Compliance Manager (Fixed-Term Contract - Maternity Leave Cover)

What We’re All About at Kroo

Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together.

How you will contribute

The Compliance Manager will play a pivotal role in supporting the Compliance function for our rapidly growing, regulated organisation. This position ensures adherence to regulatory requirements, supports policy development, and fosters a customer‑centric culture. The Compliance Manager will also be instrumental in enhancing the new compliance frameworks and procedures.

• Regulatory Analysis and Implementation: Collaborate with the Head of Compliance to analyse and interpret relevant regulations. Work closely with various teams to implement regulatory requirements efficiently. Stay up‑to‑date with changes in regulatory environments and ensure compliance strategies are current.
• Complaints, TCF and Vulnerable Customers Framework: Support the business with advice to ensure frameworks are effectively addressing customer needs and regulatory requirements.
• Product Team Collaboration: Partner with the product team to integrate compliance requirements into the development of banking and lending products and services. Ensure that new products and features comply with relevant regulations and industry best practices. Provide guidance and support to the product team on compliance‑related matters.
• Customer‑Centric Culture: Promote a customer‑centric approach within the compliance function and across the organisation. Ensure that compliance initiatives align with the goal of delivering excellent customer service. Foster a culture of transparency, integrity and accountability.
• Policy Development and Improvement: Support the Chief Risk Officer (CRO) and the Head of Compliance in updating and improving existing policies and procedures. Lead the development of new compliance policies and procedures in response to regulatory changes or organisational needs. Ensure all policies and procedures are documented, communicated and enforced consistently.
• Additional Responsibilities: Perform other duties as assigned to meet business needs and support the overall compliance function. Participate in compliance training and development initiatives for staff. Represent the compliance function in internal and external meetings as required.

About You

While not essential, the following experience and qualifications are highly desirable in our ideal candidate for this position:

• Extensive experience across various facets of the Compliance function, including conduct risk, consumer credit regulations, payments, complaints handling (with expertise in dealing with the Financial Ombudsman Service), Treating Customers Fairly, conflicts of interest, financial promotions, anti‑bribery and corruption, data protection, and other related areas (not all are required).
• Regulatory compliance experience in the banking sector.
• Knowledge of the SMCR.
• A positive attitude and a strong willingness to learn.
• Degree qualified in a relevant subject.

About Our Process

We can be flexible with the structure of our interview process if someone's circumstances or timescales require it but our general structure is:

• 30‑minute people screen with our talent acquisition specialist via google hangouts.
• 1‑hour technical interview via google hangouts.
• 45‑minute final interview via google hangouts.

What we offer

At our cutting‑edge fintech company, we know that attracting and retaining the best talent means offering top‑notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:

• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
• Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
• Employer‑sponsored volunteer program: We’re passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer‑sponsored volunteer time.
• Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.
• Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top‑up.
• Top‑notch equipment: We provide top‑of‑the‑line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required.
• Modern office: When you’re in the office, you’ll enjoy access to our modern, bustling workspace in Central London, which includes a full gym.
• Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme.
• Electric Car scheme: We’re committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same.
• Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families.
• Room for growth: As a fast‑paced, high‑growth start‑up, we’re dedicated to providing our employees with room to grow and excel. You get full healthcare for you and your nuclear family via Vitality.

Hybrid Working

At Kroo Bank, we have a hybrid policy that gives both individuals and teams a lot of freedom when it comes to using the office space to boost productivity. Our London office is a great resource when used effectively. So, employees who can occasionally come to the office are a good fit for how we work right now. Keep in mind that this job involves working from Monday to Friday, with a mix of remote and office work, so you won’t need to be on‑site all the time.

Diversity and Inclusion

We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.