Senior Account Manager in Norwich

At krow, we’re passionate about creating work that works. As a full-service creative agency and part of The MISSION Group, we pride ourselves on developing bold, insight-driven campaigns that deliver real results.

We have a fantastic opportunity for a motivated, confident and multi-skilled Senior Account Manager to join our Client Service team and help drive forward some of our key accounts. You’ll be working with a diverse client set across pet care, fast food, and financial services, on projects spanning everything from brand and comms planning, brand and creative platform development, campaign creative and activation, social media content production, CRM, customer experience, performance marketing…and much more!

You’ll be leading creative conversations and applying integrated thinking which aligns to our agency capabilities. A champion of cross-functional collaboration and proactive knowledge-sharing, you’ll connect all the dots to deliver the best solutions for our clients. You’ll be rigorous in your project planning and management, always managing client expectations and over-delivering when possible. You’ll support your Senior Account Directors and Client Service Director from a commercial perspective by managing project costs and budgets, accurate monthly project forecasting, and spotting growth opportunities while keeping laser focused on excellent project delivery.

Responsibilities:

• Act as the primary day-to-day client lead, building strong and trusted partnerships
• Lead live projects and oversee integrated campaign delivery across channels
• Translate client briefs into clear internal direction, ensuring alignment across strategy, creative, media and production
• Manage project timelines, scopes, budgets and forecasts with rigour and accountability
• Ensure all deliverables meet agreed quality, timing and financial standards
• Identify opportunities to grow accounts and strengthen long-term partnerships
• Lead client meetings, presentations and quarterly reviews
• Support Senior Account Directors in shaping long-term strategic direction
• Oversee governance, compliance and risk management across accounts
• Mentor and support junior team members to build capability and confidence
• Champion innovation and continuous improvement within client programmes

You’ll be part of a creative team that genuinely cares about the work and about each other. We back ideas that make an impact, and we give our people the space and support to grow. If you want to push boundaries, raise standards and make great things happen, you’ll fit right in.

What We Offer

We’re big believers in doing great work and living a great life. That’s why we’ve put together a benefits package that supports your health, happiness and hustle, inside and outside of work.

• 25 days’ holiday, increasing to 29 after two years’ service, plus Bank Holidays
• Company pension scheme, with enhanced Employer contributions after 1 years’ service
• Medical Cash Plan – including employee assist programme, contributions to dental, optical, physio etc.
• Employee Discount Scheme – an online platform for all staff offering a variety of discounts at various shopping outlets, gyms etc
• Electric Car Purchase Scheme, via Salary Sacrifice
• Outstanding training and progression, including access to LinkedIn Learning and The Mission Group Learning Management System
• Regular staff social events
• Company Christmas closure
• Long service awards
• Mission Share Scheme.

Inclusion Matters

At krow we believe the best ideas come from diverse perspectives and that culture only thrives when everyone has the space to show up as themselves. We’re committed to building an environment that’s welcoming, respectful and genuinely inclusive for all. We’re proud to be a Disability Confident Committed (Level 1) Employer. That means we’ve pledged to make our recruitment process accessible and inclusive, promote our roles widely, and offer interviews to disabled applicants who meet the minimum criteria. We also anticipate and provide reasonable adjustments where needed because supporting every candidate matters. If you need any adjustments to take part in the process, just let us know. We are here to help.

You’ll also be part of MISSION — a collective of Agencies dedicated to helping clients thrive. The MISSION Groups vision? To be the preferred creative partner for real business growth by delivering Work That Counts™.