Kroo Bank in Manchester is seeking a Complaints Specialist to own the investigation and resolution of customer complaints, ensuring timely and fair outcomes while supporting vulnerable customers. You will collaborate with the Customer Operations team in a fast-paced fintech environment and contribute to improvements across processes.
This role requires knowledge of TCF and DISP regulations, strong attention to detail, and a commitment to delivering exceptional customer service in every
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Customer Complaints & Resolution Specialist in Manchester employer: Kroo Bank
Kroo is an exceptional employer that prioritises integrity, transparency, and a customer-centric culture, making it a fantastic place for a Compliance Manager to thrive. With generous benefits including 25 days of annual leave, mental health support, and opportunities for personal growth in a dynamic fintech environment, employees are empowered to make a meaningful impact while enjoying a modern workspace in Central Manchester. The company's commitment to diversity and inclusion further enhances its welcoming atmosphere, ensuring every team member feels valued and supported.
