At a Glance
- Tasks: Lead a luxury household team, ensuring five-star service and operational excellence.
- Company: Join one of London's premier private households with a focus on high performance.
- Benefits: Competitive salary, performance bonuses, and comprehensive benefits package.
- Other info: Flexible hours with opportunities for international travel and career growth.
- Why this job: Make a real impact in luxury hospitality while leading a dedicated team.
- Qualifications: 5-10+ years in luxury households or five-star hospitality with strong leadership skills.
The predicted salary is between 60000 - 75000 £ per year.
Location : Knightsbridge (vinicity) on-site
Contract : full-time or independent contract
Are you an exceptional leader and team player in luxury hospitality or private estate management looking for your next career milestone? We are seeking a polished, discreet, and proactive senior operations lead with a butler background to join one of London's premier private households. Reporting directly to the Asset Manager and working alongside senior leadership, you will drive operational excellence, strategic oversight, and five-star service execution across the estate.
What You'll Do
• Support and Service: Partner with the Head of Service to support, mentor, and performance-manage a multidisciplinary household team, setting clear expectations, KPIs, and priorities.
• Property, Maintenance & Asset Care: Oversee estate inspections and preventative maintenance planning. Manage small capital improvement projects, escalate issues to the Property Manager, and safeguard household assets and inventories.
• Asset Management & Financial Support: Work closely with the Asset Manager on budgets, variance analysis, and operational reporting.
• Daily Operations: Maintain oversight across housekeeping, butler service, valet, food & beverage, childcare coordination, and external contractors to ensure seamless service delivery.
• Guest Experience & Events: Coordinate private events, family functions, and high-profile entertaining, delivering an exceptional five-star guest experience from start to finish.
• Stakeholder Liaison & Discretion: Act as a senior point of contact, anticipating visits and events while maintaining absolute confidentiality and professionalism.
• Acting Leadership: Step in as Acting Head of Service during periods of leave, absence, or increased operational demand. You will work closely with various teams and departments.
What We're Looking For
• Experience: 5–10+ years of experience in luxury private households, estates, or five-star hospitality.
• Operational Excellence: Proven experience in property care, maintenance planning, inventory management, and overseeing small capital improvement projects.
• Local Knowledge: Excellent knowledge of London, including premium restaurants, contractors, suppliers, and service providers.
• Technical & Service Expertise: Strong Food & Beverage background, with proficiency in Excel and PowerPoint for budgeting and operational reporting.
• Leadership and Team: Calm, solutions-focused, highly organised, and confident managing people in a demanding, high-performance environment. Lead by example and you consider yourself a team player as well across the wider organization.
• Flexibility: Willingness to work flexible hours to meet the needs of the household, with occasional international travel (Europe/Middle East). This role is full time, but with low periods and peak periods.
What We Offer
• Highly competitive salary, based on experience.
• Opportunity to lead operations within a prestigious private household.
• A professional, collaborative, and high-performing working environment.
• Performance-related bonus opportunities.
• Comprehensive benefits package.
If you have a passion for excellence, exceptional leadership skills, and a commitment to delivering world-class private service, we would love to hear from you.
Apply now or contact us confidentially for more information.
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Senior Household Operations Lead (with butler experience) in City of London employer: KSANSA
Join a prestigious private household in Knightsbridge, where you will be part of a professional and collaborative team dedicated to delivering five-star service. With a focus on operational excellence and employee growth, we offer a highly competitive salary, performance-related bonuses, and a comprehensive benefits package, all within a high-performing work environment that values discretion and leadership. This is an exceptional opportunity for those with a passion for luxury hospitality and a commitment to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Household Operations Lead (with butler experience) in City of London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like KSANSA. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to KSANSA
Don't be shy about reaching out to KSANSA directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Household Operations Lead (with butler experience) in City of London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about KSANSA and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at KSANSA
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
