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- Tasks: Be the first point of contact for Marines, providing support and guidance.
- Company: Join KSA Integration, a supportive and inclusive employer.
- Benefits: Enjoy hybrid work options, competitive pay, and comprehensive training.
- Why this job: Make a real difference in the lives of wounded warriors and their families.
- Qualifications: Must have a background check and be familiar with the Marine Corps.
- Other info: Flexible shifts with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
KSA Integration is currently hiring a Customer Care Representative (CCR) position for the following shift:
- 3RD Shift 12:00 AM - 8:30 AM Monday - Friday.
Hybrid work is available (2 days per week).
CCRs are the first contact for inbound calls, answer all incoming calls, conduct outreach calls, monitor social media, conduct interviews with Marines and/or family members, as well as assess the individual’s support needs. Based upon this assessment, the CCR will provide information and guidance toward applicable resources, benefits, and entitlements that will assist with the individual’s needs. The CCR will serve as a liaison between the Marine and the entity providing resource support to ensure positive contact is established and pertinent information is relayed to focus efforts and address the Marine’s needs. Equally important, the CCR shall fully capture the essence of the WII Marines’ concerns/issues and properly document the information in MCWIITS.
WWCC CCRs will typically work in shifts supporting 24-hour operations with manning dictated by anticipated incoming call volume and availability of target population for outreach. CCR schedules are broken into three shifts to maintain 24/7/365 operations. Initial training is for two weeks in the Wounded Warrior Call Center from 9:00 AM-5:30 PM. Upon completion of training, employees will be scheduled for shifts referenced above.
Requirements:
- Current Active Tier 3 (T3) or National Agency Check with Local Agency and Credit Checks (NACLC) Background Investigation.
- Familiarity with the organization and functions of the United States Marine Corps.
- Must be proficient in Microsoft Office 365.
KSA Integration is an equal opportunity employer.
Customer Care Representative Marine Corps Wounded Warrior Call Center in Stafford employer: KSA Integration, LLC
Contact Detail:
KSA Integration, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative Marine Corps Wounded Warrior Call Center in Stafford
✨Tip Number 1
Get to know the company and its mission! Research KSA Integration and the Marine Corps Wounded Warrior programme. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Customer Care Representative, you'll be the first point of contact. Role-play with a friend or family member to get comfortable with handling calls and addressing concerns effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend relevant events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at KSA Integration.
We think you need these skills to ace Customer Care Representative Marine Corps Wounded Warrior Call Center in Stafford
Some tips for your application 🫡
Show Your Passion for Helping Others: When you're writing your application, let us see your enthusiasm for supporting Marines and their families. Share any relevant experiences that highlight your commitment to customer care and how you can make a difference in their lives.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with the role of a Customer Care Representative at the Wounded Warrior Call Center.
Highlight Your Tech Skills: Since proficiency in Microsoft Office 365 is a requirement, don’t forget to mention your experience with these tools. We’re looking for candidates who can navigate technology smoothly while providing top-notch support.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, please apply through our website. This way, we can easily track your application and get back to you sooner!
How to prepare for a job interview at KSA Integration, LLC
✨Know Your Stuff
Familiarise yourself with the United States Marine Corps and its functions. Understanding their values and mission will help you connect better during the interview, showing that you're genuinely interested in the role.
✨Practice Active Listening
As a Customer Care Representative, you'll need to listen carefully to the concerns of Marines and their families. During the interview, demonstrate your active listening skills by summarising what the interviewer says and asking relevant questions.
✨Showcase Your Tech Skills
Since proficiency in Microsoft Office 365 is a requirement, be prepared to discuss your experience with these tools. Maybe even mention specific tasks you've accomplished using them to highlight your capabilities.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle various situations, such as dealing with distressed callers or managing multiple inquiries. Think of examples from your past experiences that showcase your problem-solving and communication skills.
