At a Glance
- Tasks: Support daily operations and learn how modern banking systems work.
- Company: Join Kroo Bank, a fast-growing bank focused on innovation and collaboration.
- Benefits: Gain hands-on experience, competitive salary, and opportunities for growth.
- Other info: Collaborative environment with clear progression paths and exposure to modern tools.
- Why this job: Make a real impact on banking services used by thousands of customers.
- Qualifications: Strong interest in technology and good organisational skills required.
The predicted salary is between 28000 - 35000 £ per year.
At Kroo Bank, we’re building the future of banking with modern technology and a culture that values innovation, collaboration, and impact. Unlike traditional banks or outsourcing firms, our engineers shape real products used by thousands of customers every day in the UK.
Why join us?
- Be part of the team that keeps the bank running. As part of Technical Operations, you’ll sit at the centre of everything — from incidents and changes to resilience, automation, and supplier operations — giving you a unique, end-to-end view of how a modern bank operates.
- Build real experience fast. You won’t be siloed into one area — you’ll gain hands-on exposure across incident management, change processes, operational resilience, business continuity, and automation, developing a well-rounded operational skillset from day one.
- Have real impact early. Your work will directly support the stability and performance of services used by thousands of customers across the UK — this isn’t a back-office role, it’s critical to how the bank operates every day.
- Learn modern operational tooling. Work with tools like Slack, Jira, Google Workspace, and automation platforms such as Make, helping you build practical, in-demand technical and operational skills.
- Develop into a specialist or leader. Whether you want to grow into a senior operational role, specialise in areas like resilience or automation, or move into broader technology or product roles, this role provides a strong foundation and clear progression path.
- Work in a highly collaborative environment. You’ll work closely with engineers, product teams, customer operations, and suppliers, building strong relationships and learning how different parts of the business come together.
- Be part of a modern, fast-growing bank. Kroo is scaling quickly, which means opportunities to take ownership, improve processes, and shape how operations evolve as we grow.
What will you do?
- Support the day-to-day operation of Kroo’s technology and operational processes, learning how systems, services, and teams interact to deliver banking services.
- Assist with incident management activities, including documenting incidents, tracking actions, and supporting reporting.
- Support change management processes, including administration and coordination of changes.
- Help maintain operational documentation, CMDB records, and service information.
- Assist in operational resilience activities, including mapping updates, documentation, and evidence collection.
- Support business continuity planning (BCP) documentation and contact management.
- Assist with supplier and third-party processes, including documentation and due diligence tracking.
- Support the preparation of operational reports and data collection.
- Learn and contribute to automation and process improvement initiatives, supporting documentation and simple tasks.
- Work with internal teams to support coordination and operational delivery activities.
- Follow defined processes and escalate issues appropriately.
Requirements
- Strong interest in technology, operations, or financial services.
- Good organisational skills and attention to detail.
- Ability to follow structured processes and documentation.
- Basic understanding of data (e.g. spreadsheets, reporting).
- Good communication skills and willingness to learn.
- Ability to work collaboratively in a remote team.
Desirable
- Exposure to tools such as Google Workspace, Jira, Slack or similar.
- Interest in automation tools (e.g. Make / low-code platforms).
- Understanding of banking or fintech environments.
- Curiosity about how systems, incidents, and operations work together.
Graduate Technical Operations Analyst in London employer: Kroo Bank
At Kroo Bank, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to make a real impact from day one. As a Graduate Technical Operations Analyst, you'll gain invaluable hands-on experience across various operational areas while collaborating closely with diverse teams in a fast-growing environment. With clear pathways for career progression and opportunities to develop specialised skills, Kroo Bank is an excellent employer for those looking to build a meaningful career in the modern banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Technical Operations Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Kroo Bank on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Graduate Technical Operations Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of operational processes and tools mentioned in the job description. Show us that you’re not just interested in the role, but that you’ve done your homework!
✨Tip Number 3
Practice your communication skills! Since this role involves collaboration with various teams, being able to articulate your thoughts clearly will set you apart. Consider doing mock interviews with friends or using online resources.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Kroo team.
We think you need these skills to ace Graduate Technical Operations Analyst in London
Some tips for your application 🫡
Show Your Passion for Tech:Let us know why you're excited about technology and operations! Share any relevant experiences or projects that highlight your interest in these areas. We love seeing candidates who are genuinely enthusiastic about the field.
Be Organised and Detail-Oriented:Since this role involves a lot of documentation and process management, make sure your application reflects your organisational skills. Use clear headings, bullet points, and concise language to make it easy for us to see your attention to detail.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Highlight your relevant skills and experiences that align with what we’re looking for at Kroo Bank.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Kroo Bank
✨Know Your Tech Tools
Familiarise yourself with the tools mentioned in the job description, like Slack, Jira, and Google Workspace. Being able to discuss how you've used these tools or similar ones in the past will show your readiness for the role.
✨Show Your Curiosity
Demonstrate your interest in technology and operations by asking insightful questions about how Kroo Bank integrates its systems and manages incidents. This shows that you're not just looking for a job, but are genuinely interested in how the bank operates.
✨Highlight Your Organisational Skills
Prepare examples from your past experiences where your organisational skills made a difference. Whether it was managing a project or coordinating a team effort, showing that you can keep things on track is crucial for this role.
✨Emphasise Collaboration
Since the role involves working closely with various teams, be ready to share experiences where you successfully collaborated with others. Highlighting your ability to work in a team, especially in a remote setting, will resonate well with the interviewers.
