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- Tasks: Help customers navigate the claims process and manage new claims from start to finish.
- Company: Join a supportive team at KT & Coe, a well-established company in Diss.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real difference by delivering excellent service to clients in need.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Flexible role with a focus on teamwork and building relationships.
The predicted salary is between 30000 - 42000 £ per year.
KT & Coe are currently seeking a Customer Service Advisor to join a well‑established and supportive team based in Diss. This is a fantastic role for someone who thrives in a fast‑paced environment, enjoys helping customers through the claims process, and takes pride in delivering excellent service.
The team are typically the first point of contact for our clients, who may include referrers from insurance brokers, insurance companies, accident management companies, solicitors, and occasionally private individuals. The team is responsible for accepting new claims in the event of non‑fault or partially disputed road traffic accidents.
Duties:- Managing all aspects of new claims, from inception to hire provision, including initial correspondence with interested parties.
- Promoting company services to clients and associated parties.
- Communicating with clients, responsible parties, insurers, solicitors, and other relevant contacts.
- Using the case management system to follow up on outstanding matters such as witness reports and third‑party details.
- Arranging delivery of credit hire vehicles from our extensive fleet, ensuring the client receives a suitable vehicle delivered safely and conveniently.
- Providing flexibility and support to other teams as required to meet business needs.
- Providing general administrative support to the management team.
- Building effective working relationships with team members and referrers.
- Two professional and/or character references are required.
- A Criminal Records Bureau background check, including a credit check, may be required.
- All employees are expected to complete a three‑month probationary period.
Customer Service Advisor employer: KT & COE RECRUIT LTD
Contact Detail:
KT & COE RECRUIT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in customer service or related fields. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can confidently explain why you're the perfect fit for the Customer Service Advisor role. Highlight your passion for helping customers and your ability to thrive in fast-paced environments.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking event, drop a quick thank-you email to express your appreciation and reiterate your interest in the position. It shows you’re keen and professional.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and keeps everything in one place.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any experience you have in managing claims or working in fast-paced environments, as this will show us you're a great fit for the team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how you can contribute to our supportive team. Keep it friendly and professional!
Showcase Your Communication Skills: Since you'll be the first point of contact for clients, it's essential to demonstrate your communication skills. Use clear and concise language in your application, and don’t forget to mention any relevant experience in dealing with clients or stakeholders.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at KT & COE RECRUIT LTD
✨Know the Company Inside Out
Before your interview, take some time to research KT & Coe. Understand their services, values, and the role of a Customer Service Advisor within their team. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Scenarios
Think about the types of situations you might encounter as a Customer Service Advisor, especially regarding claims management. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. This will demonstrate your problem-solving skills and ability to thrive in a fast-paced environment.
✨Showcase Your Communication Skills
Since the role involves communicating with various stakeholders, practice articulating your thoughts clearly and confidently. You might be asked to role-play a scenario during the interview, so be ready to demonstrate how you would handle a call from a client or a referrer.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the team.
