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For Companies At a Glance
- Tasks: Lead security operations for festivals and events, ensuring safety and compliance.
- Company: Join KSS NW LTD, a leader in event and retail security.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Make a real impact on live events while developing your leadership skills.
- Qualifications: Experience in security operations and strong project management skills required.
- Other info: Exciting role with diverse responsibilities and a chance to work under pressure.
The predicted salary is between 36000 - 60000 £ per year.
The Operations Manager is responsible for the planning, coordination, and delivery of security operations across KSS NW LTD’s festivals, outdoor concerts, and retail client portfolio. The role includes end-to-end project management of selected festivals and events, leadership of day-to-day security operations, management of operational risk, and maintenance of strong client relationships across both event and retail sectors.
Key Responsibilities
- Festivals & Events Operations
- Project manage allocated festivals and outdoor concerts from planning through mobilisation, delivery, and debrief.
- Develop, review, and implement security operations plans, risk assessments, and crowd management strategies.
- Lead on-site security operations, including briefings, command structures, and incident response.
- Ensure compliance with licensing conditions, event safety requirements, and agreed security plans.
- Liaise with event organisers, production teams, local authorities, emergency services, and SAG partners.
- Manage staff deployment, performance, welfare, and conduct.
- Identify and manage operational risks across live event environments.
- Ensure adherence to company policies, client requirements, and industry best practice.
- Support investigations, reporting, and post-event reviews.
- Support delivery of KSS NW LTD’s retail security contracts.
- Act as an operational contact for selected retail clients.
- Conduct store visits, audits, and operational reviews.
- Support incident management, investigations, and client reporting.
- Lead, support, and develop supervisors, team leaders, and security officers.
- Ensure effective communication, briefings, and operational standards.
- Support recruitment, training, and staff development initiatives.
- Complete operational reports, event debriefs, and client updates.
- Support scheduling, resourcing, and operational planning.
- Provide feedback and recommendations to senior management.
Essential Experience & Skills
- Proven experience managing security operations at festivals, events, or large-scale public gatherings.
- Strong knowledge of crowd management, event risk, and security operations.
- Experience managing teams in live operational environments.
- Strong organisational and project management capability.
- Excellent communication and stakeholder management skills.
- Ability to operate calmly and decisively under pressure.
Desirable Experience
- Experience supporting retail security or loss prevention operations.
- Familiarity with SAG processes, licensing, and event safety frameworks.
- Experience managing multiple projects or contracts simultaneously.
Operations Manager – Festivals, Events & Retail Security in Bolton employer: KSS NW LTD
Contact Detail:
KSS NW LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager – Festivals, Events & Retail Security in Bolton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the events and security industry. Attend festivals, conferences, or local meet-ups to make those valuable connections that could lead to your next job.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in managing security operations and crowd management. Use real-life examples to demonstrate how you've handled challenges in past roles.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies like KSS NW LTD directly through our website. Express your interest in working with them and share how your skills align with their needs.
✨Tip Number 4
Prepare for interviews by researching the company and its recent events. Understand their security operations and be ready to discuss how you can contribute to their success. Confidence is key, so practice your pitch!
We think you need these skills to ace Operations Manager – Festivals, Events & Retail Security in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing security operations, especially at festivals and events. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Operations Manager role. Share specific examples of your project management experience and how you've successfully led teams in high-pressure environments.
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, make sure to highlight your excellent communication skills in your application. We love candidates who can demonstrate their ability to build strong relationships and manage client expectations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at KSS NW LTD
✨Know Your Events
Familiarise yourself with the festivals and events KSS NW LTD manages. Research their past operations, challenges faced, and how they overcame them. This will show your genuine interest and help you discuss relevant experiences.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Highlight your ability to manage staff deployment and performance, as well as how you’ve handled incidents or crises in the past.
✨Master Risk Management
Be ready to discuss your approach to identifying and managing operational risks. Think of specific instances where you implemented risk assessments or crowd management strategies that ensured safety and compliance.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since the role involves liaising with various stakeholders, showcase your excellent communication skills by preparing to discuss how you’ve maintained strong client relationships in previous roles.
