Senior Product Manager (Financial Crime and Operations) in London

At Kroo Bank, we are building a better bank from the ground up. One that puts customers first, treats money responsibly, and uses technology to make everyday banking simpler, fairer and more transparent. We are a fully regulated UK bank, backed by long-term investors, with a growing customer base and big ambitions. We move fast, think carefully, and hold ourselves to high standards.

As a Senior Product Manager, you will drive the end-to-end product lifecycle for initiatives that strengthen Kroo's financial crime controls, operational effectiveness, and automation capabilities. You will translate complex risk and operational requirements into customer and colleague focused solutions that are safe, compliant, scalable and measurable. You will work closely with Product, Technology, Data, Operations, Financial Crime, Risk and Compliance teams to deliver improvements that reduce risk, lower operational burden, and enhance decision making across the bank.

Key Responsibilities:

• Set the vision for your squad, turn that into strategy, and make a positive impact on our customers' lives.
• Collaborate with your squad to design and deliver safe, reliable and efficient financial crime and operational workflows across customer facing and internal channels.
• Take ownership for the success of your products, managing the entire lifecycle from discovery, planning, build, go to market where relevant, and ongoing optimisation post launch.
• Define and own your backlog, making trade offs to deliver customer and business value on time and within agreed constraints, with clear attention to risk and operational impact.
• Be an exponent of continuous discovery across financial crime, operations, and automation, validating ideas that improve controls, efficiency, auditability and customer outcomes through insight and experimentation.
• Transform complex requirements and evolving regulation into well defined product specifications, user stories and acceptance criteria that enable high quality delivery.
• Partner with Financial Crime stakeholders to improve prevention and detection capabilities across areas such as AML, CTF, sanctions, fraud and transaction monitoring, aligned to the bank's risk appetite.
• Work with Operations teams to map processes, identify pain points, remove unnecessary manual steps, and deliver measurable improvements to service, productivity and quality.
• Drive automation initiatives that reduce manual work and errors, including workflow tooling, case management improvements, rules optimisation, straight through processing, and intelligent decisioning.
• Make data informed decisions and take hard calls when data is scarce, using insight, experimentation, sound judgement and clear documentation of rationale and outcomes.
• Collaborate with key stakeholders across the bank including Product and Technology, Design, Operations, Financial Crime, Risk, Compliance, Legal, Finance and the leadership team to ensure alignment and successful delivery.
• Define and track goals and measures of success, including control effectiveness, operational performance, customer outcomes, resilience and cost to serve, using dashboards and regular reporting.

Requirements:

• Proven ability to lead end to end product delivery across financial crime, operations or automation.
• Strong understanding of financial crime, risk and compliance requirements, including AML, CTF, sanctions, fraud or transaction monitoring.
• Ability to translate complex business, operational and regulatory requirements into clear product solutions.
• Strong stakeholder management skills, with experience working across Product, Technology, Data, Operations, Risk and Compliance.
• Confident using data, insight and experimentation to prioritise work and measure outcomes.
• Experience improving operational workflows, reducing manual effort and delivering automation at scale.
• Excellent written and verbal communication skills.
• Strong organisational skills, with the ability to manage competing priorities in a fast moving environment.
• Significant experience in Product Management, ideally within banking, fintech or another regulated environment.
• Degree level qualification or equivalent practical experience.

Benefits:

• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
• Personal days: 3 personal days to use as needed.
• Employer-sponsored volunteer program: Up to 4 hours per month of employer-sponsored volunteer time.
• Mental health support: Access to Spill, our mental health support partner.
• Workplace pension: 5% employee contribution and a 3% employer top-up.
• Top-notch equipment: MacBook laptop and support for home office setup.
• Modern office: Access to our workspace in Farringdon (Central London).
• Cycle to Work scheme and Electric Car scheme.
• Enhanced parental leave policy.
• Room for growth in a fast-paced, high-growth start-up.
• Full healthcare for you and your nuclear family via Vitality.

Hybrid Working: We have a hybrid policy that gives both individuals and teams freedom in using the office space to boost productivity. There is a requirement to come into the office maybe once a month.

Diversity and Inclusion: We uphold our commitment to fostering a diverse and inclusive workplace.

Recruitment Agencies: Agency resumes are strictly prohibited. Please submit applications directly through the advertised platform.