Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support caregivers and veterans with inquiries, appointments, and exceptional customer service.
- Company: Join a rapidly growing veteran-owned business known for its outstanding culture and employee benefits.
- Benefits: Enjoy medical, dental, vision coverage, flexible work, PTO, and professional development opportunities.
- Why this job: Make a real difference in the lives of veterans while developing your career in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Hybrid work model with excellent growth potential and a focus on work/life balance.
The predicted salary is between 36000 - 60000 £ per year.
KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through three core capabilities: (1) data analytics, (2) comprehensive veterans support, and (3) business process improvement. We are a rapidly growing government contractor that has built a reputation on focused customer service, on-time performance, and continuous improvement.
To demonstrate this, KSA was awarded the 2019 - 2023 Inc. Best Workplaces, a prestigious list of businesses recognized for value placed on company culture, standout worker benefits, and the prioritization of employee well-being. KSA also received a spot on both the 2020, 2021, 2022, and 2023 Best for Vets List by Military Times in addition to winning the 2021, 2022, and 2023 Department of Labor “Hire Vets” Platinum Medallion Award.
This Position is Contingent upon Award.
The Customer Service Representatives (CSRs) will provide frontline support to caregivers and veterans, handling inquiries, scheduling appointments, and ensuring exceptional customer service.
Benefits:- Medical, Dental, Vision (82% of employee’s premium paid by company, 25% towards dependents)
- HSA / FSA Medical Plans
- PTO
- Flexible Work Environment and Encourage Work/Life Balance
- 401K with Company Match
- Observes all federal holidays
- Professional Development/Tuition Reimbursement Program
- Annual Career Development Process
Location: Hybrid – Stafford, VA Office
Anticipated Start Date: March 2026
Position Responsibilities:
- Answer inbound calls and emails promptly and professionally.
- Verify eligibility using VA systems and schedule appointments.
- Provide general guidance and escalates complex issues as needed.
- Maintain accurate records and adhere to privacy/security protocols.
- High school diploma or equivalent; associate degree preferred.
- 2+ years of customer service or call center experience.
- Strong communication and problem-solving skills.
- Ability to pass Tier-1 background investigation.
- Experience working with veterans or in healthcare settings.
- Familiarity with HIPAA and data privacy standards.
- Multilingual skills are a plus.
KSA Integration is an equal opportunity employer.
CSR VA Caregiver - Legal and Financial in Stafford employer: KSA Integration, LLC
Contact Detail:
KSA Integration, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSR VA Caregiver - Legal and Financial in Stafford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with veterans or healthcare. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for helping veterans! In your conversations, highlight any relevant experiences or skills that demonstrate your commitment to exceptional customer service and support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace CSR VA Caregiver - Legal and Financial in Stafford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or working with veterans. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our mission at KSA Integration.
Showcase Your Communication Skills: Since this role involves a lot of interaction with caregivers and veterans, make sure your application reflects your strong communication skills. We love clear and concise writing!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It helps us keep track of applications and ensures you’re considered for the role!
How to prepare for a job interview at KSA Integration, LLC
✨Know Your Stuff
Before the interview, make sure you understand KSA Integration's mission and values. Familiarise yourself with their focus on veterans support and customer service. This will help you align your answers with what they’re looking for.
✨Showcase Your Experience
Highlight your previous customer service or call centre experience during the interview. Be ready to share specific examples of how you've handled inquiries or resolved issues, especially if they relate to veterans or healthcare settings.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you determine if it’s the right fit for you. Think about asking about their approach to employee well-being or professional development opportunities.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common customer service scenarios and how you would handle them. This will boost your confidence and help you articulate your problem-solving skills effectively.
