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- Tasks: Lead a team to deliver top-notch customer service and ensure quality standards.
- Company: Join a rapidly growing veteran-owned business with a strong focus on employee well-being.
- Benefits: Enjoy great health coverage, flexible work options, and professional development support.
- Why this job: Make a real difference in veterans' lives while developing your leadership skills.
- Qualifications: 5+ years in customer service, with supervisory experience preferred.
- Other info: Hybrid work environment with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through three core capabilities: (1) data analytics, (2) comprehensive veterans support, and (3) business process improvement. We are a rapidly growing government contractor that has built a reputation on focused customer service, on-time performance, and continuous improvement.
To demonstrate this, KSA was awarded the 2019 - 2023 Inc. Best Workplaces, a prestigious list of businesses recognized for value placed on company culture, standout worker benefits, and the prioritisation of employee well-being. KSA also received a spot on both the 2020, 2021, 2022, and 2023 Best for Vets List by Military Times in addition to winning the 2021, 2022, and 2023 Department of Labor “Hire Vets” Platinum Medallion Award.
This Position is Contingent upon Award.
The Customer Service Supervisor will lead a team of Customer Service Representatives, ensuring service quality, SLA compliance, and continuous improvement.
Benefits:- Medical, Dental, Vision (82% of employee’s premium paid by company, 25% towards dependents)
- HSA / FSA Medical Plans
- PTO
- Flexible Work Environment and Encourage Work/Life Balance
- 401K with Company Match
- Observes all federal holidays
- Professional Development/Tuition Reimbursement Program
- Annual Career Development Process
Location: Hybrid – Stafford, VA Office
Anticipated Start Date: March 2026
Position Responsibilities:
- Supervise daily operations of the customer service team.
- Monitor performance metrics and implement corrective actions.
- Provide coaching, training, and support to team members.
- Handle escalated issues and ensure compliance with policies.
- Maintain accurate records and adhere to privacy/security protocols.
- Bachelor’s degree or equivalent experience.
- 5+ years in customer service with 2+ years in a supervisory role.
- Experience managing call center operations.
- Ability to pass Tier-1 background investigation.
- Experience with government contracts or healthcare programs.
- Knowledge of HIPAA and accessibility compliance.
- Strong leadership and team-building skills.
KSA Integration is an equal opportunity employer.
CSR Supervisor - Caregiver Support Program in Stafford employer: KSA Integration, LLC
Contact Detail:
KSA Integration, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSR Supervisor - Caregiver Support Program in Stafford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at KSA Integration. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching KSA's values and recent achievements. We want to see how you align with our culture and commitment to continuous improvement. Show us you’re not just another candidate!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We love authenticity! Use examples from your experience that highlight your leadership skills and customer service expertise.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us you’re genuinely interested in the role and appreciate the opportunity.
We think you need these skills to ace CSR Supervisor - Caregiver Support Program in Stafford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the CSR Supervisor role. Highlight your supervisory experience and any relevant customer service achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting caregivers and how your background aligns with our mission at KSA Integration.
Showcase Your Leadership Skills: Since this role involves supervising a team, be sure to include examples of your leadership style and how you've successfully managed teams in the past. We love to see how you inspire others!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at KSA Integration, LLC
✨Know Your Stuff
Make sure you understand KSA Integration's core capabilities, especially in customer service and veterans support. Familiarise yourself with their values and recent achievements, like the Best Workplaces award. This shows you're genuinely interested and have done your homework.
✨Showcase Your Leadership Skills
As a CSR Supervisor, you'll need to demonstrate strong leadership. Prepare examples of how you've successfully led teams, handled escalated issues, and improved service quality in previous roles. Be ready to discuss specific metrics or outcomes that highlight your impact.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like managing performance metrics or coaching team members. Think through potential scenarios related to customer service and compliance, and outline your approach to resolving them effectively.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company culture. Inquire about their approach to professional development or how they measure success in the customer service team. This not only demonstrates your enthusiasm but also helps you gauge if it's the right fit for you.
