At a Glance
- Tasks: Support incident management, change processes, and operational resilience in a modern banking environment.
- Company: Join Kroo Bank, a fast-growing bank focused on innovation and collaboration.
- Benefits: Gain hands-on experience, competitive salary, and opportunities for career progression.
- Other info: Collaborative culture with clear paths to specialise or lead in your career.
- Why this job: Make a real impact on banking services used by thousands of customers every day.
- Qualifications: Experience in operational support and familiarity with tools like Jira and Slack.
The predicted salary is between 28000 - 35000 £ per year.
At Kroo Bank, we’re building the future of banking with modern technology and a culture that values innovation, collaboration, and impact. Unlike traditional banks or outsourcing firms, our engineers shape real products used by thousands of customers every day in the UK.
Be part of the team that keeps the bank running. As part of Technical Operations, you’ll sit at the centre of everything — from incidents and changes to resilience, automation, and supplier operations — giving you a unique, end-to-end view of how a modern bank operates.
Build real experience fast. You won’t be siloed into one area — you’ll gain hands-on exposure across incident management, change processes, operational resilience, business continuity, and automation, developing a well-rounded operational skillset from day one.
Have real impact early. Your work will directly support the stability and performance of services used by thousands of customers across the UK — this isn’t a back-office role, it’s critical to how the bank operates every day.
Learn modern operational tooling. Work with tools like Slack, Jira, Google Workspace, and automation platforms such as Make, helping you build practical, in-demand technical and operational skills.
Develop into a specialist or leader. Whether you want to grow into a senior operational role, specialise in areas like resilience or automation, or move into broader technology or product roles, this role provides a strong foundation and clear progression path.
Work in a highly collaborative environment. You’ll work closely with engineers, product teams, customer operations, and suppliers, building strong relationships and learning how different parts of the business come together.
Be part of a modern, fast-growing bank. Kroo is scaling quickly, which means opportunities to take ownership, improve processes, and shape how operations evolve as we grow.
- Maintain and support incident management processes, including documentation, tracking actions, producing reports, and supporting incident reviews.
- Support and perform change management administration, including assisting with risk scoring and change scheduling.
- Maintain operational documentation, CMDB records, and service information, ensuring accuracy and consistency.
- Support operational resilience activities, including maintaining mapping documentation, vulnerability logs, and resilience reporting.
- Maintain and update business continuity plans, and support testing activities.
- Track supplier management activities, including due diligence, reviews, and contract renewals.
- Produce recurring operational reports and support data-driven insights.
- Build small automations and contribute to improving manual processes and workflows.
- Coordinate with internal teams and suppliers to support operational delivery.
- Make routine operational decisions within defined processes and escalate where required.
- Manage personal workload effectively and contribute to team objectives.
Requirements
- Experience in an operational, technical support, or service environment.
- Understanding of incident and change management processes.
- Experience working with tools such as Jira, Slack, Google Workspace or similar.
- Ability to manage tasks independently and prioritise workload.
- Strong attention to detail and documentation skills.
- Good communication skills and ability to work cross-functionally.
Desirable
- Experience in an operational, technical support, or service environment.
- Understanding of incident and change management processes.
- Experience working with tools such as Jira, Slack, Google Workspace or similar.
- Ability to manage tasks independently and prioritise workload.
- Strong attention to detail and documentation skills.
- Good communication skills and ability to work cross-functionally.
Junior Technical Operations Analyst in London employer: Kroo Bank
At Kroo Bank, we pride ourselves on fostering a dynamic work culture that champions innovation and collaboration. As a Junior Technical Operations Analyst, you'll not only gain invaluable hands-on experience across various operational areas but also have the opportunity to shape the future of banking in a fast-growing environment. With a clear path for career progression and the chance to work with cutting-edge tools, you'll find meaningful and rewarding employment that directly impacts thousands of customers every day.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Technical Operations Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Kroo Bank on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Junior Technical Operations Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of incident and change management processes. We recommend practising common interview questions related to these topics so you can showcase your understanding and enthusiasm.
✨Tip Number 3
Show off your skills with practical examples! When discussing your experience, highlight specific instances where you've used tools like Jira or Slack, or how you've contributed to operational resilience in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Kroo team.
We think you need these skills to ace Junior Technical Operations Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Junior Technical Operations Analyst role. Highlight any experience with incident management, change processes, or tools like Jira and Slack. We want to see how you fit into our innovative culture!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about working at Kroo Bank and how your background aligns with our mission. Be genuine and let your personality come through – we love seeing enthusiasm!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. Whether it's improving a process or managing an incident, we want to know how you think on your feet and contribute to operational resilience.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Kroo Bank
✨Know Your Tools
Familiarise yourself with the tools mentioned in the job description, like Jira, Slack, and Google Workspace. Be ready to discuss how you've used these tools in past experiences or how you would apply them in this role.
✨Understand Incident and Change Management
Brush up on your knowledge of incident and change management processes. Prepare to explain how you would handle specific scenarios, demonstrating your understanding of these critical operations.
✨Show Your Collaborative Spirit
Since this role involves working closely with various teams, think of examples where you've successfully collaborated in the past. Highlight your communication skills and how you can build strong relationships across departments.
✨Demonstrate Attention to Detail
Prepare to showcase your attention to detail, especially when it comes to documentation and operational processes. You might be asked to provide examples of how you've ensured accuracy in your previous roles.
