This is a full-time, on-site Helpdesk Operative role based in Glasgow. The Helpdesk Operative will respond to incoming calls, emails, and service requests, logging details accurately in the helpdesk system and allocating jobs to the appropriate teams or contractors. The role involves monitoring job progress, updating records, and communicating clearly with clients, colleagues, and suppliers to ensure timely resolution of issues. Daily tasks include maintaining service documentation, following agreed procedures and service-level targets, and escalating complex or urgent problems to senior staff when required. The Helpdesk Operative will also support reporting activities and contribute to continuous improvement of helpdesk processes.
Qualifications
- Strong customer service and communication skills, with the ability to handle high volumes of calls and emails in a professional manner.
- Good IT literacy, including confidence using helpdesk or ticketing systems, Microsoft Office applications, and basic data entry tools.
- Excellent organizational and time-management abilities, with attention to detail when logging, tracking, and updating service requests.
- Problem-solving skills and a proactive approach to resolving issues, including knowing when to extend to senior team members.
- Experience in a helpdesk, facilities management, property services, or similar environment is beneficial.
- Ability to work effectively in a fast-paced, team-oriented setting and build positive working relationships with internal and external stakeholders.
- Willingness to learn company systems and processes; relevant vocational qualifications or training in customer service or administration are an advantage.
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Helpdesk operative in Glasgow employer: KSD Support Services Ltd
KSD Support Services Ltd is an exceptional employer, offering a dynamic work environment in the heart of London where you can develop your skills as a Floor Layer. With comprehensive training programmes, clear career progression opportunities, and a supportive team culture, employees are empowered to excel in their roles while enjoying competitive benefits such as a fully equipped company van, fuel card, and generous annual leave. Join us to be part of a leading facilities management provider that values quality workmanship and client satisfaction.
