Location : Knightsbridge (vinicity) on-site
Contract : full-time or independent contract
Are you an exceptional leader and team player in luxury hospitality or private estate management looking for your next career milestone? We are seeking a polished, discreet, and proactive senior operations lead with a butler background to join one of London's premier private households. Reporting directly to the Asset Manager and working alongside senior leadership, you will drive operational excellence, strategic oversight, and five-star service execution across the estate.
What You'll Do
• Support and Service: Partner with the Head of Service to support, mentor, and performance-manage a multidisciplinary household team, setting clear expectations, KPIs, and priorities.
• Property, Maintenance & Asset Care: Oversee estate inspections and preventative maintenance planning. Manage small capital improvement projects, escalate issues to the Property Manager, and safeguard household assets and inventories.
• Asset Management & Financial Support: Work closely with the Asset Manager on budgets, variance analysis, and operational reporting.
• Daily Operations: Maintain oversight across housekeeping, butler service, valet, food & beverage, childcare coordination, and external contractors to ensure seamless service delivery.
• Guest Experience & Events: Coordinate private events, family functions, and high-profile entertaining, delivering an exceptional five-star guest experience from start to finish.
• Stakeholder Liaison & Discretion: Act as a senior point of contact, anticipating visits and events while maintaining absolute confidentiality and professionalism.
• Acting Leadership: Step in as Acting Head of Service during periods of leave, absence, or increased operational demand. You will work closely with various teams and departments.
What We're Looking For
• Experience: 5–10+ years of experience in luxury private households, estates, or five-star hospitality.
• Operational Excellence: Proven experience in property care, maintenance planning, inventory management, and overseeing small capital improvement projects.
• Local Knowledge: Excellent knowledge of London, including premium restaurants, contractors, suppliers, and service providers.
• Technical & Service Expertise: Strong Food & Beverage background, with proficiency in Excel and PowerPoint for budgeting and operational reporting.
• Leadership and Team: Calm, solutions-focused, highly organised, and confident managing people in a demanding, high-performance environment. Lead by example and you consider yourself a team player as well across the wider organization.
• Flexibility: Willingness to work flexible hours to meet the needs of the household, with occasional international travel (Europe/Middle East). This role is full time, but with low periods and peak periods.
What We Offer
• Highly competitive salary, based on experience.
• Opportunity to lead operations within a prestigious private household.
• A professional, collaborative, and high-performing working environment.
• Performance-related bonus opportunities.
• Comprehensive benefits package.
If you have a passion for excellence, exceptional leadership skills, and a commitment to delivering world-class private service, we would love to hear from you.
Apply now or contact us confidentially for more information.
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Senior Household Operations Lead (with butler experience) in London employer: KSANSA
Join a prestigious private household in Knightsbridge, where you will be part of a professional and collaborative team dedicated to delivering five-star service. With a focus on operational excellence and employee growth, we offer a highly competitive salary, performance-related bonuses, and a comprehensive benefits package, all within a high-performing work environment that values discretion and leadership. This is an exceptional opportunity for those with a passion for luxury hospitality and a commitment to excellence.
