At a Glance
- Tasks: Support incident management and change processes while gaining hands-on experience in a modern bank.
- Company: Join Kroo Bank, a fast-growing bank focused on innovation and collaboration.
- Benefits: Competitive salary, professional development, and opportunities for career progression.
- Other info: Dynamic environment with strong growth potential and collaborative culture.
- Why this job: Make a real impact on banking services used by thousands of customers every day.
- Qualifications: Experience in operational support and familiarity with tools like Jira and Slack.
The predicted salary is between 30000 - 40000 £ per year.
At Kroo Bank, we’re building the future of banking with modern technology and a culture that values innovation, collaboration, and impact. Unlike traditional banks or outsourcing firms, our engineers shape real products used by thousands of customers every day in the UK. Be part of the team that keeps the bank running.
As part of Technical Operations, you’ll sit at the centre of everything — from incidents and changes to resilience, automation, and supplier operations — giving you a unique, end-to-end view of how a modern bank operates. Build real experience fast. You won’t be siloed into one area — you’ll gain hands‑on exposure across incident management, change processes, operational resilience, business continuity, and automation, developing a well‑rounded operational skillset from day one.
Have real impact early. Your work will directly support the stability and performance of services used by thousands of customers across the UK — this isn’t a back‑office role, it’s critical to how the bank operates every day.
Learn modern operational tooling. Work with tools like Slack, Jira, Google Workspace, and automation platforms such as Make, helping you build practical, in‑demand technical and operational skills.
Develop into a specialist or leader. Whether you want to grow into a senior operational role, specialise in areas like resilience or automation, or move into broader technology or product roles, this role provides a strong foundation and clear progression path.
Work in a highly collaborative environment. You’ll work closely with engineers, product teams, customer operations, and suppliers, building strong relationships and learning how different parts of the business come together.
Be part of a modern, fast‑growing bank. Kroo is scaling quickly, which means opportunities to take ownership, improve processes, and shape how operations evolve as we grow.
Responsibilities- Maintain and support incident management processes, including documentation, tracking actions, producing reports, and supporting incident reviews.
- Support and perform change management administration, including assisting with risk scoring and change scheduling.
- Maintain operational documentation, CMDB records, and service information, ensuring accuracy and consistency.
- Support operational resilience activities, including maintaining mapping documentation, vulnerability logs, and resilience reporting.
- Maintain and update business continuity plans, and support testing activities.
- Track supplier management activities, including due diligence, reviews, and contract renewals.
- Produce recurring operational reports and support data‑driven insights.
- Build small automations and contribute to improving manual processes and workflows.
- Coordinate with internal teams and suppliers to support operational delivery.
- Make routine operational decisions within defined processes and elevate where required.
- Manage personal workload effectively and contribute to team objectives.
- Experience in an operational, technical support, or service environment.
- Understanding of incident and change management processes.
- Experience working with tools such as Jira, Slack, Google Workspace or similar.
- Ability to manage tasks independently and prioritise workload.
- Strong attention to detail and documentation skills.
- Good communication skills and ability to work cross‑functionally.
- Experience in an operational, technical support, or service environment.
- Understanding of incident and change management processes.
- Experience working with tools such as Jira, Slack, Google Workspace or similar.
- Ability to manage tasks independently and prioritise workload.
- Strong attention to detail and documentation skills.
- Good communication skills and ability to work cross‑functionally.
Junior Technical Operations Analyst employer: Kroo Ltd
At Kroo Bank, we pride ourselves on fostering a dynamic work culture that champions innovation and collaboration. As a Junior Technical Operations Analyst, you'll not only gain invaluable hands-on experience across various operational areas but also have the opportunity to shape the future of banking in a fast-growing environment. With a clear path for career progression and the chance to work with cutting-edge tools, you'll be part of a team that makes a real impact on the services used by thousands of customers every day.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Technical Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Kroo Bank on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in Technical Operations. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of incident and change management processes. Be ready to discuss how you’ve handled similar situations in the past, even if it’s from a different context. Show us you’re keen and knowledgeable!
✨Tip Number 3
Don’t just focus on your technical skills; highlight your ability to work collaboratively. Share examples of how you’ve successfully worked with teams in the past. We love seeing candidates who can communicate well and build strong relationships!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Kroo team. Let’s get you started on this exciting journey!
We think you need these skills to ace Junior Technical Operations Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Junior Technical Operations Analyst role. Highlight any relevant experience with incident management, change processes, or tools like Jira and Slack. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about working at Kroo Bank and how your background aligns with our mission. Be genuine and let your personality come through — we love seeing passion!
Show Off Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. Double-check your documents before submitting them. It shows us that you care about quality and accuracy, which is super important in our operations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Kroo Bank!
How to prepare for a job interview at Kroo Ltd
✨Know Your Tools
Familiarise yourself with the tools mentioned in the job description, like Jira and Slack. Be ready to discuss how you've used similar tools in past experiences or how you would approach learning them quickly.
✨Understand Incident Management
Brush up on incident and change management processes. Prepare to explain how you would handle a hypothetical incident, showcasing your problem-solving skills and attention to detail.
✨Show Your Collaborative Spirit
Since this role involves working closely with various teams, think of examples where you've successfully collaborated in the past. Highlight your communication skills and how you can contribute to a team environment.
✨Demonstrate Your Passion for Learning
Kroo Bank values innovation and growth, so express your eagerness to learn and develop new skills. Share any relevant experiences where you've taken the initiative to improve processes or learn new technologies.
