KSD Support Services Ltd in Glasgow is seeking a Helpdesk Operative for a full-time, on-site role. You will respond to incoming calls, emails, and service requests, log details in the helpdesk system, and allocate jobs to teams or contractors to ensure timely resolutions.
Daily tasks include maintaining service documentation, following procedures and SLAs, escalating complex issues to senior staff, supporting reporting, and driving continuous improvement of helpdesk processes.
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Glasgow Onsite Helpdesk Specialist employer: KSD Support Services Ltd
KSD Support Services Ltd is an exceptional employer, offering a dynamic work environment in the heart of London where you can develop your skills as a Floor Layer. With comprehensive training programmes, clear career progression opportunities, and a supportive team culture, employees are empowered to excel in their roles while enjoying competitive benefits such as a fully equipped company van, fuel card, and generous annual leave. Join us to be part of a leading facilities management provider that values quality workmanship and client satisfaction.
