Cash Reconciliation Specialist in London

Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together.

As a Cash Reconciliation Specialist, you will play a key role in ensuring the accuracy and integrity of our financial operations. Working closely with both our Finance and Operations teams, you’ll help manage the reconciliation processes to ensure timely and accurate balancing of financial transactions. Your focus will be on managing payment reconciliations, investigating discrepancies, and collaborating with various internal and external stakeholders to drive improvements and maintain a high level of operational accuracy.

Other responsibilities include:

• Perform daily reconciliations across internal cash ledgers and external bank statements, ensuring completeness, accuracy, and timely sign off.
• Reconcile payment scheme and settlement accounts, investigating variances and ensuring accurate posting and settlement finality.
• Identify, investigate, and resolve cash breaks, including unmatched items, timing differences, failed payments, and posting errors, maintaining clear audit trails.
• Work closely with Payment Operations and Finance to resolve exceptions, track ageing items, and ensure appropriate escalation for high risk or high value breaks.
• Support month end close by ensuring all reconciliations are complete, reconciling control accounts, and preparing evidence for Financial Control review.
• Maintain and improve reconciliation processes, templates, and controls, including standard operating procedures and review checklists.
• Support the development of automated reconciliation capability, including data mapping, exception reporting, and root cause analysis to reduce manual effort and risk.
• Use Excel and data tools to analyse transaction level data, identify patterns, and provide insight into recurring breaks and process weaknesses.
• Liaise with external banks, payment partners, and scheme providers to resolve discrepancies, obtain statements, and support query resolution.
• Ensure reconciliations and supporting documentation meet internal policy requirements and are audit ready at all times.
• Contribute to continuous improvement initiatives across Finance and Operations to strengthen end to end cash controls and reduce operational risk.

About You

Required skills:

• Ability to perform accurate, timely, and well controlled cash reconciliations across multiple accounts and cash books, maintaining strong supporting evidence and sign off discipline.
• Ability to investigate cash breaks, identify root causes, and drive resolution with Finance, Operations, and third parties, with clear escalation of high risk or high value items.
• Ability to manage high volume transaction data with excellent attention to detail, maintaining accuracy under time pressure and competing priorities.
• Ability to use Excel at an advanced level to analyse and reconcile data, including pivot tables, lookups, structured templates, and exception reporting.
• Ability to maintain clear documentation, audit trails, and control checklists to ensure reconciliations are always audit ready.
• Ability to work effectively with bank statements, ledger postings, settlement flows, and payment related control accounts, understanding end to end cash movement.
• Ability to collaborate cross functionally with Payments Operations, Financial Control, Treasury, and external partners to resolve issues quickly and prevent recurrence.
• Ability to improve processes and support automation, including data mapping and moving toward exception based reconciliations in a scaling environment.
• Ability to prioritise work by risk, value, and ageing, taking ownership and escalating appropriately to protect the Bank’s balance sheet.

Required qualifications:

• Degree level education in Accounting, Finance, Economics, or a related discipline, or equivalent practical experience in a reconciliation or financial control role.
• Demonstrable experience in cash reconciliations, ideally within a bank, fintech, payments firm, or regulated financial services environment.
• Strong technical understanding of reconciliation and cash control processes, including working with multiple data sources and settlement timelines.
• Experience using reconciliation tooling or financial systems is beneficial, particularly where automation or exception based reconciliations have been implemented.
• Progress toward an accounting qualification or relevant professional development is beneficial but not essential, depending on experience and role fit.

What we offer:

• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
• Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
• Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time.
• Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.
• Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up.
• Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required.
• Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in Farringdon (Central London).
• Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme.
• Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same.
• Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families.
• Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel.
• You get full healthcare for you and your nuclear family via Vitality.
• Hybrid Working: At Kroo Bank, we have a hybrid policy that gives both individuals and teams a lot of freedom when it comes to using the office space to boost productivity.
• Diversity and Inclusion: We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice.