At a Glance
- Tasks: Lead daily operations of Orb locations, ensuring compliance and high-quality user experiences.
- Company: Join a cutting-edge tech company transforming the way we verify human identity.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Be part of a diverse team with a mission to enhance online safety and user experience.
- Why this job: Make a real impact in a fast-paced, innovative industry focused on AI and human verification.
- Qualifications: 3-6 years in operations or field environments, strong communication skills, and problem-solving abilities.
The predicted salary is between 40000 - 50000 £ per year.
Location: Birmingham
Employment Type: Full time
Department: Operations
Tools for Humanity (TFH) designs and builds technology behind World. World is building a real human network designed to accelerate people in the age of AI. As bots and autonomous agents reshape the internet, people, institutions, and applications need a trusted way to confirm who is a real human while preserving privacy. The TFH and World tech stacks make this possible: the Orb verifies real, unique people, World ID proves it privately, and World App puts these capabilities, and more, in people’s hands. Together, they add a human layer to an AI-driven internet.
World is already running at a global scale. More than 17 million people across 160 countries have verified with World ID, and more new Orb verifications take place each week. World App is already among the most used wallets globally. Developers are integrating World ID to build safer online experiences and create spaces where real people can participate, earn, and be recognized in ways AI simply can’t replicate.
Founded in 2019, TFH has more than 400 people across hardware, software, AI, cryptography, mobile engineering, and global operations. Our teams come from OpenAI, Tesla, SpaceX, Apple, Google, Stripe, Meta, Coinbase, Palantir and MIT Media Lab. We’re backed by leading investors, including a16z, Khosla Ventures, Bain Capital Crypto, Blockchain Capital, Variant, Tiger Global, and Coinbase Ventures, as well as prominent operators and founders across fintech and AI.
TFH and World have been featured on the cover of TIME Magazine, highlighted in Fast Company’s Next 5 in Fintech, and explored in a Bloomberg deep dive. The New York Times, Bankless and TechCrunch have all recognized our collective progress in identity, cryptography, AI, and global-scale hardware deployment. Our leadership is also named to the Time AI 100.
About the Team:
The Market Operations team is responsible for driving the successful launch, growth, and ongoing performance of World’s operations in markets around the world. Our work sits at the intersection of strategy and execution, ensuring that World’s unique model of verifying humanness through a global network of Orb Operators is implemented effectively, sustainably, and at scale. We collaborate closely with cross-functional teams to design and optimize operational processes, manage local partnerships, and deliver exceptional user and Operator experiences. Because every market has its own cultural, regulatory, and logistical nuances, the Market Operations team must combine analytical rigor with adaptability and deep local insight. We are known for our operational excellence, on-the-ground problem solving, and relentless focus on execution and impact.
About the Opportunity:
As our Operations Lead in Birmingham, you’ll play a key role in ensuring World’s operations run reliably and efficiently on the ground in one of our important UK markets. You’ll be responsible for the day-to-day performance of Orb locations, supporting Operators, and ensuring every site is fully operational, compliant, and delivering a high-quality user experience. This is a hands-on, execution-focused role. You will work closely with Market Operations, Logistics, and Central Operations to ensure smooth installations, fast issue resolution, and consistent operational standards across all locations.
You’ll act as the bridge between on-the-ground execution and central teams — ensuring sites are launch-ready, Operators are well-supported, and operational issues are quickly identified and resolved. Your work will directly impact uptime, reliability, and the overall quality of World’s presence in the market.
Key Responsibilities:
- Lead the day-to-day operational performance of Orb locations in Birmingham, ensuring strong execution, compliance, and a high-quality user experience.
- Support site launches and expansion by coordinating installations, ensuring launch readiness, and ramping locations to stable operation.
- Onboard, train, and support a network of Operators and site staff, driving accountability and consistent operational standards.
- Collaborate with Logistics and Central Operations to ensure timely delivery, installation, maintenance, and issue resolution.
- Drive performance across all locations, improving key metrics such as uptime, site readiness, and Operator effectiveness.
- Establish and continuously improve installation, maintenance, and operational processes to increase reliability and scalability.
- Use data and field insights to monitor performance, identify issues, and prioritise improvements.
- Identify operational risks (e.g. downtime, setup issues, compliance gaps) and proactively implement solutions.
- Deliver in-person and remote Operator training to ensure consistent execution and reduce dependency on reactive support.
- Act as the on-the-ground point of coordination between central teams and local execution, ensuring priorities are delivered reliably.
About You:
- 3–6 years of experience in operations, field operations, installations, or site-based environments, ideally in technology, logistics, micro-mobility, or other fast-paced industries.
- Proven experience working across multiple locations or sites, ensuring consistent execution and performance.
- Strong communication and relationship-building skills, with the ability to work effectively with Operators, store staff, and external partners.
- Comfortable in hands-on, on-the-ground environments, solving problems and troubleshooting issues in real time.
- Detail-oriented and reliable, with a strong focus on operational quality, safety, and compliance.
- Resourceful and adaptable, able to operate independently in fast-moving and ambiguous environments.
- Based in or near Birmingham with willingness to travel frequently across the region.
Operations Lead, Birmingham employer: Kubelt
At Tools for Humanity, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture in Birmingham. Our team is dedicated to driving innovation in the age of AI, offering employees unparalleled growth opportunities through hands-on experience and collaboration with industry leaders. With a focus on operational excellence and a commitment to employee well-being, we ensure that our staff are supported and empowered to make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Lead, Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local meetups, workshops, or even online webinars. The more people you know, the better your chances of landing that Operations Lead role.
✨Tip Number 2
Show up prepared! Research the company and its operations thoroughly. Understand their tech stack and how they verify humanness. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. Focus on articulating your experience in operations and how it aligns with the company's mission. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Tools for Humanity. Don’t miss out on this opportunity!
We think you need these skills to ace Operations Lead, Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Lead role. Highlight your experience in operations, especially in fast-paced environments, and show us how you can bring value to our team in Birmingham.
Showcase Your Problem-Solving Skills:We love candidates who can think on their feet! In your application, share examples of how you've tackled challenges in previous roles. This will help us see your hands-on approach and adaptability.
Highlight Team Collaboration:Since this role involves working closely with various teams, emphasise your communication and relationship-building skills. Let us know how you've successfully collaborated with others to achieve operational excellence.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Kubelt
✨Know the Company Inside Out
Before your interview, dive deep into Tools for Humanity and World. Understand their mission, products, and recent achievements. This will not only impress your interviewers but also help you align your answers with their values and goals.
✨Showcase Your Operational Expertise
Be ready to discuss your previous experience in operations, especially in fast-paced environments. Prepare specific examples of how you've improved processes or solved problems on the ground. Highlight your ability to manage multiple locations and ensure consistent performance.
✨Demonstrate Adaptability
Given the dynamic nature of the role, it's crucial to show that you're resourceful and adaptable. Share instances where you've successfully navigated challenges or changes in a project. This will illustrate your capability to thrive in ambiguous situations.
✨Ask Insightful Questions
Prepare thoughtful questions about the Market Operations team and their strategies for success. Inquire about the challenges they face in Birmingham and how you can contribute to overcoming them. This shows your genuine interest in the role and the company.
