Kroo Bank is seeking an experienced Head of Customer Operations to lead live chat, email, phone and lending servicing, across onboarding to collections, ensuring standards and customer outcomes.
Based in Manchester with a hybrid working pattern, you will build a high-performing team, implement quality controls, use data to prioritise improvements and collaborate with Product, Technology, Credit Risk and Compliance.
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Head of Customer Experience & Lending Operations in Manchester employer: Kroo Bank
Kroo is an exceptional employer that prioritises integrity, transparency, and a customer-centric culture, making it a fantastic place for a Compliance Manager to thrive. With generous benefits including 25 days of annual leave, mental health support, and opportunities for personal growth in a dynamic fintech environment, employees are empowered to make a meaningful impact while enjoying a modern workspace in Central Manchester. The company's commitment to diversity and inclusion further enhances its welcoming atmosphere, ensuring every team member feels valued and supported.
