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For Companies At a Glance
- Tasks: Lead the design and delivery of innovative payment experiences that delight customers.
- Company: Join Kroo, a forward-thinking bank focused on trust and customer love.
- Benefits: Enjoy generous holiday leave, mental health support, and top-notch equipment for hybrid work.
- Why this job: Make a real impact in the banking sector while working with a passionate team.
- Qualifications: Experience in product management and a passion for improving customer experiences.
- Other info: Flexible working model with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Kroo
Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We are helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together.
About the Team
We are a multiâdisciplined team of experienced technology, banking, customer experience, marketing, and legal professionals who share a passion for the company's mission and believe in a collaborative approach to creating the greatest social bank. We are building a diverse team of inquisitive people who want to understand customer needs and behaviour so we can develop innovative products that change people's lives for good. Kroo is growing and we'd love to hear from you if you're interested in joining us on our journey!
Responsibilities
- Collaborate with your squad to design and deliver safe, reliable and delightful payment experiences across all customerâfacing channels.
- Take ownership for the success of your payment products, managing the entire lifecycle from discovery, planning, build, goâtoâmarket, as well as closely monitoring products postâlaunch, consistently looking to improve their performance.
- Define and own your backlog, making tradeâoffs to deliver customer and business value on time and within agreed constraints.
- Be an exponent of continuous discovery in the payments domain, persistently seeking to validate ideas that improve the customer experience, operational efficiency and risk controls through insights and innovation.
- Transform big ideas, complex requirements and evolving regulation into wellâdefined product specifications, user stories and acceptance criteria.
- Make dataâinformed decisions and take hard calls when data is scarce, using insight, experimentation and sound judgement to move the product forward.
- Work with the wider Payments and Product teams to drive and challenge product strategy, ensuring our payment product suite benefits customers and the business and aligns with the overall bank strategy.
- Build and nurture relationships with key external partners and suppliers, including payment schemes, processors and technology vendors, to deliver both customer and business value.
- Ensure your products remain compliant with relevant payment regulations and scheme rules, operate smoothly with high availability and resilience, and adopt bestâinâclass industry trends.
- Achieve success with your payment products, including accountâtoâaccount payments, card payments and internal transfers, with clear goals and measures of success.
- Lead a crossâfunctional squad to conceive of, validate, design, build, test and launch impactful customer experiences that solve real paymentârelated problems.
- Collaborate with key stakeholders across the many functions of the bank, including the leadership team, Product and Technology, Design, Marketing, Operations, Finance, Legal, Risk and Compliance, to ensure alignment and successful delivery.
- Put the customer needs first, while achieving your objectives and ensuring Kroo remains compliant, secure and operationally robust in its payment flows.
- Other duties as assigned to meet business needs.
Interview Process
We can be flexible with the structure of our interview process if someone's circumstances or timescales require it, but our general structure is:
- CPTO â 30 minutes
- Engineering Managers â 60 minutes
- Staff Engineers â 60 minutes
- Executive/Founder â 30 minutes
Benefits
- Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
- Personal days: 3 personal days to use as needed.
- Employerâsponsored volunteer programme: up to 4 hours per month of employerâsponsored volunteer time.
- Mental health support: access to Spill, our mental health support partner.
- Workplace pension: workplace pension with a 5% employee contribution and a 3% employer topâup.
- Equipment: topâofâtheâline equipment necessary for smooth hybrid work, including a MacBook laptop, and support in establishing your home office if required.
- Modern office: access to our modern, bustling workspace in Farringdon, Central London.
- Cycle to Work scheme: encourage sustainable transportation.
- Electric Car scheme: help reduce our carbon footprint.
- Enhanced parental leave: support employees in starting and growing their families.
- Room for growth: dedicated to providing employees with room to grow and excel.
- Full healthcare for you and your nuclear family via Vitality.
Hybrid Working
Currently, most of Kroo is working fully remotely. Working remotely has changed many of our lives for the better and we are behind continuing the benefits of flexibility once restrictions are lifted. We see a blended model of working 1â2 days a week in the office, so candidates who can travel occasionally are the best fit for our current working practices.
Diversity and Inclusion
We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.
Recruitment Note
At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes. All candidates are kindly requested to submit their applications directly through the advertised platform. Please refrain from reaching out via email, LinkedIn, or any other communication channels for inquiries or updates. Thank you for your understanding and cooperation.
Seniority level: MidâSenior level
Employment type: Fullâtime
Industries: IT Services and IT Consulting
Lead Product Manager (Payments) in London employer: Kroo Bank
Contact Detail:
Kroo Bank Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Lead Product Manager (Payments) in London
â¨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Kroo. A friendly chat can open doors that applications alone can't.
â¨Tip Number 2
Prepare for the interview by understanding Kroo's mission and values. Show how your experience aligns with their vision of being a trusted and loved bank.
â¨Tip Number 3
Practice your storytelling skills. Be ready to share specific examples of how you've tackled challenges in product management, especially in payments.
â¨Tip Number 4
Don't forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people at Kroo.
We think you need these skills to ace Lead Product Manager (Payments) in London
Some tips for your application đŤĄ
Be Authentic: When you're writing your application, let your personality shine through! We want to see the real you, so donât be afraid to share your passion for payments and how you can contribute to our mission at Kroo.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in product management and payments. Show us how your skills align with what weâre looking for, especially in terms of customer-centric design and innovation.
Showcase Your Achievements: Donât just list your responsibilities; tell us about your successes! Use specific examples that demonstrate how you've made a positive impact in your previous roles, particularly in managing payment products or leading cross-functional teams.
Follow Our Application Process: We encourage you to apply directly through our website. This helps us keep everything organised and ensures your application gets the attention it deserves. Plus, itâs super easy to do!
How to prepare for a job interview at Kroo Bank
â¨Know Your Payments Inside Out
Make sure you brush up on the latest trends and regulations in the payments industry. Understand how different payment methods work and be ready to discuss how you can enhance customer experiences through innovative solutions.
â¨Showcase Your Collaborative Spirit
Kroo values teamwork, so be prepared to share examples of how you've successfully collaborated with cross-functional teams in the past. Highlight your ability to communicate effectively with stakeholders from various departments, as this will be crucial for the role.
â¨Data-Driven Decision Making
Be ready to discuss how you've used data to inform product decisions. Prepare specific examples where you've made tough calls based on insights or experimentation, and how those decisions positively impacted the product's success.
â¨Emphasise Customer-Centricity
Kroo puts customers first, so demonstrate your understanding of customer needs and behaviours. Share how you've previously prioritised user experience in product development and how you plan to continue doing so in this role.
