General Manager in Salcombe

General Manager TWISTED Marine (Salcombe Branch) General Manager of Salcombe Branch / Salcombe Marine Location: Salcombe, Devon Permanent Role Salary: Dependent on experience About us TWISTED Marine is proud to be at the forefront of British-built RIBs, with our high-performance Scorpion boats despatched from our facility in Lymington. Combining engineering expertise, quality craftsmanship and a passion for the marine industry, we are committed to delivering exceptional products and customer experiences. Our Salcombe operation, trading as Salcombe Marine, specialises in marine aftercare, servicing and engineering for customers across the South Coast. As a main agent for Volvo Penta, Yanmar and Honda Marine, the business provides expert marine engine servicing and repairs, parts support and a range of additional boat services. The General Manager will be responsible for overseeing this side of the business, ensuring excellent service delivery, strong operational performance and continued growth. The Role We are looking for an experienced, commercially minded General Manager to lead our Salcombe Marine operation and support the next stage of its development. This is an opportunity to take ownership of a specialist marine services business, overseeing a close-knit team of approximately five to six marine engineers and a Parts Manager. You will be responsible for the day-to-day running of the operation, ensuring excellent service delivery, strong financial performance and high standards of engineering and customer care. Working within the wider TWISTED Marine business, you will combine practical operational leadership with commercial awareness and a proactive approach to business development. We are looking for someone who can build on the business’s existing reputation, develop customer relationships and help grow our presence across the local area. Key responsibilities Operational leadership * Take overall responsibility for the day-to-day running and performance of the Salcombe Marine business. * Lead, support and develop the marine engineering team and Parts Manager, creating a positive, accountable and customer-focused working environment. * Oversee the planning and coordination of servicing, repairs and engineering work to ensure jobs are completed safely, efficiently and to a high standard. * Maintain strong standards of quality, health and safety, workshop organisation and customer service. * Identify opportunities to improve processes, productivity and the overall efficiency of the operation. * Produce and review regular management reports, using data to identify trends, manage performance and inform decisions. * Manage resources effectively, balancing customer requirements, team capacity and commercial priorities. * Work with the wider Group to support business planning, reporting and the delivery of strategic objectives. Customer and business development * Build and maintain strong relationships with customers, suppliers and key manufacturer partners. * Help maintain the business’s reputation for reliable, high-quality marine engineering and aftercare. * Identify opportunities to grow revenue, develop existing services and expand the business’s footprint across the local area. * Support the development of service offerings and customer relationships in line with local demand and wider Group objectives. * Resolve customer concerns and operational challenges promptly and professionally. The Candidate We are looking for a determined, organised and commercially aware individual who combines sound management skills with a genuine interest in marine engineering. You may already be a General Manager, Service Manager, Workshop Manager or Operations Manager within the marine sector, or an experienced marine engineer ready to take the next step into business leadership. Essential requirements * Eligibility to work in the UK; no sponsorship will be offered. * Experience in a management or supervisory role, ideally within marine engineering, boat servicing, technical aftercare or a related engineering environment. * Engineering experience, ideally involving marine engines or wider marine activities, with a good understanding of the boating industry. * Strong commercial awareness, with experience of management accounts, financial reporting, budgets and monitoring KPIs. * Excellent organisational skills, with the ability to manage workloads, prioritise resources and coordinate a busy service operation. * Experience of leading, motivating and developing a team. * A customer-service-driven approach, with strong communication skills and a commitment to delivering an excellent customer experience. * A proactive and ambitious mindset, with the drive to improve business performance and identify opportunities for growth. * A full, valid driving licence. * The ability to tow boats or trailers. * RYA Powerboat Level 1 and Level 2 qualifications. * Experience working with marine engine manufacturers such as Volvo Penta, Yanmar or Honda Marine. * Experience of growing a small or specialist engineering or service business. Why join TWISTED Marine? This is an opportunity to take a leading role in a specialist marine services business with an established customer base and the backing of the wider TWISTED Marine Group. You will have the scope to make a genuine impact on business performance, develop a dedicated team and help shape the future growth of the Salcombe operation. For the right person, it offers the opportunity to combine engineering knowledge, commercial responsibility and business leadership in a fantastic South Coast location. Interested? If you have the technical understanding, leadership skills and commercial drive to take this business forward, we would love to hear from you. Location: Salcombe, Devon Position: Permanent, full-time Salary: Competitive, dependent on experience Applicants must be eligible to work in the UK. We are unable to offer visa sponsorship. No agencies, please