At a Glance
- Tasks: Provide remote and on-site IT support to business clients and troubleshoot technical issues.
- Company: Growing IT services company supporting small and medium-sized businesses in London.
- Benefits: Competitive salary, supportive team environment, and exposure to real-world IT projects.
- Other info: Opportunity for career growth and learning across various technologies.
- Why this job: Join a dynamic team and enhance your skills while solving real tech challenges.
- Qualifications: Experience in IT support, strong knowledge of Windows and Microsoft 365.
The predicted salary is between 22600 - 30000 £ per year.
We are a growing IT services company providing managed IT support to small and medium-sized businesses across London. Our team supports a wide range of technologies including Microsoft 365, Windows environments, networking equipment, and business applications.
We are looking for a reliable and motivated IT Support Engineer who enjoys solving technical issues, supporting users, and occasionally visiting client sites when required. This role is ideal for someone who has experience in an MSP or multi-client environment and is comfortable handling both remote support and on-site technical work.
Key Responsibilities
- Provide remote and on-site IT support to business clients
- Troubleshoot Windows desktop and laptop issues
- Support Microsoft 365 environments (Outlook, Teams, SharePoint, OneDrive)
- Install and configure workstations, printers, and network devices
- Assist with new user setups and device deployments
- Troubleshoot basic networking issues (Wi-Fi, switches, routers)
- Support business applications and line-of-business software
- Maintain clear ticket documentation and updates
- Escalate complex issues to senior engineers when required
- Assist with client site visits for installations and support tasks
Required Skills & Experience
- Previous experience in IT support (MSP experience preferred)
- Strong knowledge of Windows 10 / Windows 11
- Experience supporting Microsoft 365 environments
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Experience with Active Directory and user administration
- Ability to troubleshoot desktop, laptop, and peripheral issues
- Strong communication and customer service skills
- Ability to work independently and follow instructions
Additional Preferred Skills
- Experience with RDS or Citrix environments
- Experience with Intune / device management
- Knowledge of backup solutions
- Exposure to network firewalls or VPN troubleshooting
Other Requirements
- Must be able to travel to client sites in London when required
- A valid UK driving licence and access to a car is preferred
- Right to work in the UK (no visa sponsorship available)
What We Offer
- Opportunity to work across a variety of technologies and client environments
- Supportive team environment with opportunities to learn
- Exposure to real-world IT infrastructure and projects
- Competitive salary based on experience
Important: Please Read Before Applying
This role is primarily focused on end-user support and client site visits. It involves troubleshooting desktops, Microsoft 365 issues, printers, and networking problems. It is not a senior infrastructure role, and complex server or architecture work is handled by senior engineers within the team. Candidates should be comfortable handling day-to-day technical support tasks and following established procedures.
Job Type: Full-time
Pay: £26,959.14-£30,000.00 per year
Ability to commute/relocate: Hammersmith: reliably commute or plan to relocate before starting work (preferred)
Application question(s): Do you currently have driver license and own a car?
Experience: Support: 1 year (preferred)
Work authorisation: United Kingdom (preferred)
Willingness to travel: 50% (preferred)
Work Location: In person
IT Support Engineer (Field & Remote Support) in Hammersmith employer: KSTEC
Join our dynamic IT services company in London, where we pride ourselves on fostering a supportive work culture that encourages continuous learning and professional growth. As an IT Support Engineer, you'll have the opportunity to work with a diverse range of technologies while providing essential support to small and medium-sized businesses, all within a collaborative team environment. Enjoy competitive salaries and the chance to engage with real-world IT projects, making your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (Field & Remote Support) in Hammersmith
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what KSTEC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges KSTEC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at KSTEC!
✨Direct Apply to KSTEC
Let's not forget to apply directly through the KSTEC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer (Field & Remote Support) in Hammersmith
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at KSTEC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at KSTEC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at KSTEC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
