Head of Product Engineering / Engineering

Head of Product Engineering / Engineering

What We\’re All About At Kroo
Kroo has a big vision: to be the first bank that is both trusted and loved by its customers. We help people take control of their financial future, achieve their goals, and make a positive impact on the planet. Doing what is right is in our DNA; we act with integrity, transparency, and honesty. We think big, dream big, relentlessly pursue our goals, break new ground, and never stop learning. Most importantly, we are on this journey together.

About The Team
We are a multi‑disciplined team of experienced technology, banking, customer experience, marketing, and legal professionals who share a passion for the company\’s mission and believe in a collaborative approach to creating the greatest social bank. We are building a diverse team of inquisitive people who want to understand customer needs and behaviour so we can develop innovative products that change people\’s lives for good.

Responsibilities

• Lead product engineering and engineering teams to deliver high quality, customer‑centric features and platforms that are reliable, secure and compliant.
• Translate the enterprise product and technology strategy into a clear engineering strategy, roadmap and set of priorities aligned with the bank’s vision and strategy.
• Define, embed and continually improve modern engineering standards including secure code, quality engineering, automated testing, continuous delivery, observability, and site reliability engineering.
• Own day‑to‑day technical architecture decisions for digital products and platforms, working with principal engineers and architects to ensure scalability, maintainability and security.
• Drive platform reliability and operational excellence, ensuring strong incident management, problem management, change management and post‑incident review practices.
• Champion effective delivery practices across cross‑functional squads, promoting agile ways of working, outcome‑focused planning, clear accountabilities and the removal of delivery blockers.
• Embed regulatory, operational risk and security requirements into the engineering lifecycle so that controls are designed in, evidenced and sustainable.
• Oversee the technical aspects of vendor and partner relationships, ensuring integrations are robust, service levels are met and technology risk is well managed.
• Manage engineering budgets in line with financial plans, including cloud spend, tooling and third‑party services, ensuring transparent value realisation from investments.
• Build, lead and develop a diverse and high‑performing community of engineering leaders and individual contributors with clear career paths, coaching and succession plans.
• Partner closely with Product, Design, Data, Operations, Risk, Compliance and other functions to align priorities, manage trade‑offs and ensure that engineering decisions support business and customer outcomes.
• Promote a culture of continuous improvement and innovation across engineering, encouraging experimentation, reduction of technical debt and adoption of modern tools and practices.

Process

• CPTO – 30 mins
• Engineering Managers – 60 mins
• Staff Engineers – 60 mins
• Exec/founder – 30 mins

Benefits

• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
• Personal days: 3 personal days to use as needed.
• Employer‑sponsored volunteer program: up to 4 hours per month of employer‑sponsored volunteer time.
• Mental health support: access to Spill, our mental health support partner.
• Workplace pension: 5% employee contribution and 3% employer top‑up.
• Top‑notch equipment: MacBook laptop and support for setting up a home office if required.
• Modern office: access to our modern, bustling workspace in Farringdon, Central London.
• Cycle to Work scheme.
• Electric Car scheme.
• Enhanced parental leave policy.
• Room for growth: fast‑paced, high‑growth start‑up culture.
• Full healthcare for you and your nuclear family via Vitality.

Hybrid Working

Currently the majority of Kroo is working fully remotely. Working remotely has changed many of our lives for the better and we are behind continuing the benefits of flexibility once restrictions are lifted. At the same time, we have a beautiful office in Farringdon, which, when used for the right things, can be a useful and powerful tool. We see a blended model of working 1–2 days a week in the office, so candidates that are able to travel in occasionally are the best fit for our current working practices.

Diversity and Inclusion

We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.

Recruitment Agencies

At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes. All candidates are requested to submit their applications directly through the advertised platform. Please refrain from contacting the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates.