Kroo Bank is seeking a Head of Customer and Lending Operations to lead strategic and operational delivery across customer service and lending. You will set service standards, optimize processes and ensure teams deliver strong customer outcomes throughout onboarding, origination, servicing and collections.
You will manage multi-channel operations, build a high-performing leadership team and collaborate with Product, Technology and Risk to drive growth and responsible banking.
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Customer & Lending Operations Lead in Manchester employer: Kroo
Kroo is an exceptional employer that prioritises the well-being and growth of its employees while fostering a vibrant and inclusive work culture. With generous benefits such as 25 days of annual leave, mental health support, and opportunities for community engagement, Kroo empowers its team members to thrive both personally and professionally. Located in the heart of Central Manchester, our modern office environment complements a flexible hybrid working policy, making it an ideal place for those looking to make a meaningful impact in the fintech industry.
