Account Manager

We’re looking for an experienced Account Manager with a proactive, can-do attitude to join the team working across two of our most exciting accounts – Post Office and AION Auto UK. If you’re looking to develop your career within an established, full-service creative agency and play a central role in delivering impactful, integrated campaigns, this could be the opportunity for you.

Working within a highly talented and collaborative team, you’ll play a pivotal role coordinating and delivering client projects. You’ll ensure agency outputs meet expectations, maintain strong day-to-day client relationships, and drive clarity and momentum across all workstreams. As the operational heartbeat of the account, you’ll balance organisation, commercial awareness and creative ambition while supporting and mentoring junior team members. This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys building strong partnerships both internally and externally. The role is hybrid with a London office base (minimum 3 days/week), but we’re open to discussing individual flexibility needs.

About krow: krow is a full-service creative agency and part of The MISSION Group Plc. We create ideas that drive immediate and lasting impact, combining brand strategy, creativity and performance to help ambitious organisations grow. We deliver integrated campaigns across brand, advertising, digital, social, CRM and customer engagement for clients ranging from big established retailers to challenger brands and charities – giving our team the opportunity to create work that delivers commercial growth while making big positive impacts. We pride ourselves on a diverse, open and sleeves-rolled-up culture where everyone has a voice.

About the Accounts:

• Post Office: Post Office is krow’s largest and most high-profile account, placing us at the centre of one of the UK’s most recognised and trusted brands. As lead creative agency, we drive the brand’s strategy, creative vision and end-to-end production across owned and paid channels including advertising, social, digital, in-branch, customer experience, web and email communications. It’s a broad, fast-moving remit with real scale, impact and visibility.
• AION Auto UK: AION Auto UK represents one of the agency’s most exciting new wins – a major automotive brand with ambitious growth plans for 2026. As lead agency across strategy, creative, digital, CRM and social, we’re shaping the brand from the ground up – defining its positioning, leading launch strategy and delivering integrated multi-channel activation. This is a rare opportunity to help shape a challenger brand from day one in a competitive category.

Key responsibilities:

• Build and maintain strong client and internal relationships
• Manage client briefs from initial scoping through to final delivery
• Oversee timelines, budgets and production processes to ensure work is delivered on time and on budget
• Proactively forward plan resource to support smooth account delivery
• Lead key documentation and ensure clear team communication
• Contribute to strategic thinking and creative development
• Develop a strong understanding of your client’s business, including performance, competitors and markets
• Identify opportunities to add value beyond business-as-usual activity
• Effectively manage upwards, keeping senior stakeholders informed and escalating where appropriate
• Support and mentor junior team members
• Maintain brand consistency and quality across all outputs
• Manage finance processes, approvals and third-party costs

Skills and experience:

• Experience working within a marketing agency or managing communications campaigns client side
• Confident communicator with excellent written and verbal communication skills
• Highly organised with exceptional attention to detail
• Strong interpersonal skills, with the ability to mentor and inspire junior team members
• Proactive, solution-focused mindset
• Understanding of omni-channel marketing including broadcast and digital/social delivery
• Proficient in Microsoft Office
• Commitment to ongoing learning and development

You’ll be part of a creative team that genuinely cares about the work and about each other. We back ideas that make an impact, and we give our people the space and support to grow. If you want to push boundaries, raise standards and make great things happen, you’ll fit right in.

What We Offer:

• 25 days’ holiday, increasing to 29 after two years’ service, plus Bank Holidays
• Company pension scheme, with enhanced Employer contributions after 1 year’s service
• Medical Cash Plan – including employee assist programme, contributions to dental, optical, physio etc.
• Employee Discount Scheme – an online platform for all staff offering a variety of discounts at various shopping outlets, gyms etc.
• Electric Car Purchase Scheme, via Salary Sacrifice
• Outstanding training and progression, including access to LinkedIn Learning and The Mission Group Learning Management System
• Regular staff social events
• Company Christmas closure
• Long service awards
• Mission Share Scheme

Inclusion Matters:

At krow we believe the best ideas come from diverse perspectives and that culture only thrives when everyone has the space to show up as themselves. We're committed to building an environment that’s welcoming, respectful and genuinely inclusive for all. We’re proud to be a Disability Confident Committed (Level 1) Employer. That means we’ve pledged to make our recruitment process accessible and inclusive, promote our roles widely, and offer interviews to disabled applicants who meet the minimum criteria. We also anticipate and provide reasonable adjustments where needed because supporting every candidate matters. If you need any adjustments to take part in the process, just let us know. We are here to help.