At a Glance
- Tasks: Support incident management, change processes, and operational resilience in a modern banking environment.
- Company: Join Kroo Bank, a fast-growing bank focused on innovation and collaboration.
- Benefits: Gain hands-on experience, competitive salary, and opportunities for career progression.
- Other info: Collaborative culture with clear paths to specialise or lead in your career.
- Why this job: Make a real impact on banking services used by thousands of customers every day.
- Qualifications: Experience in operational support and familiarity with tools like Jira and Slack.
The predicted salary is between 30000 - 40000 £ per year.
At Kroo Bank, we’re building the future of banking with modern technology and a culture that values innovation, collaboration, and impact. Unlike traditional banks or outsourcing firms, our engineers shape real products used by thousands of customers every day in the UK. Be part of the team that keeps the bank running.
As part of Technical Operations, you’ll sit at the centre of everything — from incidents and changes to resilience, automation, and supplier operations — giving you a unique, end-to-end view of how a modern bank operates. Build real experience fast. You won’t be siloed into one area — you’ll gain hands‑on exposure across incident management, change processes, operational resilience, business continuity, and automation, developing a well‑rounded operational skillset from day one.
Have real impact early. Your work will directly support the stability and performance of services used by thousands of customers across the UK — this isn’t a back‑office role, it’s critical to how the bank operates every day.
Learn modern operational tooling. Work with tools like Slack, Jira, Google Workspace, and automation platforms such as Make, helping you build practical, in‑demand technical and operational skills.
Develop into a specialist or leader. Whether you want to grow into a senior operational role, specialise in areas like resilience or automation, or move into broader technology or product roles, this role provides a strong foundation and clear progression path.
Work in a highly collaborative environment. You’ll work closely with engineers, product teams, customer operations, and suppliers, building strong relationships and learning how different parts of the business come together.
Be part of a modern, fast‑growing bank. Kroo is scaling quickly, which means opportunities to take ownership, improve processes, and shape how operations evolve as we grow.
Maintain and support incident management processes, including documentation, tracking actions, producing reports, and supporting incident reviews. Support and perform change management administration, including assisting with risk scoring and change scheduling. Maintain operational documentation, CMDB records, and service information, ensuring accuracy and consistency. Support operational resilience activities, including maintaining mapping documentation, vulnerability logs, and resilience reporting. Maintain and update business continuity plans, and support testing activities. Track supplier management activities, including due diligence, reviews, and contract renewals. Produce recurring operational reports and support data‑driven insights. Build small automations and contribute to improving manual processes and workflows. Coordinate with internal teams and suppliers to support operational delivery. Make routine operational decisions within defined processes and escalate where required. Manage personal workload effectively and contribute to team objectives.
Requirements
- Experience in an operational, technical support, or service environment.
- Understanding of incident and change management processes.
- Experience working with tools such as Jira, Slack, Google Workspace or similar.
- Ability to manage tasks independently and prioritise workload.
- Strong attention to detail and documentation skills.
- Good communication skills and ability to work cross‑functionally.
Desirable
- Experience in an operational, technical support, or service environment.
- Understanding of incident and change management processes.
- Experience working with tools such as Jira, Slack, Google Workspace or similar.
- Ability to manage tasks independently and prioritise workload.
- Strong attention to detail and documentation skills.
- Good communication skills and ability to work cross‑functionally.
Junior Technical Operations Analyst employer: Kroo Bank
At Kroo Bank, we pride ourselves on fostering a dynamic work culture that champions innovation and collaboration. As a Junior Technical Operations Analyst, you'll not only gain invaluable hands-on experience across various operational areas but also have the opportunity to shape the future of banking in a fast-growing environment. With a clear progression path and access to modern tools, you will be empowered to make a real impact from day one while working alongside talented professionals who are passionate about transforming the banking experience for customers across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Technical Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Kroo Bank on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in Technical Operations. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of incident and change management processes. Be ready to discuss how you've used tools like Jira and Slack in past roles. Show us you know your stuff, and we’ll be impressed!
✨Tip Number 3
Don’t just apply; engage with our content! Follow Kroo Bank on social media, comment on posts, and share your thoughts on industry trends. This shows your enthusiasm and helps you stand out from the crowd.
✨Tip Number 4
When you get that interview, think about how you can demonstrate your problem-solving skills. Share examples of how you've tackled challenges in previous roles, especially in operational settings. We love candidates who can think on their feet!
We think you need these skills to ace Junior Technical Operations Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Junior Technical Operations Analyst role. Highlight any relevant experience in operational or technical support, and don’t forget to mention your familiarity with tools like Jira and Slack!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about working at Kroo Bank and how your background aligns with their innovative culture. Show us your passion for technology and collaboration!
Show Off Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. This not only shows your diligence but also reflects the quality of work we value at Kroo Bank.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Kroo Bank
✨Know Your Tools
Familiarise yourself with the tools mentioned in the job description, like Jira, Slack, and Google Workspace. Be ready to discuss how you've used these tools in past experiences or how you would apply them in the role.
✨Understand Incident and Change Management
Brush up on your knowledge of incident and change management processes. Prepare to explain how you would handle specific scenarios, showcasing your understanding of these critical operations.
✨Showcase Your Communication Skills
Since this role involves working cross-functionally, practice articulating your thoughts clearly. Think of examples where you've successfully collaborated with different teams and how that contributed to a project’s success.
✨Demonstrate Attention to Detail
Prepare to highlight your attention to detail, especially in documentation and reporting. Bring examples of how your meticulous nature has positively impacted your previous work, particularly in operational settings.
