At a Glance
- Tasks: Support daily operations and learn how modern banking systems work.
- Company: Join Kroo Bank, a fast-growing bank focused on innovation and collaboration.
- Benefits: Gain hands-on experience, competitive salary, and opportunities for growth.
- Other info: Collaborative environment with clear progression paths and exposure to modern tools.
- Why this job: Make a real impact on banking services used by thousands of customers.
- Qualifications: Strong interest in technology and good organisational skills required.
The predicted salary is between 28000 - 35000 £ per year.
At Kroo Bank, we’re building the future of banking with modern technology and a culture that values innovation, collaboration, and impact. Unlike traditional banks or outsourcing firms, our engineers shape real products used by thousands of customers every day in the UK.
Why join us?
- Be part of the team that keeps the bank running. As part of Technical Operations, you’ll sit at the centre of everything — from incidents and changes to resilience, automation, and supplier operations — giving you a unique, end-to-end view of how a modern bank operates.
- Build real experience fast. You won’t be siloed into one area — you’ll gain hands‑on exposure across incident management, change processes, operational resilience, business continuity, and automation, developing a well‑rounded operational skillset from day one.
- Have real impact early. Your work will directly support the stability and performance of services used by thousands of customers across the UK — this isn’t a back‑office role, it’s critical to how the bank operates every day.
- Learn modern operational tooling. Work with tools like Slack, Jira, Google Workspace, and automation platforms such as Make, helping you build practical, in‑demand technical and operational skills.
- Develop into a specialist or leader. Whether you want to grow into a senior operational role, specialise in areas like resilience or automation, or move into broader technology or product roles, this role provides a strong foundation and clear progression path.
- Work in a highly collaborative environment. You’ll work closely with engineers, product teams, customer operations, and suppliers, building strong relationships and learning how different parts of the business come together.
- Be part of a modern, fast‑growing bank. Kroo is scaling quickly, which means opportunities to take ownership, improve processes, and shape how operations evolve as we grow.
What will you do?
- Support the day-to-day operation of Kroo’s technology and operational processes, learning how systems, services, and teams interact to deliver banking services.
- Assist with incident management activities, including documenting incidents, tracking actions, and supporting reporting.
- Support change management processes, including administration and coordination of changes.
- Help maintain operational documentation, CMDB records, and service information.
- Assist in operational resilience activities, including mapping updates, documentation, and evidence collection.
- Support business continuity planning (BCP) documentation and contact management.
- Assist with supplier and third‑party processes, including documentation and due diligence tracking.
- Support the preparation of operational reports and data collection.
- Learn and contribute to automation and process improvement initiatives, supporting documentation and simple tasks.
- Work with internal teams to support coordination and operational delivery activities.
- Follow defined processes and elevate issues appropriately.
Requirements
- Strong interest in technology, operations, or financial services
- Good organisational skills and attention to detail
- Ability to follow structured processes and documentation
- Basic understanding of data (e.g. spreadsheets, reporting)
- Good communication skills and willingness to learn
- Ability to work collaboratively in a remote team
Desirable
- Exposure to tools such as Google Workspace, Jira, Slack or similar
- Interest in automation tools (e.g. Make / low-code platforms)
- Understanding of banking or fintech environments
- Curiosity about how systems, incidents, and operations work together
Graduate Technical Operations Analyst in London employer: Kroo Ltd
At Kroo Bank, we pride ourselves on being an innovative employer that fosters a collaborative and dynamic work culture. As a Graduate Technical Operations Analyst, you'll gain invaluable hands-on experience across various operational areas, with opportunities for rapid personal and professional growth in a fast-paced environment. Our commitment to employee development, coupled with the chance to make a real impact on banking services used by thousands, makes Kroo an exceptional place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Technical Operations Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Kroo Bank on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in Technical Operations. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding the tools and processes mentioned in the job description. Familiarise yourself with Slack, Jira, and automation platforms like Make. Showing that you know your stuff will impress the hiring team!
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios where you might need to manage incidents or support operational resilience. Being able to demonstrate your thought process during the interview can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Kroo team. Let’s get you that job!
We think you need these skills to ace Graduate Technical Operations Analyst in London
Some tips for your application 🫡
Show Your Passion for Tech:Let us know why you're excited about technology and operations! Share any relevant experiences or projects that highlight your interest in the field. This will help us see your enthusiasm and fit for the role.
Be Organised and Detail-Oriented:We love candidates who pay attention to detail. Make sure your application is well-structured, free of typos, and clearly outlines your skills and experiences. A tidy application reflects your organisational skills!
Highlight Your Collaborative Spirit:Since we work closely with various teams, it’s important to showcase your ability to collaborate. Mention any group projects or teamwork experiences that demonstrate your communication skills and willingness to learn from others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get a feel for our culture right from the start!
How to prepare for a job interview at Kroo Ltd
✨Know Your Tech Tools
Familiarise yourself with the tools mentioned in the job description, like Google Workspace, Jira, and Slack. Being able to discuss how you've used these tools in past experiences or projects will show your readiness for the role.
✨Show Your Curiosity
Demonstrate your interest in how technology and operations work together. Prepare questions about Kroo Bank's operational processes and how they handle incidents or changes. This shows you're not just looking for a job, but are genuinely interested in their operations.
✨Highlight Your Organisational Skills
Since the role requires good organisational skills and attention to detail, be ready to share examples from your past where you successfully managed tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Collaboration
Kroo Bank values collaboration, so be prepared to discuss your experience working in teams. Share specific instances where you contributed to a team project or helped resolve conflicts, showcasing your ability to work well with others.
