Kroo Bank is looking for a Complaints Specialist to take ownership of customer complaints, investigate and resolve issues, and provide feedback to improve processes. You will work closely with the Customer Operations team to support vulnerable customers and ensure timely resolutions.
The role requires at least 6 months in financial services complaints handling, with knowledge of TCF and DISP. This is a hybrid role based in Manchester, offering strong benefits and a focus on customer experience.
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Complaints Investigator – Financial Services in Manchester employer: Kroo Bank
Kroo is an exceptional employer that prioritises integrity, transparency, and a customer-centric culture, making it a fantastic place for a Compliance Manager to thrive. With generous benefits including 25 days of annual leave, mental health support, and opportunities for personal growth in a dynamic fintech environment, employees are empowered to make a meaningful impact while enjoying a modern workspace in Central Manchester. The company's commitment to diversity and inclusion further enhances its welcoming atmosphere, ensuring every team member feels valued and supported.
