At a Glance
- Tasks: Support daily operations and learn how modern banking systems work.
- Company: Join Kroo Bank, a fast-growing bank focused on innovation and collaboration.
- Benefits: Gain hands-on experience, competitive salary, and opportunities for growth.
- Other info: Collaborative environment with clear progression paths and exposure to modern tools.
- Why this job: Make a real impact on banking services used by thousands of customers.
- Qualifications: Strong interest in technology and good organisational skills required.
The predicted salary is between 28000 - 35000 £ per year.
At Kroo Bank, we’re building the future of banking with modern technology and a culture that values innovation, collaboration, and impact. Unlike traditional banks or outsourcing firms, our engineers shape real products used by thousands of customers every day in the UK.
Why join us?
- Be part of the team that keeps the bank running. As part of Technical Operations, you’ll sit at the centre of everything — from incidents and changes to resilience, automation, and supplier operations — giving you a unique, end-to-end view of how a modern bank operates.
- Build real experience fast. You won’t be siloed into one area — you’ll gain hands-on exposure across incident management, change processes, operational resilience, business continuity, and automation, developing a well-rounded operational skillset from day one.
- Have real impact early. Your work will directly support the stability and performance of services used by thousands of customers across the UK — this isn’t a back-office role, it’s critical to how the bank operates every day.
- Learn modern operational tooling. Work with tools like Slack, Jira, Google Workspace, and automation platforms such as Make, helping you build practical, in-demand technical and operational skills.
- Develop into a specialist or leader. Whether you want to grow into a senior operational role, specialise in areas like resilience or automation, or move into broader technology or product roles, this role provides a strong foundation and clear progression path.
- Work in a highly collaborative environment. You’ll work closely with engineers, product teams, customer operations, and suppliers, building strong relationships and learning how different parts of the business come together.
- Be part of a modern, fast-growing bank. Kroo is scaling quickly, which means opportunities to take ownership, improve processes, and shape how operations evolve as we grow.
What will you do?
- Support the day-to-day operation of Kroo’s technology and operational processes, learning how systems, services, and teams interact to deliver banking services.
- Assist with incident management activities, including documenting incidents, tracking actions, and supporting reporting.
- Support change management processes, including administration and coordination of changes.
- Help maintain operational documentation, CMDB records, and service information.
- Assist in operational resilience activities, including mapping updates, documentation, and evidence collection.
- Support business continuity planning (BCP) documentation and contact management.
- Assist with supplier and third-party processes, including documentation and due diligence tracking.
- Support the preparation of operational reports and data collection.
- Learn and contribute to automation and process improvement initiatives, supporting documentation and simple tasks.
- Work with internal teams to support coordination and operational delivery activities.
- Follow defined processes and escalate issues appropriately.
Requirements
- Strong interest in technology, operations, or financial services.
- Good organisational skills and attention to detail.
- Ability to follow structured processes and documentation.
- Basic understanding of data (e.g. spreadsheets, reporting).
- Good communication skills and willingness to learn.
- Ability to work collaboratively in a remote team.
Desirable
- Exposure to tools such as Google Workspace, Jira, Slack or similar.
- Interest in automation tools (e.g. Make / low-code platforms).
- Understanding of banking or fintech environments.
- Curiosity about how systems, incidents, and operations work together.
Graduate Technical Operations Analyst in London employer: Kroo Bank
Kroo Bank is an exceptional employer that fosters a dynamic and innovative work culture in the heart of Greater London. With a strong focus on employee well-being, we offer generous holiday allowances, mental health support, and a modern office environment that encourages collaboration and creativity. Join us to be part of a forward-thinking fintech team where your insights will directly influence product strategy and customer experiences, while also benefiting from ample opportunities for professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Technical Operations Analyst in London
✨Get Involved with Campus Finance Societies
Join your university's finance or investment society — they're a goldmine for networking, guest lectures, and career fairs. These societies often host employers looking for entry-level talent like you, so get involved and make yourself known!
✨Attend Industry Workshops and Webinars
Look for workshops and webinars focused on banking and financial services. These events not only boost your knowledge but also let you connect with industry professionals who could help you land that entry-level role at places like Kroo Bank.
✨Leverage LinkedIn for Informational Interviews
Take advantage of LinkedIn to reach out to professionals working in banking, especially those who've started in entry-level positions. Politely ask for a quick chat about their experience and any advice they might have on breaking into the field.
✨Apply Directly through Company Websites
Don't just rely on job boards. Head directly to Kroo Bank's careers page and look for their entry-level openings. They might have opportunities that aren’t advertised widely, so keep checking back for new listings!
We think you need these skills to ace Graduate Technical Operations Analyst in London
Some tips for your application 🫡
Splash Your Skills on Your CV:In the banking and financial services realm, it's all about numbers and analysis. Make sure to highlight any relevant coursework, internships, or projects where you've used skills like financial modelling, data analysis, or risk assessment. Show us you can crunch those numbers!
Educational Achievements Matter:For an entry-level role, your grades and academic accomplishments are key. If you have any certifications, like CFA Level 1 or something similar, don’t forget to include them. We love seeing ambition and commitment to the industry, so flaunt those achievements!
Craft a Personal Touch in Your Cover Letter:Your cover letter is your chance to show us your enthusiasm for banking and finance! Share why you're passionate about the industry and how your studies or previous experiences have prepared you for this role. We want to see that spark and motivation!
Use the Right Format and Language:In banking, clarity is king. Use a clean, professional format for your CV and cover letter. Make sure to avoid jargon, but don’t shy away from technical terms where appropriate – just keep it all clear and easy to read. Let’s see your professionalism shine through!
How to prepare for a job interview at Kroo Bank
✨Brush Up on Your Financial Knowledge
Since you're diving into the banking and financial services industry, make sure you're up to speed with current market trends and financial concepts. Be prepared to discuss things like interest rates and investment strategies, as you might get some technical questions that gauge your understanding.
✨Show Off Your Analytical Skills
Analytical skills are key in banking, so be ready to showcase how you've used them in your studies or any relevant projects. Prepare to tackle case studies or hypothetical financial scenarios during the interview that require you to analyse data and make informed decisions.
✨Demonstrate Your Team Spirit
As this is an entry-level role, they’ll likely look for how well you can collaborate and fit into their team. Think of examples from group projects or internships where you successfully worked with others. It'll help show that you're keen to learn and grow in a team-oriented environment.
✨Prepare Thoughtful Questions
Approach your interview with curiosity! Prepare insightful questions that reflect your knowledge of the industry, such as asking about the latest technology being implemented in their services. It shows you're genuinely interested in the company's operations and future.
