At a Glance
- Tasks: Manage social communities, create engaging content, and monitor audience interactions.
- Company: Join krow, a vibrant agency in London with a hybrid work culture.
- Benefits: Enjoy a full-time role with opportunities for creativity and community engagement.
- Other info: Dynamic role with hands-on content creation and community management.
- Why this job: Be at the forefront of social media trends and connect with diverse audiences.
- Qualifications: Strong writing skills and a passion for social media culture.
The predicted salary is between 30000 - 40000 £ per year.
Location: London - Hybrid (Tues, Wed & Thurs in office)
Company: krow
Type: Full-time, Permanent
The Role
We’re looking for a social-native Social Content & Community Executive to help manage day-to-day community across our clients’ social channels, while also supporting the creation of social-first content. This is a hybrid role for someone who is naturally online, writes well, understands how people behave on social, and is comfortable getting involved in content production. You’ll help monitor comments and DMs, keep communities safe and on-brand, spot emerging conversations, surface UGC and creator opportunities, and feed useful audience insight back into the wider social team.
You’ll also play a hands-on role in content creation and shoot support. That could include helping with content shoots, street-style vox pops, approaching members of the public, getting release forms signed, capturing behind-the-scenes content, supporting other creators on shoots, and appearing on camera for skits, explainers, vox pops and reactive social formats.
This is a role for someone who sits naturally between community, culture and content: close enough to the comments to understand what audiences care about, and confident enough to help turn that into content that feels native to the feed.
What You’ll Do
- Community management & moderation:
- Monitor comments, DMs, mentions and conversations across client social channels.
- Respond to audiences in line with agreed brand tone of voice and escalation processes.
- Moderate conversations to help keep communities safe, respectful and on-brand.
- Escalate complaints, sensitive topics or potential issues clearly and quickly.
- Support proactive engagement across relevant posts, creators, communities and conversations.
- Identify recurring questions, audience behaviours, sentiment shifts and content opportunities.
- Surface brilliant UGC, creator moments, comments and community-led ideas that could be built into content.
- Feed useful community insight back into social, strategy, creative.
Social Content & Community Executive in London employer: krow group
At krow, we pride ourselves on fostering a vibrant and inclusive work culture that thrives on creativity and collaboration. As a Social Content & Community Executive in London, you'll enjoy the benefits of a hybrid working model, allowing for flexibility while being part of a dynamic team that values your input and encourages professional growth through hands-on experience in content creation and community engagement. Join us to be at the forefront of social media innovation, where your passion for community and culture can truly make an impact.
StudySmarter Expert Advice🤫
We think this is how you could land Social Content & Community Executive in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for krow group and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like krow group are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with krow group on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at krow group. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Social Content & Community Executive in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit krow group. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of krow group:Show us that you’ve done your homework! In your application, briefly mention what you admire about krow group’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at krow group
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at krow group will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At krow group, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
