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For Companies At a Glance
- Tasks: Provide remote and on-site IT support to business clients and troubleshoot technical issues.
- Company: Growing IT services company supporting small and medium-sized businesses in London.
- Benefits: Competitive salary, supportive team environment, and exposure to real-world IT projects.
- Why this job: Join a dynamic team and enhance your skills while solving real tech challenges.
- Qualifications: Experience in IT support, strong knowledge of Windows and Microsoft 365.
- Other info: Opportunity for career growth and learning across various technologies.
The predicted salary is between 22600 - 30000 £ per year.
We are a growing IT services company providing managed IT support to small and medium-sized businesses across London. Our team supports a wide range of technologies including Microsoft 365, Windows environments, networking equipment, and business applications.
We are looking for a reliable and motivated IT Support Engineer who enjoys solving technical issues, supporting users, and occasionally visiting client sites when required. This role is ideal for someone who has experience in an MSP or multi-client environment and is comfortable handling both remote support and on-site technical work.
Key Responsibilities
- Provide remote and on-site IT support to business clients
- Troubleshoot Windows desktop and laptop issues
- Support Microsoft 365 environments (Outlook, Teams, SharePoint, OneDrive)
- Install and configure workstations, printers, and network devices
- Assist with new user setups and device deployments
- Troubleshoot basic networking issues (Wi-Fi, switches, routers)
- Support business applications and line-of-business software
- Maintain clear ticket documentation and updates
- Escalate complex issues to senior engineers when required
- Assist with client site visits for installations and support tasks
Required Skills & Experience
- Previous experience in IT support (MSP experience preferred)
- Strong knowledge of Windows 10 / Windows 11
- Experience supporting Microsoft 365 environments
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Experience with Active Directory and user administration
- Ability to troubleshoot desktop, laptop, and peripheral issues
- Strong communication and customer service skills
- Ability to work independently and follow instructions
Additional Preferred Skills
- Experience with RDS or Citrix environments
- Experience with Intune / device management
- Knowledge of backup solutions
- Exposure to network firewalls or VPN troubleshooting
Other Requirements
- Must be able to travel to client sites in London when required
- A valid UK driving licence and access to a car is preferred
- Right to work in the UK (no visa sponsorship available)
What We Offer
- Opportunity to work across a variety of technologies and client environments
- Supportive team environment with opportunities to learn
- Exposure to real-world IT infrastructure and projects
- Competitive salary based on experience
Important: Please Read Before Applying
This role is primarily focused on end-user support and client site visits. It involves troubleshooting desktops, Microsoft 365 issues, printers, and networking problems. It is not a senior infrastructure role, and complex server or architecture work is handled by senior engineers within the team. Candidates should be comfortable handling day-to-day technical support tasks and following established procedures.
Job Type: Full-time
Pay: £26,959.14-£30,000.00 per year
Ability to commute/relocate: Hammersmith: reliably commute or plan to relocate before starting work (preferred)
Application question(s): Do you currently have driver license and own a car?
Experience: Support: 1 year (preferred)
Work authorisation: United Kingdom (preferred)
Willingness to travel: 50% (preferred)
Work Location: In person
IT Support Engineer (Field & Remote Support) in Hammersmith employer: KSTEC
Contact Detail:
KSTEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Field & Remote Support) in Hammersmith
✨Tip Number 1
Get your networking game on! Attend local tech meetups or industry events in London. It's a great way to meet potential employers and other IT pros who can give you the inside scoop on job openings.
✨Tip Number 2
Don’t underestimate the power of LinkedIn! Make sure your profile is up-to-date and reflects your skills in IT support. Connect with people in the industry and engage with their posts to get noticed.
✨Tip Number 3
Practice makes perfect! Brush up on your troubleshooting skills, especially with Windows and Microsoft 365. You might even want to set up a mock interview with a friend to run through common support scenarios.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives us a chance to see your enthusiasm for joining our team and working with a variety of technologies.
We think you need these skills to ace IT Support Engineer (Field & Remote Support) in Hammersmith
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially in MSP environments. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows, Microsoft 365, and networking!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your passion for solving technical issues and your experience with client support – we love hearing about your journey!
Show Off Your Communication Skills: Since this role involves a lot of user interaction, make sure to demonstrate your strong communication skills in your application. Whether it’s through your CV or cover letter, let us know how you handle customer service and support!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at KSTEC
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss how you've tackled technical issues in the past, especially in an MSP environment. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved desktop, laptop, or networking issues. Think about a time when you had to troubleshoot a tricky problem and what steps you took to fix it. This will demonstrate your problem-solving abilities and hands-on experience.
✨Communicate Clearly and Confidently
Since this role involves supporting users, strong communication skills are key. Practice explaining technical concepts in simple terms. During the interview, be clear and concise in your answers, and don’t hesitate to ask for clarification if you need it.
✨Be Ready for Client Scenarios
Since you'll occasionally visit client sites, think about how you would handle different client interactions. Prepare for questions about how you would approach on-site support and what steps you’d take to ensure client satisfaction. This shows you're not only technically savvy but also customer-focused.