At a Glance
- Tasks: Manage social communities, create engaging content, and monitor audience interactions.
- Company: Join krow, a vibrant agency in London with a hybrid work culture.
- Benefits: Enjoy a full-time role with opportunities for creativity and collaboration.
- Other info: Dynamic environment with hands-on content creation and community engagement.
- Why this job: Be at the forefront of social media trends and connect with diverse audiences.
- Qualifications: Strong writing skills and a passion for social media culture.
The predicted salary is between 30000 - 40000 £ per year.
Location: London - Hybrid (Tues, Wed & Thurs in office)
Company: krow
Type: Full-time, Permanent
The Role
We’re looking for a social-native Social Content & Community Executive to help manage day-to-day community across our clients’ social channels, while also supporting the creation of social-first content. This is a hybrid role for someone who is naturally online, writes well, understands how people behave on social, and is comfortable getting involved in content production. You’ll help monitor comments and DMs, keep communities safe and on-brand, spot emerging conversations, surface UGC and creator opportunities, and feed useful audience insight back into the wider social team.
You’ll also play a hands-on role in content creation and shoot support. That could include helping with content shoots, street-style vox pops, approaching members of the public, getting release forms signed, capturing behind-the-scenes content, supporting other creators on shoots, and appearing on camera for skits, explainers, vox pops and reactive social formats.
This is a role for someone who sits naturally between community, culture and content: close enough to the comments to understand what audiences care about, and confident enough to help turn that into content that feels native to the feed.
What You’ll Do
- Community management & moderation:
- Monitor comments, DMs, mentions and conversations across client social channels.
- Respond to audiences in line with agreed brand tone of voice and escalation processes.
- Moderate conversations to help keep communities safe, respectful and on-brand.
- Escalate complaints, sensitive topics or potential issues clearly and quickly.
- Support proactive engagement across relevant posts, creators, communities and conversations.
- Identify recurring questions, audience behaviours, sentiment shifts and content opportunities.
- Surface brilliant UGC, creator moments, comments and community-led ideas that could be built into content.
- Feed useful community insight back into social, strategy, creative.
StudySmarter Expert Advice🤫
We think this is how you could land Social Content, Community Executive in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at krow group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from krow group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like krow group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at krow group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Social Content, Community Executive in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to krow group:Before hitting send, make sure to tailor your application specifically to krow group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at krow group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
