Fraud Team Leader

What We’re All About at Kroo

We’re on a mission to build the world’s greatest social bank. We believe that banking needs to change for the better. When money is used correctly, it can transform our daily lives and positively impact the planet.

We’re seeking a resourceful and enthusiastic Financial Crime Team Lead. This role\’s primary responsibility will be to lead a First Line FinCrime Operations Fraud Team, suitable for a growing regulated organisation.

About the Team

We are a multi-disciplined team of experienced technology, banking, customer experience, marketing, and legal professionals who share a passion for the company’s mission and believe in a collaborative approach to creating the greatest social bank. We are building a diverse team of inquisitive people who want to understand customer needs and behaviour so we can develop innovative products that change people’s lives for good.

What you’ll do

• Lead a team of experienced fraud analysis to assess and investigate 1st and 3rd Party Fraud.
• Act as an escalation point for team queries, including managing complex fraud victim cases, reporting suspicious activity and card monitoring reviews.
• Mentor, coach and develop your team members to help them succeed in their role.
• Proactively identify financial crime trends through data analysis.
• Liaise with other financial institutions and law enforcement authorities.
• Support the Fraud Manager and Head of Financial Crime Operations in the optimisation and update of existing processes, systems and procedures.
• Contribute to strategic decisions, including developing the fraud risk appetite for the functional area.
• Help with the scaling of the team in line with business growth.
• Manage and enhance the fraud risk management control environment, ensuring policies and procedures are implemented, observed, and embedded.

About You

While not essential, the following experience and qualifications are highly desirable in our ideal candidate for this position:

• Experience and expertise in a wide range of aspects of the Compliance or Anti Financial Crime function.
• Knowledge of Financial Crime and Fraud regulations.
• Have experience in the financial services sector.
• A natural collaborator and problem solver.
• Positive attitude and enthusiasm.
• Proven experience in managing a team.
• 3 years experience (minimum) in a Financial Crime/AML function, with minimum 1 year of experience in the leading capacity.

You’ll have an advantage if you:

• Have worked in a start-up.
• Have worked on effectively scaling a team.

About Our Process:

We can be flexible with the structure of our interview process if someone\’s circumstances or timescales require it but our general structure is:

• Technical interview with the hiring manager – 45 mins
• Head of division interview – 45 mins

Successful candidates after the technical stage may be invited to informally meet the team in person and see our fantastic offices. Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you.

Benefits

What we offer:

At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:

• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
• Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
• Employer-sponsored volunteer program: We\’re passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time.
• Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.
• Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up.
• Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required.
• Modern office: When you\’re in the office, you\’ll enjoy access to our modern, bustling workspace in Manchester close to the Manchester Central Library.
• Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme.
• Electric Car scheme: We\’re committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same.
• Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families.
• Room for growth: As a fast-paced, high-growth start-up, we\’re dedicated to providing our employees with room to grow and excel.
• You get full healthcare for you and your nuclear family via Vitality.

Hybrid Working:

At Kroo Bank, we embrace a hybrid policy that grants individuals and teams a considerable level of autonomy regarding office usage, maximising productivity. Our office in Manchester is a splendid space that serves as a valuable and potent resource when utilised appropriately. Presently, we follow a blended working model, where employees are expected to work in the office for 1-2 days a week. Therefore, candidates who are able to occasionally commute to the office align best with our current work practices. Please bear in mind that this position entails working shifts over 5 days, totalling 37.5 hours per week. The shift schedule will be provided well in advance, typically spanning from 07:00 to 19.30.

Diversity and Inclusion:

We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.

To all Recruitment Agencies:

At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes.

To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.

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