Restaurant Manager – Italian Language Skills Essential in London

Restaurant Manager

Italian Restaurant - Fiorenza Restaurant, London

Overview

We are seeking a highly experienced and commercially minded Restaurant Manager to lead the operations of our premium Italian restaurant located in the Southwark area. This role requires a confident leader with a proven track record in delivering exceptional service standards, managing high-performing teams, and driving operational excellence. The successful candidate will have a minimum of 5 years' experience in restaurant management, strong systems knowledge (including Toast POS), and a deep understanding of high-end hospitality standards. This is a full-time, permanent position, requiring full flexibility.

Key Responsibilities

• Lead and oversee all front-of-house and operational activities, ensuring seamless day-to-day service.
• Set, maintain, and continuously improve high-end service standards across the restaurant.
• Recruit all necessary staff for the restaurant, including workforce planning, interviewing, and onboarding.
• Train, develop, and retain staff, with a strong focus on upselling techniques, product knowledge, and revenue generation.
• Ensure the team delivers confident, consistent upselling while maintaining a premium guest experience.
• Plan, coordinate, and manage private events, group bookings, and special functions, ensuring smooth execution from enquiry to delivery.
• Design and manage staff rotas in line with business needs and labour cost targets.
• Conduct regular performance reviews and implement training and development plans.
• Manage ordering, supplier relationships, stock control, and inventory audits.
• Ensure accurate use of the Toast POS system, including reporting, cash control, and compliance.
• Monitor KPIs, sales performance, and operational costs, implementing strategies to maximise profitability.
• Handle customer feedback and complaints with discretion and professionalism.
• Ensure full compliance with UK health & safety, food hygiene, licensing, and employment regulations.
• Work closely with the kitchen management team to ensure quality, consistency, and efficient service delivery.
• Maintain a strong floor presence during service, leading by example.

Requirements

• Minimum 5 years' experience as a Restaurant Manager or General Manager in a quality or high-end restaurant.
• Proven experience in recruiting, training, and leading hospitality teams.
• Demonstrated success in training staff on upselling and increasing average spend per cover.
• Experience in planning and managing restaurant events and group bookings.
• Strong operational, financial, and organisational skills.
• Excellent knowledge of service standards, food safety, and compliance requirements.
• Hands-on experience with Toast POS (essential).
• Experience with stock management, ordering systems, and supplier negotiation.
• Ability to analyse reports and make data-driven decisions.
• Strong leadership and people-management skills with a coaching mindset.
• Excellent communication, organisational, and problem-solving abilities.
• Fully flexible availability, including evenings, weekends, and public holidays.
• Eligibility to work in the UK.

Salary & Benefits

• Salary: £35,000 - £50,000 per annum, depending on experience and qualifications.
• Job Type: Full-time, Permanent.
• Location: In person - Southwark, London.
• Benefits:.
• Flexitime.
• Career progression within a growing hospitality business.

Experience: Required
Languages: Italian - Advanced
Employment: Full-time
Salary: £35,000 - £50,000 yearly
Starting time: Immediate start!

About KTT LTD:

Hospitality provider

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