At a Glance
- Tasks: Lead and manage a dynamic team in delivering high-quality therapeutic services.
- Company: Join KT Healthcare, a family-owned provider dedicated to improving lives through innovative healthcare.
- Benefits: Enjoy 28 days of annual leave, private medical insurance, and ongoing training opportunities.
- Other info: Be part of a values-driven organisation that prioritises integrity and collaboration.
- Why this job: Make a real difference in patients' lives while developing your leadership skills in a supportive environment.
- Qualifications: 5+ years in healthcare with leadership experience; strong communication and organisational skills required.
The predicted salary is between 50000 - 60000 £ per year.
This role will be based in-house at our Chichester office, for the full 5 days a week. Welcoming candidates who live a reliable, commutable distance to the office.
About KT Healthcare
KT Healthcare is a family-owned and growing private healthcare provider specialising in Neurodevelopmental, Brain Injury and therapeutic services. We are committed to delivering high-quality assessments and therapeutic support that genuinely improve the lives of patients and their families.
The Opportunity
- Provide operational leadership and oversight across the Therapeutic Services department, ensuring effective and efficient service delivery across all pathways.
- Lead and manage the Therapeutic Services team, including therapists, coordinators and administrative staff, ensuring clear objectives, accountability and high performance.
- Oversee referral management processes from initial enquiry through to service implementation, ensuring timely responses and high standards of communication.
- Maintain oversight of therapist allocation and referral matching, ensuring services are assigned appropriately based on clinical suitability, availability and service requirements.
- Monitor therapeutic provision to ensure services remain within agreed parameters and contractual obligations.
- Support operational efficiency across the department and identify opportunities for continuous improvement and service development.
Key Responsibilities
- Act as the senior point of contact for Local Authorities, Councils, schools and external stakeholders regarding referrals, EHCP provision and therapeutic service delivery.
- Review and oversee EHCP requirements, ensuring therapists understand agreed levels of provision, session requirements and allocated hours.
- Lead the annual EHCP review process, coordinating therapist input, Local Authority communication and required amendments to therapeutic provision.
- Build and maintain strong relationships with Local Authorities, schools, NHS stakeholders, therapists and private sector partners.
- Support service growth through maintaining positive stakeholder relationships and ensuring high-quality service delivery.
Team Leadership & Clinical Support
- Provide leadership, supervision, mentorship and operational guidance to the Therapeutic Services team.
- Promote a positive, collaborative and accountable working culture across the department.
- Support therapists through regular communication and operational oversight to ensure consistency and quality across services.
- Promote safeguarding, ethical practice and adherence to professional standards across all therapeutic pathways.
Governance, Quality & Compliance
- Maintain oversight of confidential records, ensuring compliance with GDPR, safeguarding and information governance requirements.
- Participate in audits, service evaluations and operational reporting activities to support governance and quality monitoring.
- Contribute to policy development, operational procedures and wider strategic initiatives across KT Healthcare.
- Work alongside the Managing Director and Co-Founders to support service development, operational growth and business objectives.
About You
We are looking for someone who is an experienced and confident leader with the ability to motivate and manage teams effectively. You will be highly organised with strong operational and workload management skills, alongside excellent written and verbal communication abilities. You will be able to build strong relationships with Local Authorities, therapists, schools and external stakeholders, while confidently managing complex service pathways and competing operational priorities. You will be professional, proactive and solutions-focused in your approach, committed to safeguarding, confidentiality and delivering high-quality service standards. You will also be adaptable and comfortable working within a fast-paced and evolving healthcare environment, with a genuine passion for improving patient outcomes and enhancing service quality.
Essential Qualifications and Experience
- Degree-level qualification or equivalent relevant professional experience.
- Minimum of 5 years’ experience within healthcare, therapeutic services, neurodevelopmental services, education or a related field.
- Minimum of 3 years’ experience in a leadership, supervisory or management role.
- Experience working with Local Authorities, EHCP pathways or multidisciplinary therapeutic services.
- Strong understanding of safeguarding, GDPR and information governance responsibilities.
- Proficiency in Microsoft Office and experience using operational or case management systems.
Desirable
- Leadership or management qualification, or evidence of relevant leadership training.
- Experience in service development or transformation within healthcare or education settings.
- Experience supporting neurodevelopmental, mental health or therapy services.
- Experience working with commissioned services and external stakeholders.
- Experience interpreting operational data and producing service performance reports.
Why Join KT Healthcare?
KT Healthcare is a founder-led, values-driven organisation with a strong social purpose at its core. We are committed to delivering high-quality, accessible healthcare services that genuinely improve lives, particularly across neurodevelopmental and specialist pathways. Our culture is collaborative, ambitious and grounded in integrity. As a growing family-run business, we combine entrepreneurial pace with a strong sense of accountability and care — both for the people we support and for our internal team. Decisions are made with purpose, and senior leaders are closely involved in shaping the direction of the organisation.
Benefits
- Generous annual leave entitlement - 28 days PLUS Bank Holidays.
- Employee Assistance Programme - 24/7 Private Medical Insurance after probation completion.
- Sick Pay.
- Contributory Pension Scheme.
- Ongoing training and development opportunities.
Service Lead, Therapeutic Services in Chichester employer: KT Healthcare
KT Healthcare is an exceptional employer, offering a supportive and collaborative work environment in Chichester, where employees are valued and encouraged to grow. With a strong commitment to high-quality healthcare services, the company provides generous benefits including 28 days of annual leave, private medical insurance, and ongoing training opportunities, ensuring that team members can thrive both personally and professionally. As a family-owned business, KT Healthcare fosters a culture of integrity and accountability, making it an ideal place for those passionate about making a meaningful impact in the lives of patients and their families.
StudySmarter Expert Advice🤫
We think this is how you could land Service Lead, Therapeutic Services in Chichester
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know someone at KT Healthcare. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching KT Healthcare's values and recent projects. Show us you’re genuinely interested in our mission to improve lives, and you'll stand out from the crowd.
✨Tip Number 3
Practice your leadership stories! We want to hear about your experiences managing teams and overcoming challenges. Use the STAR method to structure your answers and keep it engaging.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us you’re keen on the role. Plus, it’s a great way to reiterate your enthusiasm!
We think you need these skills to ace Service Lead, Therapeutic Services in Chichester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in therapeutic services and leadership. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role involves a lot of communication with various stakeholders, it’s crucial to demonstrate your written communication skills. Use clear, concise language and make sure your application is free from typos or errors.
Highlight Your Leadership Experience:We’re looking for someone who can lead and inspire a team. Be sure to include examples of your leadership style and any successful projects you’ve managed. This will help us see how you can contribute to our collaborative culture.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application promptly and gives you a chance to explore more about KT Healthcare while you’re at it!
How to prepare for a job interview at KT Healthcare
✨Know Your Stuff
Before the interview, make sure you thoroughly understand KT Healthcare's mission and values. Familiarise yourself with their therapeutic services and how they impact patient outcomes. This will help you demonstrate your genuine interest in the role and align your answers with the company's goals.
✨Showcase Your Leadership Skills
As a Service Lead, you'll need to highlight your leadership experience. Prepare specific examples of how you've successfully managed teams, improved service delivery, or navigated complex operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Build Relationships
Since the role involves liaising with Local Authorities and external stakeholders, be ready to discuss your experience in building and maintaining professional relationships. Share examples of how you've effectively communicated and collaborated with various parties to achieve common goals.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current challenges, opportunities for service development, or how KT Healthcare measures success in therapeutic services. This shows your proactive mindset and genuine interest in contributing to the organisation.
