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- Tasks: Provide top-notch customer support through live chat, email, and phone.
- Company: Modern banking company in Manchester with a startup vibe.
- Benefits: Generous benefits and opportunities for personal growth.
- Why this job: Join a team that values customer delight and proactive problem-solving.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy a dynamic work environment focused on fair treatment.
The predicted salary is between 28800 - 48000 £ per year.
A modern banking company in Manchester seeks a Customer Support Specialist to ensure high-quality service and address customer concerns.
Responsibilities include support via live chat, email, and phone, with a focus on fair treatment and proactive problem-solving.
Ideal candidates enjoy a startup environment and possess strong communication skills.
This role offers generous benefits and the opportunity for personal growth.
Hybrid Banking Support Specialist - Drive Customer Delight in Manchester employer: Kroo
Contact Detail:
Kroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Banking Support Specialist - Drive Customer Delight in Manchester
✨Tip Number 1
Get to know the company culture! Research their values and mission, and think about how your own experiences align with them. This will help you connect better during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer support, make sure you can articulate your thoughts clearly and confidently. Try mock interviews with friends or use online resources to refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've tackled challenges head-on. Be ready to share these stories during your interview to demonstrate your proactive attitude.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so don’t hesitate. Tailor your application to highlight your relevant skills and experiences that match the job description, and let’s get you on board!
We think you need these skills to ace Hybrid Banking Support Specialist - Drive Customer Delight in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Support: When writing your application, let us know why you’re excited about helping customers. Share any experiences where you’ve gone above and beyond to solve a problem or make someone’s day better. We love seeing that passion!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that match the job description. We want to see how your background aligns with our focus on proactive problem-solving and customer delight.
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and keep your sentences short. We appreciate when candidates can communicate effectively, just like we do with our customers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Kroo
✨Know the Company Inside Out
Before your interview, take some time to research the modern banking company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member, focusing on how you would handle customer concerns and provide support through various channels like live chat and email.
✨Prepare for Problem-Solving Scenarios
Think of examples from your past experiences where you successfully resolved customer issues. Be ready to discuss these scenarios during the interview, highlighting your proactive approach and ability to ensure fair treatment for customers.
✨Show Enthusiasm for the Startup Environment
This role is in a startup environment, so express your excitement about working in such a dynamic setting. Share any relevant experiences that demonstrate your adaptability and willingness to contribute to a growing team.
