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- Tasks: Lead appointment scheduling and support a dedicated team in healthcare.
- Company: Join KT Healthcare, a compassionate and supportive workplace.
- Benefits: Enjoy a competitive salary, generous holidays, and professional development opportunities.
- Why this job: Make a real difference in healthcare by optimising appointment management.
- Qualifications: Experience in healthcare administration and strong organisational skills required.
- Other info: Be part of a friendly team focused on improving lives in the community.
The predicted salary is between 32500 - 45500 £ per year.
Join to apply for the Appointments Lead role at KT Healthcare.
Location: Chichester, West Sussex, United Kingdom
Salary: £32,500 per annum
Employment type: Full‑time, Permanent
About the Role
As our Appointments Lead, you will be the cornerstone of our scheduling operations. You will manage appointment bookings, liaise with healthcare professionals, clients, and carers, and maintain accurate records. Your ability to communicate clearly and manage multiple priorities will be essential to ensure seamless daily operations and excellent client satisfaction.
Key Responsibilities
- Team Leadership & Line Management
- Manage, support and develop Appointment Coordinators.
- Conduct regular 1:1s, provide feedback, oversee performance and development.
- Support onboarding and training of new team members.
- Lead probation reviews with clear goals and progress monitoring.
- Foster a positive, collaborative team culture.
- Lead or participate in required formal line‑management meetings.
- Appointments Oversight & Coordination
- Oversee accurate, efficient scheduling across all service areas.
- Ensure coordinators maintain up‑to‑date calendars and tracking tools.
- Monitor scheduling to optimise clinician capacity.
- Approve or support decisions on allocation, rescheduling and capacity changes.
- Operational Problem‑Solving & Escalation
- Resolve complex scheduling issues and capacity conflicts.
- Act as escalation point for appointment‑related queries.
- Implement solutions that reduce delays, cancellations and inefficiencies.
- Identify recurring issues and address root causes.
- Communication & Stakeholder Support
- Provide clear, supportive communication to patients, families, clinicians and internal teams.
- Ensure timely, consistent messaging from coordinators.
- Liaise with Clinical Operations leadership to maintain workflow alignment.
- Strengthen clinician relationships through clarity on scheduling processes.
- Quality Assurance & Compliance
- Ensure appointment processes meet internal standards and data protection requirements.
- Oversee documentation accuracy, data entry and tracking.
- Support audits and maintain GDPR and confidentiality compliance.
- Service & Process Improvement
- Identify and implement improvements to scheduling systems and communication processes.
- Monitor performance data, report trends and recommend enhancements.
- Drive initiatives that improve patient experience, clinician satisfaction and operational efficiency.
Qualifications and Skills
- Previous experience in healthcare administration, appointment coordination, or a related role within health, nursing, or social care sectors.
- Excellent organisational skills with the ability to multitask and prioritise effectively.
- Strong communication skills, both verbal and written, with a friendly and professional manner.
- Proficient in using scheduling software and Microsoft Office applications.
- Understanding of confidentiality and data protection requirements within healthcare.
- Ability to work independently and as part of a team in a fast‑paced environment.
- A positive attitude and a commitment to providing excellent customer service.
Why Join Us?
At Kirsop‑Taylor Healthcare Ltd, we value our people and their contribution to improving lives. You will be part of a supportive and friendly team dedicated to delivering compassionate care to our community. We offer a competitive salary of £32,500 per annum along with benefits typical of the health and social care sector, including:
- Generous holiday entitlement
- Opportunities for professional development and training
- Supportive working environment with a focus on wellbeing
- Contributory pension scheme
- Employee assistance programme
How to Apply
If you are an organised, approachable individual passionate about supporting healthcare delivery through excellent appointment management, we would love to hear from you. Please submit your CV and a covering letter outlining your suitability for the role via our careers page or the job board where you found this listing.
Kirsop‑Taylor Healthcare Ltd is an equal opportunities employer committed to diversity and inclusion in the workplace.
Appointments Lead in Chichester employer: KT Healthcare
Contact Detail:
KT Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Appointments Lead in Chichester
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the hunt for an Appointments Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to scheduling and team management. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've successfully managed appointments or resolved scheduling conflicts in the past. This will demonstrate your ability to handle the responsibilities of the Appointments Lead role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at KT Healthcare.
We think you need these skills to ace Appointments Lead in Chichester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in healthcare administration or appointment coordination. We want to see how your skills match the role of Appointments Lead, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting healthcare delivery and how your organisational skills can benefit our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills: Since communication is key in this role, make sure your written application reflects your ability to convey information clearly. We love a good story, so if you have examples of how you’ve successfully managed multiple priorities, share them!
Apply Through Our Website: We encourage you to apply through our careers page for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our supportive team at KT Healthcare!
How to prepare for a job interview at KT Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Appointments Lead role. Familiarise yourself with the key responsibilities and qualifications listed in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what KT Healthcare is looking for.
✨Showcase Your Communication Skills
As an Appointments Lead, clear communication is crucial. Prepare examples of how you've effectively communicated with clients, healthcare professionals, or team members in the past. Highlight any experiences where your communication skills helped resolve issues or improve processes.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled scheduling conflicts or operational challenges. Think about how you identified root causes and implemented solutions. This will show that you can handle the complexities of the role and contribute to service improvement.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, or how success is measured in the role. This not only shows your interest in the position but also helps you determine if KT Healthcare is the right fit for you.
