples where you’ve successfully managed teams or improved customer experiences. Highlight any data-driven decisions you've made that led to positive outcomes.
✨Engage with Community Initiatives
Since community engagement is key for the Flagship Manager role, think of ideas for local events or partnerships that could drive foot traffic. Share these during your interview to demonstrate your proactive approach and creativity.
✨Demonstrate Agility and Adaptability
World operates in a fast-paced environment, so be prepared to discuss how you handle changing priorities. Share examples of times when you had to pivot quickly and how you maintained focus on delivering results despite challenges.