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- Tasks: Drive customer success by acquiring new enterprise accounts and selling IT infrastructure services.
- Company: Join a rapidly growing tech company focused on digital transformation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in the tech industry while working with cutting-edge solutions.
- Qualifications: 10+ years in sales, with experience in managed services and IT infrastructure.
- Other info: Dynamic environment with a focus on collaboration and innovation.
The predicted salary is between 80000 - 100000 £ per year.
Location: London Area, UK (Hybrid)
Contract: Full-Time
We are looking for an exceptional, results-driven Customer Success Director to join our rapidly growing team. If you thrive on acquiring new enterprise accounts and have the technical acumen to sell complex, platform-led IT infrastructure transformation services, this role is for you.
You will play a crucial role in driving our expansion by targeting and landing new clients in EMEA markets, leveraging our deep expertise in AI-first, intelligent, and resilient infrastructure solutions.
Purpose of the Role:
- Work collaboratively with Clients to identify opportunities and design solutions that fit their requirements.
- This position is an Individual Contributor role and will represent the company in the region.
- Identify New Business opportunities and drive Account Based Strategy and Strong Engagement.
- Exceed Set Targets and work with cross-functional teams to achieve Business goals.
Knowledge and Abilities:
- The ability to work comfortably with key executives in customer organizations and key global accounts.
- Ability to build and manage a partner/customer ecosystem in the local region.
- Knowledge of both in-premise and cloud offerings.
- Knowledge of enterprise customer segment and technology trends.
- Consistently displays excellent organizational, communication, project management, negotiation, and problem-solving skills.
- Deliver articulate, effective and audience-appropriate presentations for Solution products/technologies, strategies and initiatives.
Key Responsibilities:
- Responsible for selling the company’s Digital Solutions and Service Offerings directly to select enterprise named customers.
- Drive deals from opportunity identification, validation, qualification to closing the deal.
- Present the value of company solutions to all levels of customer’s management and drive services sales.
- Participate and team up with technical, presales and Partner specialists to provide complete solutions to customers.
- Build and propose transformational services to customers, identify triggers, key IT issues impacting the business and make recommendations.
- Map competition and develop appropriate winning sales strategies, often in conjunction with Partners.
- High degree of commitment and goal orientation is a must and must be willing to adjust to the demands of a dynamic environment.
Requirements:
- Overall, about 10+ years’ experience in selling, with a proven track record in sales.
- At least 3-4 years’ experience in selling managed services, optimization and integration services to customers at C Level (Executives).
- Experience in services and solution selling i.e. IT Infrastructure management services.
- Conceptual knowledge of IT Infrastructure Technologies (Server/Storage/Network/Voice/Cloud/Middleware etc. & IT Service Management).
- Experience in developing new accounts and managing existing accounts.
- Experience in managing large conglomerates and global customers and engaging CXO/CIOs.
- Connections with partner ecosystem in the region.
- Excellent verbal, written, communication and presentation skills.
Thanks and have a Great Day!!
Customer Success Director – Digital Infrastructure Services in Bradford employer: KTek Resourcing
Contact Detail:
KTek Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Director – Digital Infrastructure Services in Bradford
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Research the company inside out. Understand their products, culture, and recent news. This knowledge will help you tailor your conversations and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to articulate how your skills and experiences align with the role of Customer Success Director. Highlight your successes in driving sales and managing client relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team.
We think you need these skills to ace Customer Success Director – Digital Infrastructure Services in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Director role. Highlight your experience in selling managed services and your ability to engage with C-level executives. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about digital infrastructure services and how you can drive success for our clients. Be specific about your achievements and how they relate to the role.
Showcase Your Technical Acumen: Since this role involves complex IT infrastructure solutions, make sure to showcase your technical knowledge. Mention any relevant technologies you've worked with and how you've used them to solve customer problems in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at KTek Resourcing
✨Know Your Stuff
Make sure you brush up on the technical aspects of digital infrastructure services. Understand the key offerings like cloud, security, and network solutions. Being able to discuss these confidently will show that you're not just a sales person, but someone who truly understands the product.
✨Research the Company
Dive deep into the company's mission, values, and recent projects. Knowing their approach to AI-first solutions and how they position themselves in the market will help you tailor your responses and demonstrate your genuine interest in the role.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems or describe past experiences. Think about specific examples where you've successfully driven sales or managed client relationships, especially at the C-level. This will showcase your ability to handle the responsibilities of the role.
✨Engage with the Interviewers
Don’t just answer questions; engage in a conversation. Ask insightful questions about their current challenges or future goals. This shows that you’re not only interested in the position but also in how you can contribute to their success.